How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home has the Nest Thermostat you may have heard about the recent problems and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear no more!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title.

For more detailed instructions, see Nest Support page. For a more basic summary, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not correctly charging the battery, or shutting down completely. Nest recommends recharging and restarting your thermostat to fix the glitch and get it up and working again.

Indications of this issue include the following:
  • the thermostat not working in the Nest application and disconnected from the Wi-Fi
  • the thermostat alerts you that the battery is low and it needs to turn off
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC system(s)

If your Nest Thermostat is turned on but you can’t control it or it’s slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

PLEASE READ: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if they say don’t do it, LISTEN TO THEM.)

After approximately 10 minutes of charging, unplug the Nest Thermostat from the USB cord. If the component has turned on during this time, power it off and then turn it back on again, manually restarting the system. Once it has fully restarted, plug it back in to complete charging. After about 60 minutes of charging, detach the Nest Thermostat and restore it to its base.

You should be good to go and this point, but again, for more thorough instructions and information, please go to Nest Support.

If you have tried both of these processes and the Nest Thermostat is still having issues, you will need to bring in some backup. Enter us! If Peachtree Service Experts Heating & Air Conditioning put in your Nest Thermostat, please reach out to us at 678-235-9699 or schedule an appointment online. If your Nest Thermostat was not set up by Peachtree Service Experts Heating & Air Conditioning, please reach out to Nest Support here.

Additionally, do not let this situation scare you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is actually saving money for you all hours of the day. When set it up correctly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings every day, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the prime investments in your home that you can make.
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