Peachtree Service Experts Heating & Air Conditioning Reviews

"Richard has been here many times and understands our needs and knows his HVAC. I would like to request him each time."

"Service was good. The operator was too talkative and in to my business."

"Paul was thorough and very professional"

"Paul was very pleasant ,respected my home,answered my questions, and assured me the system was in good condition."

"Professional and thorough."

"Mike is always professional and answers any questions"

"I have been using Service Experts for years and have never had a bad experience."

"Kept me informed of what he was doing, respectful and nice."

"LoveDay is always very professional and personable. He arrives on time, completes the job and is informative about inspection. Always request him for technician. Thank you Service Experts!"

"One hour late from scheduled time"

"Very thourough"

"You did not show up and I did not receive a call telling me you were not showing up."

"Good Honest Service!"

"Respectful, friendly, and timely work ethic"

"Like Tomm"

"Richard is very professional and nice person."

"Tommy was running late, 30 minutes past the window, which I understand. But, I didn't get a call, not even to say the technical was on his way, which is typically the norm. I was preparing to leave the house when he showed up and was able to do the Fall checkup."

"Mike was prompt to arrive, knowledgeable and informative"

"always a professional"

"professional friendly thorough"

"on time and efficient"

"he was polite but gave my system a bad rating trying to sell me a new one when mine has had no issues"

"He was polite and did the job he was here to do."

"Service was ok great customer service"

"He was late and took forever"

"Good communication, good explanations."

"Service Expert was courteous and friendly. He's the jolly giant"

"Mike Bush always does a great job."

"Technician was very efficient and on courteous. Called when he was running late, but still arrived within 5 minutes of our appointment earliest window."

"Calleb was very personable and professional and explained what he was doing."

"Good job. Showed up when promised and completed the work quickly."

"Mike Bush is excellent. He is informed, thoughtful in figuring things out, successful in problem solving. Splendid to work with. Pleasant, punctual, thorough,the best!"

"the technician was neat , courteous, friendly and informative"

"He is professional conscientious and takes time to answer questions, he is knowledgeable and does not hurry up his process he takes just enough time to get the job done properly."

"Mike Did a good job swiftly, cleanly, with good knowledge of the system."

"Service was done promptly and professionally @ a reasonable price."

"Technician got in, serviced efficiently and left."

"No problems"

"Did everything that was expected"

"Your service reps are experienced and professional."

"Mr. Long and his associate were very capable, friendly, and professional. We had to hunt around to find the AC unit in this condo (we recently moved here); they were good sports about it and we enjoyed our searching and eventual success."

"Prompt and professional"

"Fast and painless"

"The technician was very good.. The air conditioner went out on a hot day. Tech fixed it once he came. When I called for service, I was told he would come 7-9 pm. He came at midnight. Your call center lost my call at 5. Very frustrating."

"Excellent service and knowledgeable technicians"

"Stephen was very courteous and on time."

"Stephen is very thorough."

"He was efficient and courteous."

"Good Service and came on time."

"Calleb was very professional and thorough - kept us informed throughout the entire service call."

"Calleb was engaging and explained questions that I had."

"He was efficient and handled everything in a timely manner."

"Both the technician Stephen and the home rep Josh were prompt, professional, and pleasant. The service was performed efficiently, and informatively."

"He was very pleasant and kept me informed of what he was doing -- Wore his shoe covers - and for the first time that I am aware of he washed both of the Large Heating/Air Machines outside. Left everything neat and found nothing out of place. place or missing."

"Stephen was very professional and explained the results of the maintenance."

"He was very nice and he was very thorough"

"Isaiah was very professional and through. He found that the breaker to my conditioner didn't work so he had to pull the whole house breaker to check the air conditioner. He helped me understand the problem so I know how to explain it to my electrician. That was a big help."

"He was on time, polite, did the work that needed to be done, and explained everything clearly. The other technician scheduled for last week did not show up however and no one called me and thats why my other ratings are low."

"Technician's thorough inspection of the system and professionalism."

"Appointment was kept...and on time. Courtesy calls were appreciated."

"Both techs were very polite and took care of everything in a professional manner."

"He was very careful and thorough"

"As usual, the technician was very courteous and thorough."

