What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, cooling or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will pay for the trip charge and a diagnostic fee separately. Many companies you’ve hired in the past might have combined the trip charge and diagnostic fee, but we think we can offer you even more value by separating the two. 

What Exactly Is a Trip Charge? 

A trip charge includes the cost for a qualified plumber or HVAC technician to stop by your home. Sometimes called a service call fee, this payment is the base rate for bringing our technicians, equipment and expertise to your door. If you’d like to cut out the trip charges in the future, you can look into joining one of our membership plans

What Is a Diagnostic Fee? 

The diagnostic fee is made up of the services necessary to find the source of a problem. In plumbing, this could consist of scoping. In HVAC repairs, it might involve inspecting the inside of your system. If you decide to use Service Experts Heating, Air Conditioning & Plumbing for your repairs, the diagnostic fee would be rolled into the repair bill. That said, you are charged for the diagnostic services alone if you do not. 

What Are the Differences Between a Trip Fee and a Diagnostic Fee 

In most cases, a trip fee includes sending the plumber or HVAC technician to your home, while the diagnostic fee encompasses all the work involved in evaluating the problem and coming up with a plan for repairs. If you are paying for repairs, you shouldn’t notice the diagnostic fee because it will be included with the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Billed Individually? 

Other plumbers and HVAC companies are going to charge one single fee for both the trip and the diagnostics. Instead of charging you for two services at once, we opt for two individual fees. This helps us to price our services in the fairest available manner.