Peachtree Service Experts Reviews

"Wonderful service, careful explanation, and exceptional kindness."

"Michel does a great job! He is very professional and qualified."

"Arrived here on time. Friendly competent service."

"Wahlid and Rajesh were very professional We do need a new service contact"

"I scheduled an AC service appointment for my house in Alpharetta. The appointment window was 2pm to 4pm. 15 minutes before the 4pm the technician called asking for $89 far distance fee which was never mentioned when I scheduled the appointment."

"Customer service"

"Problem solved and Stephan was very persistent in finding and fixing the coolant leak"

"Always great service"

"Good service and a Tech that new what Beas doing."

"They were very nice and professional"

"Very professional explained every step what he was doing."

"Technician explained the problem and fixed it promptly. Also he washed out the unit late at night!"

"Rafael was very knowledgeable and friendly. He acted like he liked his job which makes us happy. He was thorough and helpful in explaining what was needed."

"It appeared that the tech fixed the problem when he visited 2 days ago. The AC worked fine, and the control panel was operational. But tonight the control panel went black and blank again. Apparently, the repair was just temporary. This is disappointing."

"On time, capable, answered all questions."

"he had done service with us previously, and always does a good job"

"Professional and efficient."

"Very thorough"

"Michel was our technician and he is always very thorough. We know that when he has serviced our system every single detail is taken care of. And he is always so cheerful and friendly it is a pleasure to see him!!"

"very friendly and knowledgeable technician"

"I was charged over $250 just for a part which can be purchased online for less than $20! That's over a 12X markup! The technician did around 5 minutes of work to investigate the issue and replace the part. In fact, I told the technician what the issue was when he arrived, so no work was actually necessary to find the problem. All of this IN ADDITION to the fact that the technician never actually fixed the problem. As he left, I told him the controller board was showing an error, but he said "it's fine". Turns out the A/C was still broken and I ended up having to fix it again. I'm sure they wanted to claim it was fixed and then charge me again for coming out!"

"The tech (Paul) was here at most 75 minutes. In that time he managed to service 3 indoor and 3 outdoor units. Thats 20-25 minutes for a complete system. I feel the service was minimized somehow. Typically it would take a good 2 hours for all 3 systems. Im considering switching providers. The only thing stopping me is the new furnace that you installed."

"Friendly technician, explained as he worked and was very thorough."

"Quality of work."

"I was provided service a month prior to the leak and somehow there was a towel around the condensation pipe. My husband and I were on vacation when the leak wS discovered, my downstairs neighbor had the key, the guy fixed the problem, but left the air off, so we had no idea if the leak was really fixed when we got home. I paid a lot of money for our ac system and we get service every year and I am not really pleased with having two expenses within the last year. Thermostat also."

"The technician came out and walked to the master bedroom, then he told us there is a fee called problem locating fee. We have paid $5 per month for one year, we were not told on the phone about this fee when I called to schedule the appointment. Other companies do charge a fee to come out but including the diagnosis. We paid $5 per month which is just paying for someone showing up and doing nothing. We let him go and we would never use this company."

"The tech came on time and he explained what he did and was very polite and helpful."

"The techs who installed the system were outstanding. The tech who came out with the salesperson to push selling me the system was overbearing and engaged at every opportunity in a pressure campaign to convince me to enter into a lease for the system we wound up agreeing to lease. The system is good, but I am not at all happy with they manner in which Peachtree conducted itself to pressure us into getting the system."

"The technician was well qualified and did what I thought was necessary."

"David was on-time, professional in appearance, and efficient. He explained everything he was there to do."

"Paul is very good."

"On time cordial clear explanations to AC issues."

"Your people have been here numerous times over the last few years and have yet to resolve the flow problems through our ducts"

"Stephen was punctual, personable, professional and informative."

"Technician took Time to explain all the details involved and checking the unit. You could tell there was a sense of pride in his workmanship. His name was Tulasi Ghimirey."

"Your service technician, Stephen Kimani, was very helpful and professional in explaining what was needed in my AC/Heater . He was very thorough in the check up. I would like very much to have Mr. Kimani come on the next tune up."

