Commonly Available Job Positions at Peachtree Service Experts Heating & Air Conditioning in Atlanta Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and organizing all activities of a Service Experts Heating and Air Conditioning service center. The General Manager supervises the P&L, steers sales, and provides guidance to all personnel and processes for the center. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician interacts with residential and/or commercial customers to respond to their questions, resolve issues, and verify complete customer satisfaction. The person in the role also recommends products and services and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the role also completes installation and service on IAQ equipment and accessories, as well, and has the ability to understand controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist manages customer questions, concerns, and billing inquiries with the highest degree of respect and professionalism to resolve customer complaints with a same-call resolution. The Customer Service Specialist is also responsible for helping with day-to-day running of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, following company radio and pager policies, dispatches appointments to Installers, Service Technicians, and Maintenance Technicians. The individual in the position also interacts with the customer to verify the customer is aware of scheduled appointments, answer questions, and to help resolve problems. The Dispatcher effectively plans and routes the most ideal technicians in accordance with established company processes.