Peachtree Service Experts Reviews

"Been a customer for many years! Always been highly satisfied with service. James and Mitch were very professional and corrected our problem quickly."

"Good communication prior to appointment and arriving timely."

"Care to do a great job is always shown by technicians"

"professional and courteous"

"Typically, very reliable performing routine maintenance/service of our HVAC systems. Technicians seem to be well trained and knowledgeable."

"Efficient, friendly and knowledgeable"

"The technicians are always friendly and professional. They are always prompt too."

"Good service so far. No negative issues."

"Excellent and friendly service"

"Have used them a longtime. The tech this time tony was very thorough."

"Being a customer for many years, your company has never failed to do a good job."

"Consistent professional customer service"

"They got to my house on short notice right before the holidays and worked very efficiently to diagnose and resolve the problem in a timely manner"

"Repair person didnt keep me up to date in part availability for almost a week. The part ($314) was not needed - I called another company who adjusted part for $125."

"Great services and good technicians."

"Quick, friendly service"

"Anthony was polite and answered any questions I might have."

"Tech appeared very knowledgeable and was clear when sharing information with homeowner. Tech very respectful of my home"

"He is a perfectionist in what he does.."

"Prompt service and very helpful."

"The technicians are always friendly and knowledgeable. They allow me to watch and don't appear to have a problem."

"Unlike our earlier service experience one month ago, Joe was excellent, found and fixed our problem (furnace would not turn on) and did not hastle us about adding additional maintence plans or new equipment."

"As always, your latest service call was handled very well. Your technician was professional, thorough, and answered all my questions"

"I tried to submit a lengthily explanation as what my experience was however it didnt send. If I could get a call back so I can talk about this I would appreciate it"

"Consistently professional and skilled technicians"

"fast service and very informative"

"Iam still waiting for service to get finished"

"Expensive, slow, and did not properly diagnose the issue"

"Of course it is not good to need service, but if it is necessary that it is promptly available. There you have a X in the box. Your technician make the difference."

"Good service"

"Qualified, personable technicians"

"Consistent excellent customer service."

"Joe, the tech, seemed very capable and they arrived roughly within the expected timeframe. I would have rated 10 but dont like a salesperson coming as well."

"Service is good. Very professional."

"It appears you sent a salesman along with the tech for a routine maintenance call. Together they tried to up sell me all kinds of things. Not cool."

"Reliable service"

"We have used them for more than 40 years. they always have been reliable, efficient, reasonable, and friendly."

"Have been a Peachtree customer for almost 30 years and have always been satisfied with service and appreciate the caliber of the technitions."

"Nick and his associate were very helpful in investigating the noise."

"I took off work and joe didnt show. Had to wait until next night to get heat fixed. Luis zayas came and did a nice job"

"Still dont have heat and no one has called me."

"Your prices for repairs are disappointingly high."

"Excellent service. If your man will be late, they call us."

"Technician arrived Wednesday late and well after dark, indicating he couldn't service our frozen over outdoor unit because it was dark. He returned late yesterday and said he couldn't do any work on the until because it was still covered in ice. When we suggested using warm water to thaw the ice so he could repair the unit, he said he couldn't and left! We called back and requested a previously used technician be sent out today to service our unit. Absolute nonsense that he couldn't work on the unit due to ice - he clearly simply didn't want to. Bizarre."

"Technicians were very polite and knowledgable."

"This tech was very friendly and knowledgeable."

"At maintenance visit technician suggested replacing furnace. Supervisor also present, Tyler. Tyler set date/time appt to call me to discuss options. He did not call. I was stood up."

"Wali was very friendly and knowledgeable"

"I have been with Peachtree Heating & Air for 15+ years and the service has always been great"

"Great service"

"David Ye was on time and got to work right away. He helped me reprogram my phone to operate the system while away. He got the outside temperature to show on the ??. He was very helpful."

"My Furnace does NOT heat many areas & rooms"

"good customer service on time and very professional"

"Competence of employees, professional, informative, cordial"

"always well taken care of by you guys"

"Excellent service."