"Technicians were very organized and professional. They also went the extra mile and cleaned up after themselves. Great Job!"

"My technician did a great jib"

"Arrived during the expected time. Very pleasant."

"Tech was thorough and knowledgeable"

"The tech did a great job, but he came around 5 and our appointment time was 12 - 2. We wasted all afternoon waiting around to see if anyone would actually show up. I called several times and was told 3:30 which never happened."

"The Tech was very thoroughly n professional"

"Efficient, professional service"

"I scheduled the app't. for 2-4 PM. Tech did not arrive until nearly 6 PM. I was never called to get a heads up on the delay. In fact I called twice to get some sort of timeline and it was pushed up an hour at each call. I made this app't. many days ahead of time. This type of diregard for my time is unacceptable."

"Stephen showed up at the appointed time. He did a thorough inspection of our units."

"very helpful"

"I've used this service for years. Service is as expected."

"2 technicians came and they seemed to do a good job technically, I appreciate that they were able to accommodate my schedule. Respectful, helpful in providing information about my system. Ex-they told me about air filters that were above the MERV level I was using."

"Tech was abrasive, rude, I had to ask him to tape up the item he cut open without my permission. Dont ever send him to represent your company."

"Tech was rude and intrusive"

"It DID take two visits to correct the problem, but the first visit got some basic maintenance caught up - the second was able to verify that it was a thermostat "programming" problem that was causing the reset."

"The technician was efficient and helpful."

"tech (David Ye) was prompt, efficient and knowledgeable. A pleasure to work with, very helpful."

"The technicians were very knowledgeable & willing to fully explain what they had done in a friendly and helpful manner."

"Rakesh was very thorough and professional in his workmanship. I appreciated his honesty and workmanship."

"He explain to me everything he was doing very helpful great job"

"Very thorough and efficient in cleaning the ducts."

"Stephen once again did a very thorough PM job on our HVAC systems. He goes the extra mile to ensure equipment is serviced and clean."

"Technician did a thorough check and took time to explain everything in detail"

"The tech took pictures of pool of water in our crawl space. Told us to call a plumber. Turns out it was the AC pipe dripping water. You should have checked our unit."

"I called in a service request for a non-functional AC system. I expected a technician to troubleshoot why my outdoor unit was not turning on to provide cold air. Instead, I got a sales person who wanted to assess every mechanical system in my house. Ive worked in sales and saw right through this tactic. I called about a specific system, not my hot water heater and other AC units. Sales person said they could not determine issue because they didnt have the tools, or the experience, to troubleshoot. He tried to tell me my system was built in 2005 and way beyond normal operating range of 10 years. I told him the house was built in 2008 so hard to believe the AC system was older. He corrected himself later saying it was six years old. He asked if I wanted quotes to replace the system, which I figure would be something to gain from the visit. He then asked if I had talked to anyone else, which I knew was discovery tactic to know if he was competing against anyone else. I told him no to see how it would turn out. The prices were astronomical for a 1.5 ton unit to condition a 300 sqft area. I had a five ton 14 SEER Lennox unit installed on my main level at this house for half of the cheapest option your seller quoted. I had a five ton 25 SEER Lennox Elite system installed at a house in NC for the same amount of the most expensive 1.5 ton option quoted. Dont bother with a reply and do not contact me. Ill never hire your company to do work at my properties after this experience and dont need explanations. Tell your sales people to have some honor and integrity and focus less on screwing consumers in need to line their pockets with commission."

"Onesmus....was an excellent technician. Explained everything very well. A+"

"Dear Sir: on Friday April 22, 2022 we had the technician to come to our home at 3132 Rockview Drive Loganville He informed me that the freon was low but did not tell me how much it would cost to add freon .Then he started tell me that I needed to update the unit, I told him that there way at this time I was financially able to do that, Then he wanted to tell me about the rental plan, I was trying to tell him I was not interested and he (TOLD ME TO BE QUIET AND LET HIM DO HIS JOB) There were two men on the job, I can not read the signature on the receipt, it was the heavy-set man. DO NOT SEND HIM TO MY HOUSE AGAIN. Thank you Norma Elam 404-219-3336"

"professional and friendly service tech"

"Professional"

"Thorough, quick, knowledgeable and professional service."