"Tommy arrived thinking I had a system that uses oil; I use natural gas. He said he wasn't familiar with natural gas systems. I believed him, because he asked me questions such as, "is this valve supposed to be open?" I said that I don't really understand how this old boiler works, but I hadn't touched anything on it, and the reason I have a contract is so I can be confident that somebody else understands it. Previous inspectors have checked the overhead tank, sometimes emptying water from it. I had to explain that one part of the annual inspection is always to turn the thermostat up and then check each of the radiators to see that they heat up and to check the valves on them. When he attempted to turn one of the valves, he said it was "all boogered up," so that it couldn't be operated, and I never did figure out what the problem with it was. All the radiators did heat up when the thermostat was turned up."

"techs knowledge performance neatness"

"Rashan was prompt, efficient, thorough and neat!"

"Good service"

"Christian was very polite, professional, and on time, and did everything necessary and needed"

"The Tech was polite and used his booties when he entered my home. he seemed competent and very thorough. However, while I appreciated his observation that the furnace was old and would eventually need replacement it was obvious that he wanted to sell me a new furnace. I suspect that he would get a commission or something. I have noticed that in the past with other Techs. trying to sell additional services or installations. It is a bad practice that I do not appreciate. It makes me not trust the Tech."

"Long is very skilled and capable to know what needs to be done and does it try efficiently."

"Everything went well."

"Thorough job. Kind and very respectful of our home. We always ask for him to be our service provider."

"Quick response, clear explanation of the problem, fixed problem."

"technician was prompt, courteous, and efficient. I felt confident that he was doing a good job."

"Stephen Kimani, the Service Technician did an excellent job. He was very knowledgeable and professional and did a super job! He discovered the problem with the a/c and did an excellent job explaining the issue and presenting his recommendation."

"Richard is great & always has been. Peachtree is terrible with scheduling and anyone else that was coming out was wayyy behind schedule to arrive. We canceled on 2 guys as they were well over an hour past arrival time and couldnt continue to wait for them."

"On time, neat and respectful."

"Prompt service on short notice"

"He explained the issues and then solved them"

"3 points for being thorough. Rest deducted due to extremely high freon cost (on a unit you installed and have maintained just 3 years ago...should not be a leak should not have to purchase freon) and capacitor replacement on an older unit. If you're not willing to fix the freon leak, I'll report it to my neighborhood as well as through the Next Door app that will cover 25+ neighborhoods in my area."

"Michel Moundounga is very professional in his work. He did an excellent job checking the units, air vents and everything connected with them. Thank you for your service. Myra Garner"

"Isaac was very professional and showed me a picture of the wire that was shooting out. He took time to explain everything. So impressed!! It takes patience and experience-based knowledge to track down a short. He saved the day! We would also like to send out our appreciation for our dedicated technician, Steven H. So thankful for his time and support as well!! And Toula! They are why we use and recommend Peachtree Seevice Experts."

"Tech was very thorough and friendly."

"Tulasi was right on time, in fact early. Very well groomed, professional, experienced, informative, and personable."

"Because K.C. Roshan is the BEST tech I have ever had! I always ask for him. He helps me make educated decisions re: my heating/air. He ALWAYS cleans up UNLIKE some other tech people that you have sent my way."

"Cleaned outside unit."

"Technician arrived early, showed me what I needed to know, checked out system thoroughly and explained findings."

"Zeeshan found that we needed to replace the condensate pump & I was able to buy a new one at Lowe's. We would not have known there was a problem if he hadn't told us"

"Technician was on time and very professional and took time to explain the process of the day"

"Mike Bush takes good care of us."

"Another reason I'm dropping your company, You double-booked 2 techs to show up right aafter one another. Your left hand didn't know what our right hand was doing!"

"Tech explains things well and does excellent work"

"Tommy does a great job inspecting and servicing our AC and Heating."

"Friendly and professional technician."

"Arrival time and Isaac did a good job as always"

"Nick is the ultimate professional, a credit to your organization."

"The tech barely looked at the system, did not trouble shoot the issue. Came with a sales person to sell me a new unit at the price of $8000"

"Arrived at designated time & thoroughly checked the a/c & furnace"

"In and out quickly. Worked efficiently and changed the filter."

