How to Fix Your Nest Thermostat When it Won’t Respond

If you have a Nest Thermostat you may have heard about the recent outages and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter. 

We are here to calm your fears! 

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code? 

For more detailed information, please visit their Nest Support page. For a more basic overview, keep on reading: 

Nest Thermostats that were recently updated to software version 5.1.3 or later have been having some problems, including becoming unresponsive, not effectively charging the battery, or going down completely. Nest says to try recharging and restarting your thermostat to resolve the issue and get it up and running again. 

Indications of this glitch include the following: 

  • The thermostat being down on the Nest application and disconnected from the Wi-Fi 
  • The thermostat alerts you that the battery is low and it needs to shut itself down 
  • The thermostat’s animated properties are slower than usual 
  • The thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;” 
  • The thermostat’s display is black and unresponsive (you may also observe a blinking red or green light above the display) 
  • The thermostat can’t control the corresponding HVAC system(s) 

If your Nest Thermostat will turn on but you can’t control it or it’s slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer. 

PLEASE NOTE: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DO NOT DO IT.) 

After approximately 10 minutes of charging, unplug the Nest Thermostat from the USB cable. If the unit has turned on while charging, shut it down and then turn it back on again, manually restarting the Nest. Once it has restarted completely, plug it back in to reach full charge. After an hour of charging, disconnect the Nest Thermostat and reattach it to its base. 

You should be ready to rock at this point, but  if you’ve had enough and want to change your thermostat, you can view our comparison of common thermostats.  

If you have attempted both of these processes and the Nest Thermostat is still having issues, you will need to bring in some experts. Enter us! If Stallion Heating and Air Conditioning put in your Nest Thermostat, please give us a call at 215-259-5850 or schedule an appointment online. 

And if encounter another error, like a warning from Nest that your furnace is shutting down, then your thermostat may not be the problem at all. You may need to call Stallion Heating and Air Conditioning as one of Philadelphia‘s premier furnace experts to fix your system.  

Also, do not let this experience panic you about your Nest’s reliability. By owning and properly using Nest, your thermostat is honestly saving money for you every day. When set it up properly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings every day, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the prime investments in your home that you can make.