"Technician was delayed over an hour."

"Larry was professional and friendly. He did his job well while treating me with respect."

"He was on time as stated in phone call. He was thorough with his inspection and maintenance of my air conditioner. He also provided a recommendation on my furnace and air conditioner based on their age."

"Technician was on time and solv d my issue."

"Tulusi and Joe were both friendly and efficient."

"Preston was prompt, efficient, well-informed, pleasant and - all you could ask for!"

"Isaac provided high quality of service and repairs"

"James the technician provided excellent service. He was courteous and did a thorough job cleaning and servicing my system."

"The guys were very professional"

"Rakesh, did a full service and gave me some pointers on my individual unit, I was well satisfied...."

"Tech did a great job"

"Use same technician every 6 mos on contract and always work is done to perfection"

"he made sure everything was checked"

"Great services"

"Very professional and thorough"

"Stephen is always consistent and on time. Provides excellent service."

"Jason cleaned and serviced the units efficiently and replaced the filters with good quality filters. Cleaned the outdoor units and checked them out First time he sas here. He did fine."

"Both technicians were professional and knowledgeable. We felt sure they had done a thorough job servicing our equipment."

"No reason not to."

"Jason is VERY thorough and explains what he is doing. He is also able to answer any questions about the HVAC system. I would recommend Jason to anyone!"

"Arrived in time and completed service with personal attention"

"Polite and efficient."

"David was very courteous and did a good job! He was on time, actually in the first part of the 2 hours scheduled."

"The service technician, Stephen Kimani, was very thorough and professional."

"Friendly tech, on time, highly competent & thorough. Excellent service!"

"Very good tech Took his time"

"Tommy is always punctual, professional and doesn't waste time."

"The master technician, Zee, clearly explained a possible problem with the upstairs air conditioning system and indicated that the ambient temperature was not high enough to adequately verify whether refrigerant is leaking. He informed me to monitor the upstairs cooling as the daytime temperatures rise and to contact him if cooling is inadequate. He indicated that I would not be charged for a technician to return to check the system if it is necessary which I really appreciate."

"Technician was very professional and did a through job inspecting my air conditioning units inside and out."

"The technician was excellent (a 10, really). But like all of your technicians, I get the impression that your company culture is to continually sell your services. Is success for your company up-selling me on additional products and services?"

"Jason was timely, friendly, and professional."

"Carlos and his team came on time and installed the new AC in the attic in a professional manner. They were efficient and respectful. Your sales rep Elizabeth was knowledgeable and attentive. I also had the ducts cleaned a few days later and Sam did a wonderful job. Thank them all."

"Raffeal had good customer service and knew what he was doing"

"Technician was on time and professional"

"They listened"

"he had an extended fixit at previos home so he didn't show up util 5pm."

"Jason Ellis is the best! I will always ask for him! He gets a 10+ in my book!"

"Very respectful person (technicians ) explain why he was here and what he was doing."

"Michel always does a great job!"

"The service went as planned"

"Professional and courteous technician"

"Polite, Helpful, Efficient! Thank You so much!"

"Ernest was very pleasant and professional. He gave us a friendly tip about getting our air ducts cleaned. The timing of his arrival was perfect in that he kept us aware about when hed leave his previous job. We were able to continue our Saturday cleaning before he arrived."

"I couldn't understand the service man. He was very nice but I couldn't understand him due to his accent."

"Knowledgeable and professional"

"Techs found wiring issue that eluded two previous service calls."

"Stephen and Abdul have both been to do work at my home. Each was professional in their demeanor, thorough in their work, and tidy in their clean-up. They took their time and did quality work."

"Technician was friendly, efficient and knowledgeable"

"Zee is very knowledgeable about his work & in general A Nice Guy ????"

"Tech Arrived 1 1/2 hours after the appointment time. This was a rescheduled appt as the first one was cancelled because tech called 2 hours after appt time."