"Tulasi did a great job."

"Dwight arrived timely, actually called with an ETA. He entered, introduced himself and went straight to work. He completed the service in great time."

"technician left a mess for us to clean up after he left. Please dispose of trash and return items like water hoses where you found them."

"Roshan seems to know what hes doing but there was too much high pressure sales for things I cant afford. I told him I am retired on fixed income and he paid no attention to that, the sales push continued. When I need service, I want a service person not a salesman."

"Stephen Kimani was here yesterday, and provided his usual expert service on our HVAC system. We are now confident that we will have a trouble-free winter heating experience!"

"Detailed suggestions."

"The 2 technicians were professional and knew their job."

"Arrived on time. Pleasant and efficient."

"Isaac is a pleasure to be with and he know's his stuff!"

"Tech seemed knowledgeable and was very professional and explained everything. Price was a bit high but worth it for the same day turnaround."

"Very nice professional man."

"The technician was very good about explaining everyththing."

"The technician was on time, very polite and fixed the problem with my AC."

"notified of technician arrival time, introduced himself, worked patiently, explained things, very pleasan."

"technician took his time and explained things to me"

"Tulsai was very professional and thorough. Fixed our problem and got us up and running."

"TECH DID EXCELLENT WORK, TOLD ME WHAT WAS WRONG AND FIX PROBLEM, WAS VERY NICE"

"Have always used ptree hvac... just good service"

"He has been my trusty tech and friend. He knows his job and extremely professional."

"Technician was knowledgable, helpful,. He explained everything to my satisfaction."

"Isaac is very very knowledgeable, very courteous and always on time"

"Owning my first home , the service technicians ere very clear and honest while doing their first inspection. They were most respective to my home and to me."

"Prompt and quality service"

"efficient, polite and knowledgeable"

"Stephen was very polite and seemed to be quite knowledgeable about his job. He also informed us that there were rodent droppings in the crawl space with the equipment so we will call in for service to eliminate our unwanted residents!"

"Not thorough, over charging"

"It was very fast and all the techs were helpful and courteous"

"I still have a loud noise that I didnt have with my old unit coming out of my bedroom air vent that doesnt let me sleep at night. Before buying the unit the salesman told me that they would refit every thing to be the best. The outside compressor is noisier and I had water leak twice. Im still waiting for them to fix the noise. Also the furnace roof pipe is not straight. The first technician as a fix only reduced the fan speed to medium and its still loud. We are seniors who are not happy with this new expensive unit. We are still waiting to see how they will fix this problem."

"Zee has been my Technician for at least 3 yrs. He is Simply a Very Nice Guy. He has a Good Nature about him... He is definitely a KEEPER in your company & he knows his profession. ?? He deserves a RAISE or BONUS because he really cares & that is a Rare Quality in people no matter what their title may be. Michael Terrell September 18th 2019."

"TECHNICIAN WAS INTERESTED IN CHECKING THE RESULTS OF WORK PERFORMED ON A PREVIOUS VISIT. TECHNICIAN HELPED TROUBLESHOOT THERMOSTAT AND INSTRUCT HOMEOWNER. SUCCESSFUL."

"Tech was on time and very courteous."

"This was a semi annual check up on two systems that are relatively new. We paid $347 for two new filters. Ok. The technician left and the air temperature never went down upstairs. So an hour after playing with it and no luck getting the temp down, we had to call another technician out. He was here for over an hour. Now apparently the breaker box outside that the first guy messed with is broken. So that will be another $199 and cannot be fixed until tomorrow. I think it was Callebs Job to check that earlier in the day. And Im not sure I agree with having to pay the $199."

"Technician went above and beyond to satisfy all my questions and concerns"

"explains very well what he is doing"

"timely, pleasant, neat, capable"

"My tech was very thorough and took his time, even though it was nearing the end of the day. He was very professional and personable."

"Quick initial response to my problem and then follow-through to fix the complicated problem."

"Found ccr. Found problem . Vvt 10"

"Happy with quick service and technicians ability to fix the problem on this trip. Price was a little steep, but happy that it is fixed."

"Zee came out the same night I called and diagnosed problem and continued to work on it till it was fixed. I have double checked the water pan today and we are free of water"

"Stephen was fully informative and zeroed in on the problem quickly"

"Zee was quick and so competent!"

