How Do I Choose the Right AC Repair Company in Atlanta?
When your air conditioner malfunctions on a sweltering summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the very best AC repair services in the U.S., how do you know which to choose? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you choose.
1. Read Customer Reviews
Many individuals begin their search for an AC repair company online. While you’re on your computer, phone or tablet, be sure to look at reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are useful when hunting for an AC repair business. Learn which companies the people whose opinions you respect have employed for HVAC repair in the past and whether they had a favorable experience. This firsthand insight and the opportunity to ask specific questions can help you make an well-informed decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A specific company may be the best in the business, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge extra fees for going on service calls outside their normal coverage area. Check ahead of time to see if your street address is included in the company’s service area. If not, find out if they’re prepared to come to you for an added charge. Carefully weigh your local alternatives before deciding to pay extra for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners seem to malfunction at the most undesirable times. Choosing a company that delivers emergency services is crucial if you need prompt, reliable assistance after regular business hours or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and inquire if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s commitment to excellent craftsmanship and professionalism. Look for an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company abides by industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any service provider, make sure that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to do business legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property during the repair. Look for proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of delivering quality service likely has the experience necessary to handle challenging repairs. Find out how long the company has been operating. Then, ask a professional whether they have previously tackled the problem you need fixed. This kind of experience is vital to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is vital when dealing with any air conditioning repair company. The HVAC repair company you select should be responsive, attentive and able to answer your questions. Keep an eye out for evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Acquiring numerous quotes helps you identify a company that offers competitive and honest prices. Be cautious of companies that give low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to make up the difference. The most trusted companies provide comprehensive and transparent quotes up front, guaranteeing you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Dependable service providers guarantee their work and give warranties for your satisfaction. Such coverage shows quality assurance and helps you continue the process with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC contractor doesn’t have to be daunting. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioner threatens to disrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services.
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