"Tulsi provided answers to mu questions and did everything to see that I was satisfied with his work."

"On time and performed services efficiently and effectively"

"Service man was running behind but called ahead to keep me informend when he would be here."

"Professional service"

"First tech came Friday and was unable to find blown fuse, even apparently using diagnostics. Nothing happened until I rang the company on Monday to say I would await the installer of the machine and let him repair. A few hours later, I received a vm that a supervisor was on the way. Not sure why it took so long and so many people to find a popped fuse...."

"Nice, helpful, thoughtful guys"

"efficient, effective, knowledgeable, and polite service"

"This time two technician as TEAM, They are very kindly work to get together well."

"Overcame my objections."

"Arrived on time with a heads-up call in advance. Technician completed his work in a professional manner. All systems working properly. The salesman accompanying the technician was not needed. My system works fine and I don't want someone trying to sell me add-ons or a new system. When it is no longer practical to maintain/repair the present system, I will ask about options."

"On time, Professional and explained what they did"

"It was the second time under a year that I set an appointment, with a 2hr window, and it was not met nor was I notified until I started calling and asking questions. That being said, they did strive to reschedule for later that same day. The tech that came out was quite friendly & courteous. He explained what he was checking and made some suggestions to consider for the future such as the UV light system and duct cleaning."

"Wali earned it"

"got heat after waiting a month for a service we had been paying for ,for years could not get it going and lied about the problem."

"Josh was punctual, very knowledgeable and detailed in explaining the mini split system that I needed."

"Very knowledgeable tech....explained all issues very thoroughly"

"He was fine"

"your service tech is the best...pleasant and professional"

"Michel is very professional and does a great job. He is a real asset to your company!"

"Stephen Kimani is very knowledgeable, polite, and thorough. Excellent technician."

"It was pouring rain, and tech said he could not service the outside unit. I feel that Peachtree Service needs to come back & service the outside unit."

"Didnot waste time. Very polite"

"Tech could not clean outside coils due to an irate neighbor. Next time I would like the tech to come get me so I could talk to this neighbor. I dont know which neighbor complained. I dont want this to happen again. I dont blame the techs as this was an unusual situation. The techs were wonderful."

"I always have the same tech come out.He know me and my family. He is a very capable nice man.. His name is Tulasi. We highly reccomend him"

"Technician was friendly and pleasant and worked quickly and efficiently."

"Husband told me Tech was very thorough."

"I'm not sure what was performed other than replacing filters and telling me that parts needed to be replaced. The quote I received for a new system was extremely high - more than twice what several neighbors have paid."

"As always the technicians you send out are always very thorough with their inspections and keep us up to date on how the equipment is functioning."

"service tech was thorough, knowledgable"

"Punctual and thorough. One minor issue was that the main floor thermostat was left in A/C mode. Of course, that was not a problem because it was a sunny warm day; so, we didnt even notice that the heat wasnt running until evening."

"Tulsi my technician is always outstanding!."

"The service was excellent. The service person was very acknowledgeable, Explained each step to me. Isaac is my service expert and serves this company extremely well."

"3 of your technicians arrived and did a thorough inspection. They were helpful with all questions. I am concerned with a small, different sounding noise from the AC unit, said to "keep an ear" on it."

"always done very professional... and often above the call of duty!!!!!"

"I have used them for over 20 years"

"Wali was informative about products and services that I could do on my water heater and in adjusting the thermostat"

"Not applicable, the installation did not take place because the water heater available did not fit in tight space."

"Wali was quick, thorough, and friendly. He gave me detailed information on how my system works and how to increase its efficiency."

"Nothing is perfect."

"Anna is an absolute gem! Professional, kind, going out of the way to assist customers. She is my "go to" office staff member. You should give her a big salary raise. I mean it!"

"Once Elizabeth arrived through no fault of hers she was extremely professional. She sought the advice of more senior personnel to answer my questions."

"I liked both technians."

"Your technician, Zee did an excellent job and gave very valuable advice."

"The service was excellent!! Isaac showed me the old filter before and after. Really needed changing."

"Everything taken care of"

"On time."