"- When I called Peachtree Service Experts I was warned that there would be a 90 dollar service fee for them to come out. But that it could be waived if I signed up for their membership plan which they told me was free. So I did, later to find out that I was lied to and membership is definitely not free. Its a recurring service charge... Then after they had their tech (Abudul) come out, I was still charged the 90 dollar fee. Only they renamed it from service fee to a diagnostic fee... - When I scheduled them, they promised to arrive within a certain period. They arrived more than an hour after the window ended. And I had to call them to pressure them to actually still come out... - After diagnosing the issues they refused to give a total estimate and had to be pressured several times before finally telling me that the estimate would be slightly over $1,000.00... I asked them why it would be so expensive, they told me it was because the transformer was bad, the thermostat was not compatible with the system and there was a possible short that would need to be addressed. I reluctantly agreed to have it fixed. Then Abudul told me that he did not have the parts and all the stores were closed because it was too late (could have been solved if they arrived on time) and that the soonest they could fix it would be the next day. I had to fire them immediately. I then reluctantly paid the same service fee (diagnostic fee) I was promised would be waived. Later after checking my credit card I found that they did not charge me 90 dollars like their email receipt stated but instead I was charged 180... yup after all this they still double charged me. - The next day I had someone else come out who promptly addressed the issue. They found no issues with the thermostat and they charged me 200 dollars total. So I paid Peachtree Service Experts the same in just service charges alone!"

"Excellent service and very quick response time"

"Punctual and professional."

"The service was excellent"

"Knowledgeable"

"reliable and efficient."

"You're definitely good but not perfect."

"Peachtree service people dont keep you up to date on service times."

"high quality service, prompt and helpful to questions"

"Kc was awesome and had him service my furnace in the past too."

"Experience, reliable"

"very professional"

"Disappointed in previous technician missing original appointment window. This technician which was scheduled after canceled appointment showed up on schedule!"

"KC is a 5-star service tech and very professional. Not something one sees every day."

"The Tech was nice, kind and professional."

"Very professional Technician"

"Tommy Jennings, Steven, and Jason (yesterday) have provided outstanding service for many years. Very pleased!"

"Your two service personnel seemed more intrested in selling us additional services than fixing the immediate problem, malfunctioning carbon monoxide alarm. The tech said he smelled gas, but rather than test for it I was offered an expensive repair. Since, there has been no smell of gas and the monoxide alarm has been replaced by us and indicates no carbon monoxide."

"10 is perfect - no one / no company is perfect"

"Very good customer service"

"Great service, great technicians and competitive prices."

"Very pleased with their service."

"TECHNICIAN WAS VERY INFORMATIVE ABOUT WHAT NEEDED TO BE SERVICED AND WHY."

"For many years, service has been excellent."

"Weve been customers for years and always feel we get good service."

"Service technician was professional and explained the work done."

"Still no receipt for payment of $178.00 on Oct 25, 2022."

"Proficient workers."

"Prompt and. Efficient Service"

"Crew came on time and finished the job. Took time to explain what they did and asked if I had any questions."

"Great Service"

"Experienced technicians who are respectful, hard working and honest."

"Technicians are always helpful and professional"

"Prompt professional services"

"Easy to get appointments either same or next day. Personable technicians that are very knowledgeable and willing to explain things to me"

"Outstanding service."

"The technicians are wonderfully helpful and knowledgable."

"Have provided honest ad dependable service for many years"

"Arrived on time, very professional"

"On time, worked quickly, good follow-up."

"Professional and prompt service"

"The service call was exactly as expected - tech was on time, friendly and efficient."

"Our service technician, Stephen Kimani, is very knowledgeable, and always gives us thorough, careful sevice."

"Very prompt and professional and inform you on what they are doing and VERY MANABLE !!!"

"does a good job but do not like that I am always being sold something which by the way is usually expensive"

"Always professional and courteous"

"Your whole process is stream-lined and helpful."

"You Can always o better!"

"Good service"

"Good Service"

"Service excellent. I did NOT receive receipts for items purchased."

"The technicians that came on Tuesday went beyond to discover an unknown problem with our new system"

"I had a technician out on 10/21 who was great. He was great. Found a problem with wiring but we could not get in the rental house. On Monday 10/24 another came out and told my tenant that we needed an electrician. When I tried to contact him the person answering the phone kept arguing with me that i needed an electrician. I wanted to talk to the technician to get specifically what I needed an electrician to do. I finally got a call back after two broken promises. I was told I just needed to have another unit installed. That was after the first person told me the unit was fine and just needed a wire and possibly a thermostat. Very frustrated with both the person I talked to on 10/26. I was told I would get a call on Tuesday and then again on Wednesday. Both promises were broken."

"the scedule time was convenient"

"You all have been our service people for so long and it has been very good service in the past. This past experience was so disappointing with the lack of communication and the delay in the repair for my furnace at a time of need when it was cold."

