What Are Trip Charges and Diagnostic Fees?

When you need heating, cooling or plumbing services from Peachtree Service Experts, you will pay a trip charge and a diagnostic fee separately. A number of companies you’ve hired in the past may have combined the trip charge and diagnostic fee, but we feel we can provide you with better value by keeping them separate.

What Exactly Is a Trip Charge?

A trip charge includes the cost for a certified plumber or HVAC technician to come to your home. Occasionally called a service call fee, this payment is the initial rate for delivering our technicians, equipment and expertise to your doorstep. If you would like to cut out the trip charges in the future, you can explore signing up for one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services required to determine the root cause of a problem. In plumbing, this may include scoping. For HVAC repairs, it may involve examining the inside of your unit. If you elect to use Peachtree Service Experts for your repairs, the diagnostic fee will be rolled into the repair bill. But bear in mind, you will be charged for the diagnostic services alone if you do not.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

In general, a trip fee gets the plumber or HVAC technician to your residence, while the diagnostic fee addresses all the work related to evaluating the problem and coming up with a plan for repairs. If you are paying for repairs, you won't notice the diagnostic fee since it will be rolled into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Separately?

Many plumbers and HVAC companies are going to charge a single fee for both the trip and the diagnostics. Rather than charging you for two services together, we have two separate fees. This helps us to price our services in the fairest available manner.

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