"Stephen did and excellent job! On time, knowledgeable and courteous."

"The technician was nearly an hour past the 2-hour window for the appointment. I had already called the office and was in the process of rescheduling the appointment when he arrived. The office could not reach the technician to provide me an update, which I find inadequate in today's world. Minimally they should be able to text for a status. Finally, the technician did not have the correct filter for my system, and he had to return the next morning, again nearly an hour later than what he stated. In all cases, any tech who's going to be late should call the homeowner and alert them to the fact. If the homeowner cannot be available, the office should call the homeowner to reschedule. Don't make the customer chase you!!!"

"Stephen, our tech, has been here several times. He always does a thorough professional check on the AC unit and also when he services our heating unit. He was a little late due to running behind but he got here and took care of business. I would rate him a 10+. I value him as our tech. P. Meynard"

"Very good service. Technician was on time, did good work, was helpful to renew contract. Pleased with results of visit and service. Thank you for being a good company."

"Tech was professional and thorough-"

"Explained what he was doing, why it needed to be done, and did extra work to keep area in good condition."

"Good, professional work."

"The tech did what he was supposed to do, and he showed me the old filter and kept me informed when he had to go to get the proper replacement filter."

"Tech was very late. We were also double charged on CC"

"Isaiah and Elizabeth helped us in an emergency situation."

"The work was completed and the primary problem was fixed."

"Our Service tech, Loveday is awesome. He brings his expertise, honesty and his smile every year to our home. He is the very best."

"My technician (KC Roshan) called to say he was on his way, and was on time. He was (as always) very professional and a wonderful representative of your company. I am not kidding you, I have said it before and I will say it again, this man deserves a raise! Hopefully you are proud of the way he conducts business for your company. You have a treasure in KC and I have a treasure because he is my technican! I am grateful!!"

"Personable and performed required tune-up actions"

"I still had to pay the $92 bucks for the visit! And he tried to recommend that I should replace my whole system that is new at a cost of over $60.00 dollars."

"Technician Wali Rahimi was thorough, fast, and efficient. He carefully and willingly explained my system and offered suggestions on how to keep it operating at its best."

"All went well. No problems"

"Jason was very pleasant, respectful and professional. He did a good job!"

"Technician was on time and worked efficiently. We communicated well."

"The Technician has provided high quality of service and address the problem, but he arrived 5 hours later than was scheduled and promised"

"Stephen was very nice and thorough"

"Technician called at the end of the 9 - 11am window to say he was on his way. It took him almost 45 minutes to arrive."

"His knowledge and the way he explained the system and the "how to best use" it is a tremendous help to me at my age. This is especially so since I do not always understand written directions. Very polite."

"He was very proficient and knowledgeable."

"Stephen is an excellent technician and customer service agent! He is attentive, polite and considerate of the customer's needs. He is an outstanding representative of Peachtree Service Experts."

"Service tech was trying to sell me something that other techs sold me different items."

"Technicians were very helpful, knowledgeable, super polite."

"Tari explained everything to me, he was professional, knowledgeable, and personable."

"Mr Ernest did a thoroughly inspection very plz.."

"Fast, efficient, and helpful."

"Tried to sell us a filter and we had recently bought a filter. We get a new tech every time and often can't understand them. As a LONG time customer, we're getting very frustrated."

"The installers Ritchie and Thomas were easy to work with. They made many suggestions to insure that the project included the right equipment and was installed correctly."

"Technician did a great job! Prompt and professional."

"The technician provided excellent service and was very courteous towards me."

"I felt that he did an excellent job . This is the 2nd time that this technician has performed service on my system. Everything is at peak performance due to his diligence in performing his job."

"The equipment always has issues and they cant seem to be able to fix it. Totally frustrating and now the downstairs unit has a warning"

"Good service, good skills."

"On time, professional, thorough, courteous, informative."

"Tech was courteous, professional and completed his work effficiently."

"Technician was on time, worked efficiently and was easy to talk with. Very positive experience."

"Informed new equipment installed 6 years ago is showing signs of failures needing replacement."

"Very professional and appear very knowledgeable about his job."