"Satisfied"

"Service has been excellent."

"Excellent service"

"Problem w/scheduling 1 - Technician came to my door unannounced and without an appointmen 2 - An appointment was made and not kept ??"

"expert advice without upselling"

"I trust the technician."

"Great service for over 20 years."

"Professional service although technician was late for appointment"

"Timely, professional, caring, sense of urgency."

"All the Technicians were friendly, professional and eager to please but the equipment was wired incorrectly causing the system to shutdown the following day. Marlin came out to troubleshoot, found the issue and went the extra mile to rectify it. I would expect the system to be installed correctly but Marlin did get it running properly."

"Service was Extremely on point. Professional, timely, knowledgeable,ready equipment. From the initial visit with Tyler Shoemake to the service /install team that provided my new equipment the next day."

"I've always been pleased with your service."

"I have always felt that Peachtree Service was good but was expensive"

"Met Promises"

"Professional, on time, efficient"

"Good Service."

"Great tech and service"

"Luis Mateo Zayas completed what 4 other service calls in one month had not done! We were getting an error code (113) regarding high line voltage. Our a/c would cut out and display this message multiple times over the month. One Tech diagnosed the problem on 10/7 and said the computer needed changing and he would check to see if one was in stock and schedule to change it. 2 weeks later we had heard nothing And I called again. Weather had changed and it was doing the same with heating. Luis came out that night , agreed computer board was needed. Returned the next day and changed it in about an hour. No problems since. Any complaints or downgrades are due to the 3 prior visits!!!! (Renee in Customer Service went the extra mile on getting this resolved!)"

"Your service technician staff are always courteous, helpful and sorrow professionals."

"I have used Peachtree services for decades and had been satisfied with the service. However, their recent excessively high charge for the filter was disturbing. Also, it took 3 service visits to corrrectly program the thermostat. R.C . was able to do it after the previous 2 technicians failed. R.C. was courteous and efficient and you should have him instruct others."

"Joe was great missing issiah and toulsie i know they have moved on but he was awesome"

"Great technicians"

"We have had them service our systems for many years"

"Service technician"

"Luis, my technician, was very professional and did a great job!"

"Been a customer of your company for a good while, have always been pleased with what has been done to take care of the issues. The employees representing your company have been great."

"Your technicians are extremely knowledgeable and communicative and don't try to upsell me, only suggesting what is truly needed. We especially enjoyed the service and knowledge provided by technician Jesse E."

"U were reliable and fixed our problem"

"level of trust"

"Excellent professional service, my technician, Zee, is so helpful-- professional and personal too. Also appreciate senior discount on maintenance contract"

"Great service"

"Past problems with Peachtree making appointments."

"Joe (Sanjpg Gurung) did a great job servicing the unit that was nor just replaced. And he set up my account for me so that I can use the app on my iPhone to control my systems from anywhere. He is very articulate and speaks clearly so even with my poor hearing we had no problems communicating."

"Staff (Stephen and David) that came for my heat/AC checkup were very friendly and professional and answered my questions. Prices at Peachtree are reasonable for the twice annual checks."

"If asked I would recommend your company. I dont think its that likely Id be asked."

"The technician (Marlin Bowie) was extremely courteous and professional. I think he may be new to the company and to the industry, but he's off to a great start."

"I was told my HVAC system should be replaced and that the heat would only come on in emergency mode. Comfort Specialist quoted new system. I had 2 other companies come out. One company got the heat to work (said there was a loose wire). The second company came out and did a diagnostic and said system was working fine and did not need replacing."

"Excellent service"

"Technician left wires disconnected after maintenance. Technician who came after to fix it that night was great."

"They were on time, polite and great service"

"Misdiagnosed and never followed up with parts pricing and availability."

"Timely service"

"Expertise"

"The experts were all professional and strived to problem solve."

"Disappointed that there was an issue with the heat, in which new system was purchased in June 2022"

"Very efficient Good job"

"Good company"

"."

"Been a customer since AirTronic days. Wouldn't stay with you if not satisfied"

"Professional, knowledgeable and personable"

"Stephen has been our Tech for a few years now and all of our 3 units have been running perfectly!"

"K.C. Is the best"

"Punctual, flexible, knowledgeable, professional"

"Always punctual and courteous paying attention to the condition of my air-conditioner and heating units."

"Excellent service. Excellent technicuan."

