Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh got a call from a gentleman named Jimmy from the Raleigh community who told Service Experts about a remarkable project he was in the midst of for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, commonly known as brittle bone disease. She uses a wheelchair to get from one point to another and her residence was not wheelchair compatible, due in large part to the size of the equipment. When Jimmy became aware of the problem, he considered remodeling the Tracy family’s residence to make it completely wheel-chair compatible. But because of the age of the home, the task was going to be a bigger job than he initially planned. Finding his way around the obstacles, Jimmy opted to try transforming the Tracy family’s carport into a wheelchair friendly apartment, which would come complete with Kyla’s own bathroom, playroom, bedroom, and dining area.

Thrilled to have a working plan, Jimmy began contacting local contractors, including plumbers, electricians, and building supply companies and everyone said they would be thrilled to help and provide services and supplies. He called Service Experts of Raleigh for the heating and AC portion of Kyla’s new mini suite. Two of Service Experts team members went over to ask more about the renovation and were blown away by how bright and sweet Kyla was and they knew they had to help.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and AC equipment for his little girl’s new living area, but with the assistance of Lennox and RE Michel, Service Experts of Raleigh was able to give Kyla’s family an invoice printed with the following:

“We’re honored to present you with a complete heating and AC system at not cost as long as we can all get a hug.”

The employees at Service Experts of Raleigh were thrilled to help provide such an incredible girl with a much-deserved place of her own that allows her to maneuver her wheelchair safety and efficiently. But there’s still more to do. The Tracy’s are fundraising to purchase a wheel-chair compatible van to better transport Kyla and her wheelchair. To find out more or to donate to the family’s van, please go to their GoFundMe account.

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