"prompt, fast, finished"

"We trust Mike to be on time, efficient and correct in what he does, and he explains any concerns he may have."

"The technician was professional and answered my questions clearly."

"Technician Stephen Kimani"

"On time. Very thorough. Very professional"

"Rick is very polite, professional as well as thorough!"

"Very Thorough, wonderful Customer Service!!"

"Prompt Efficient. Explained."

"Level of customer service, time it took to identify and resolve issue, follow ups and professionalism."

"Quick response, polite techs"

"Good professional service"

"Stephen told us along the way what he was doing and what he found for our non-functioning downstairs unit."

"He was very thorough in looking at my current ssystem and ways to improve my very poorly performing AC."

"I rated this experience a 3 as I'm not really sure if the service provided was quality. I had a very hard time understanding the technician and he seemed unsure of what he was doing. I have used your service on and off for more than 10 yrs and this is the first technician that I have ever questioned their capabilities"

"Tommy is always great"

"courteous, professional, prompt"

"Too much selling and way over priced based on other quotes to repair system"

"Responded within 24 hrs to trouble call"

"Z is a great technician. Very personable and professional!"

"Although he seemed very thorough it took 3 hours to complete the maintenance on my heating and cooling system. Then I was told that there was a small leak in the air conditioner coils even though it was minor. I asked him to check because I had major repair done a couple of years ago to correct this leakage and shouldnt be leaking again so soon. Seemed to take a lot of time to complete paper work."

"He was quick to get here and wasted no time at all at fixing the problem. Very nice and quick"

"Technician was very helpful, figured out the issue very quickly, and got it resolved very quickly"

"They were very Profesional and was there to answer any question I had."

"I was not unhappy with the technician or service, but he took a very long time for the appointment. Usually the service takes about 20 minutes, and he was there almost two hours. I appreciate the thoroughness but Im not sure why this one took so much longer than the others."

"We were experiencing a leak, and they sent the technician out the same evening, which was more than I expected! Stephen was very nice and professional. He told us what the problem was, and everything he was doing to correct it. We were very happy with him."

"On time, good job"

"The cost seemed high to us so we are getting more estimates before making our decision"

"Service person showed up right on time, knew exactly what to do, and quickly made the repairs. He was very friendly and nice, reviewed warrenty details, and explained everything."

"Dwight was great! Your scheduling office needs a lot of work!! We have been customers for 20 years. I don't know what is going on over there but the office seems very disorganized in the last year. Your technicians are always great though. We will need a new A/C system and now I am tentative about Peachtree customer service"

"In two days I had 5 Peachtree heating/ ac very professional employees take care of my air conditioning problem with the new install of a compressor and heating unit. You sent the best of the best to make this happen!"

"KC, who inspected my A/C system, was professional, friendly, and I was highly satisfied with the work he did. He made the overall time an enjoyable experience."

"They came the same day I called. They were on time, polite and professional."

"Richard checks everything to make sure things are running properly; he takes his time when cleaning the system and he looks for any problems. He also asks me questions so he can address any needs I might have."

"Thorough job and follow up."

"Technician was very knowledgeable, really polite and really discuss things in detail. Very professional"

"my serviced man Richard is excellent. I do not care for sales people to accompany him on service calls,I'm very displeased with the hard sell,I never do business with sales people who display those tactic's and this was the second time. In the past I have recommended your company,no more."

"Michele was awesome."

"The technician made me feel that I was not an important customer. He originally told me he couldn't perform a complete service on my units because he had more critical customers to get to."

"Expertise, timely and pleasant service."

"The problem was not fixed, the technician did not any paperwork letting us know what he did."

"The service provided by the tech was great. This was a PM call initiated by Peachtree Service Experts. When the tech came out he noticed that a section of the supply plenum had come off. He obtained adhesive and tape and reinstalled the supply plenum. The invoice he left double charged us for the labor and supplies to fix the plenum and we were also charged for a service call. I contacted you to discuss the bill. I believe Sean is the general Manager, and was told he would call me later in the day. He never did. I contacted your company 3 more times and Sean never returned my call. I will not pay this bill until I can discuss it with someone in charge."