"Very knowledgeable. Work completed in a reasonable time frame."

"Good service took care of all needs"

"Wali arrived within the time frame offered. He explained the filtration system that I bought."

"Competent and courteous technicians"

"Technician was very knowledgeable"

"Good customer communication"

"Your company has taken great care of me for ye"

"I read the contract today and was unaware of the terms I thought I was buying, not leasing"

"I'm a long time customer and overall have been very satisfied with the company. My service technician was Luis, and he was very good. He was thorough, professional and pleasant."

"Guy did not show up at scheduled time and called a half hour after to tell me nobody was going to come out. I asked if sending pictures would help. He said yes so I sent a number of pictures and got no response."

"I have had good experience with PSE but this last visit to correct a problem has me rethinking and waiting to see how management responds."

"Excellent service and very professional"

"Joe did a great job. He was on time, and communicated very well."

"pleasant experience"

"That's the highest rating I give."

"David was on time and efficient."

"Been a customer for many years. Started as a Air Tronic customer"

"David Daniels and Yonas did a great job."

"Because I am very happy with my new system and the excellent customer service I've received."

"Good service"

"Very nice spent lots of time very through"

"Gfeat servive"

"I was pleased with the overall installation; however, there was a problem activating 240 VAC out of the electrical breaker panel. Eventually, the panel was upgraded to provide 240 VAC and the is working fine."

"Excellent service 2x per year for over 10 years."

"prompt, courteous, and efficient service by knowledgeable and experienced technicians"

"Stephen and Carl were very professional"

"Very profession, excellent service"

"G"

"Because Z has always been very knowledgeable and professional when he comes to my house. I trust him to keep my furnace and A/C working properly and ready to deliver heat or cool air."

"Our first experience with them was perfect. Technician who called on us, Marlin, was great. He checked thoroughly."

"Great service"

"Knowledgeable"

"Do a good job, but charge more than most companies"

"They are reliable and priced reasonable and competent.."

"Appmt. was set for 2-4pm but they arrived at 5:15pm. Took them approx. 1hr. to exam two furnaces and 2 AC's."

"kiuguyfyck"

"My technician was very professional and thorough."

"My response to the next questions provides an answer to question 2."

"Technician never showed up for appointment, apparently because customer service representative in call center never actually confirmed the appointment window properly to get me on the list."

"Value for money"

"Had two different people come out on the same day I called and replaced the AC unit the next day."

"good service"

"Your office staff are friendly and competent. Your service technicians are mostly wonderful and competent."

"i've been with Peachtree Service Experts for a long time. I've never considered changing to another company. Your people are very service oriented and wonderful to work with."

"The tech was excellent. He was the best I've had from your comany"

"good service"

"The only problem I had was that the tech did not take the used filters with him. I had to dispose of them myself."

"The technicians have always been professional in completing the work and making recommendations."

"Agent is always timely and work is excellent."

"Very thorough and knowledgeable"

"The technician was timely and kept me up on status of everything he was doing and what could potentially be upgraded/added to our system"

"Ive had excellent service techs over the years. The office provides good customer service and responds in a timely manner. My recent purchase of an HVAC with sales rep Josh Holt was great. He was honest and straight forward throughout the purchase process which I really appreciated."

"Arrived on time, knowledgeable and friendly."

"Service was timely and efficient, communication was good,"

"Very professional, knowledgeable & very efficient!"

"Did a good job."

"Stephen Kamani was the best tech to ever come over and check my air handler unit. He made good suggestions and followed through with professionalism and perfectionism. He made sure everything was working before he left. He took his time to explain how to use my new thermostat and taught me more about the unit in my home."

"Weve always felt service is top notch with anyone sent to our home by your company."

"Good service"

"They are the best, Joe was excellent"

"Your employees are consistent. (Consistently good!)"

"Great service"

"Excellent service"

"Scheduling the appointment was easy the technician arrived at the time indicated he did his work efficiently and quickly and answered all my questions"

"efficient"

"Fast personal service"

"Have always been very satisfied with prompt efficient service."

"Too much pressure to upgrade system. Disappointing that sent sales rep along with technician to regular check-up visit."

"Accessibility"

"The Customer service provided by the last technician."

"Technician was on time, courteous and professional"

"Prompt, professional and polite service"

"Technicians Micheil and Zee were very friendly and helpful. They worked great as a team to complete the work quickly and efficiently."

"The technician comes in a very timely manner and is professional in every way."

"Good service"