"Corrected filter location for easy in and out ability."

"Never any challenges nor issues with services provided by Peachtree Service Experts."

"It's nice to have the same service rep. each time, who is familiar with my house and locations of furnaces."

"The technician relayed information to me from his office about some terms in an updated agreement that were not in our original signed agreement. It was not his fault. He was flawless."

"prompt attention to our problem"

"Purchase/lease process took 5 hours."

"The two air filters cost as expensive as a one year contract."

"Courteous and efficient"

"Tulsi, service agent, was terrific and always like for him to come out to take care of our heating and air."

"Prompt professional service."

"Courteous technician...very knowledgeable"

"This was the first time technician washed the dirt out of the ac."

"On time friendly efficient"

"The young man was very courteous, knew exactly what he was doing, very neat while he was doing his job."

"On time, friendly, careful with shoe covering"

"Very professional. Knew what he doing. Offer great information and answered all my questions."

"Maintenance service is always very good. But please do not send a sales person along with the technician as you did this time. I find that very annoying and unnecessary."

"Although tech was held up by rain 3 hours on another job, still did excellent work once he arrived (as usual)."

"They were very professional and informative. Arrived promptly and checked the equipment thoroughly."

"Would have been higher if they had arrived in the 12-2 window."

"Technician accurately diagnosed problem"

"Technician called to confirm he was on the way and was very prompt. He went directly to work and and discussed what as done to maintain the system."

"Technician was friendly, knowledgeable, professional, and made me feel very comfortable to have him in my house. Peachtree Service has always met and exceeded my expectations."

"Very professional and helpful."

"Stephen was very thorough with his service."

"Michel Moundounga is super. Hes made previous service calls and has always been very friendly and professional."

"Tulasi our technician is so gracious, efficient, and proficient. We appreciate his service."

"They came on time and performed the necessary service very professionally and efficiently. They went over the pertinent details with great clarity, They observed all the Covid protocols. I've been with the company since 1981 and always received dependable service."

"Tech was very thorough, explained what was going on with the system and made some suggestions to improve effecienty."

"Zee has been servicing our system the last several times and remembers exactly what needs to be done to keep our system operating in top condition."

"Tech did his job promptly and efficiently. He explained his findings clearly."

"Completely professional, courteous and informative."

"Good communication from your office regarding a slight schedule change. Arrived on time and thorough inspection."

"Very polite. Knowledgeable and answered our questions."

"Spent 30 minutes with indoor unit then called me on the phone to lower temperature. Then went outside and called me out to tell me he fixed a problem with the fuzes but it would also cost me $80. Then came in to tell me there was a coolant leak that he wasn't going to fix today. Then he spent another hour with both units and told me he fixed the leak but still not adding coolant and I should wait until it gets hot out and call Peachtree. The ac was working when he got here, but doesn't work now."

"Arrive during appointed time; efficient in carrying out maintenance"

"The technicians were wonderful and completely thorough. It would have been a perfect score except we didn't know they were coming - there was nothing scheduled."

"service"

"Michele has excellent customer service and cares about his clients. He pays attention to detail. I feel very comfortable & safe with him in my home."

"Very professional and efficient during the entire maintenance."

"Jason was very courteous and polite and thorough. He explained everything he was doing"

"Isaiah provided me with a very thorough inspection. He was very considerate and kept me informed about my equipment and what was required. Not only did he let me know when he would be arriving, when he got to my home, he wore protective shoe mitts and wore a mask. Josh showed both my home and me the same courtesy and respect. He educated me rather than squeezing me with hard-sell tactics. He listened and provided options that best met my needs. And then he gave me the space to digest the information and make the best decisions for myself. I have been with the company since 2005, and they continue to provide excellent service."

"serviceman knew what he was to do and he went right at it. Very polite and sincere."

"Excellent customer service"

"I waited for 2 hours for the technician to show up. He finally called at another 15 mins after the show up time to say that he was 10 mins away. I had to cancel because I did not have any more time to spare on this service."

"Zee and Birdd answered all of my questions and made good recommendations to address the HVAC issue."