When your air conditioner breaks down on a sweltering summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the best AC repair services in North America, how do you know which to choose? Follow these 10 recommendations when choosing an HVAC repair company to help you feel confident about the service provider you pick out.
1. Read Customer Reviews
Many homeowners begin their search for an air conditioner repair company on the internet. While you’re on your computer, phone or tablet, be sure to browse through reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are helpful when hunting for an AC repair company. Figure out which companies the people closest to you have worked with for HVAC repair in the past and whether they had a good experience. This firsthand advice and the ability to ask specific questions can help you make an knowledgeable decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A certain company may be the best in the business, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge extra fees for going on service calls outside their normal coverage area. Check ahead of time to see if your neighborhood is included in the company’s service area. If not, find out if they’re prepared to come to you for an extra fee. Carefully weigh your local companies before deciding to pay extra for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners seem to break down at the most inopportune times. Choosing a company that delivers emergency services is crucial if you need timely, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s website, and find out if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s focus on quality and professionalism. Look for an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company follows industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any service provider, make sure that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to operate legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property during the repair. Look for proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of providing quality service most likely has the experience necessary to handle challenging problems. Determine how much time the company has been in business. Then, ask a tech whether they have previously tackled the problem you need repaired. This kind of experience is vital to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is vital when dealing with any company. The HVAC repair company you select should be responsive, attentive and able to answer your questions. Try to find evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Obtaining multiple quotes helps you find a company that offers competitive and fair prices. Be cautious of companies that come up with low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees at the end. The most trustworthy companies provide detailed and transparent quotes up front, guaranteeing you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and give warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you continue the process with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Finding a good HVAC technician doesn’t have to be daunting. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to disrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Atlanta.