"On time, efficient & double checked everything before he left."

"Service was prompt and Dwight was very professional"

"on time, answer t problem was told by service person"

"early to appt. Knowledgeable, diagnosed prob, retrieved part from warehouse, installed and fixed prob"

"The service I received from Stephen was excellent but I feel horrible about being grossly overcharged for two replacement filters. After I posted a very positive review of the service online I looked up the price of the filters. They were a third of the price I paid Service Experts. As a retired teacher watching every penny, I paid $190 for filters that cost about $60 online. I called and complained and was told we paid the same amount last year. I was horrified that I paid $260 too much. No apology or partial refund was offered. Asked to speak to a supervisor and was told it wouldnt do any good. I certainly won make the same mistake again but am now considering finding another company. Grossly overcharging people who dont know about other options is despicable."

"Good servciceman and needed part was on truck {luc}}y"

"Michel listened to the problem and immediately knew what to do. A/C was up and running in no time."

"Always prompt and courteous, and they get the job done."

"When I scheduled PM, I reminded operator of need for service tech to bring another supply of special filters, since last tech instructed me to do "they don't carry them on trucks". Well this tech did not have them. He claimed I didn't need one, but I am not so sure."

"Stephen Kimani was very professional and courteous. He gave the system a thorough exam."

"Emergency visit was arranged within a couple of hours of when I called. AC had shut down and House was unbelievably hot. GREAT SERVICE !!!!! and very much appreciated."

"Richard is always professional. He is on time or early & solves any problems quickly. Josh was thorough, concise & professional as well."

"Tech was courteous, professional and explained everything. Excellent job!"

"Price"

"Richard was very nice and walked me through my new heating and air conditioning issue. You can tell he is knowledgeable and have worked in this industry for some years and he knows a lot. It was very nice that he walked me through the thermostat and made some recommended changes so I can do the changes later if necessary."

"Service was prompt and professional as always."

"My tech was extremely professional, quick, capable, easily diagnosed my problem, had the part on his truck, told me the cost ahead of time, was able to fix it quickly and helped me test it was fixed. In addition, he was friendly and kind. Exceptional!"

"Everything went well on the new install except tech left our thermostat set on "hold" so it took us a few days to figure out why it wouldn't go any cooler??"

"Good service, just a little pricey."

"Your Tech should have told us that their was a 10 yr warranty on the condenser it being only 8 yrs why did he try to sell us a complete new system for $14851 complete incompetence it was only the circuit breaker which had gone. Your people kept us up til 11 30 am trying to make us sign up for something which is completely false. You should check the quality of the statements you are making.We have cancelled our service agreement with you forthwith"

"The technician told me the condenser had to be replaced which was a lie I had another company to look at the ac and it was a blown circuit breaker"

"On time & completely solved problem"

"He was competent and efficient"

"Dwight took care of all our issues- especially excess water outside around units!"

"My tech Rick did a great job."

"Fast and efficient"

"Communicated on everything that was done and offered suggestions on actions that I might take."

"Michel was awesome."

"Left me hanging with a failing AC. Should have contacted the head of the resident for a resolution rather than left us hanging. I have used your services or your predecessor since late 1980."

"Thorough, Professional and knowledgeable."

"Service technician is very polite professional and on time"

"We had a tech come out for annual service and a perfectly working system not has a bunch of problems."

"My technician was awesome! So knowledgeable, professional and polite. Nice compared to others in past."

"good service"

"So VERY THOROUGH & VERY PROFESSIONAL !! Very respectful of my Home! He explained everything that "WAS NEEDED"to be done and every that "WAS DONE !"

"Technician was on time, efficient, knowledgeable and polite."

"Rick is always personable, patient and understanding. We look forward to his visits as hes familiar with our environment and its always a great experience."

"The Technician did good and really knows what hes doing but he did not clean the evaporator condenser/coil of the outside unit. Other tech/company Include this on their service."

"He didnt do anything wrong"

"I was very happy that my AC was able to be repaired."

"Dwight was very professional and thorough."

"Robbie came to our house within a reasonable amount of time in order to figure out an issue with our air conditioner and, because of his expert knowledge, within a very short amount of time he was able to correct the problem."

"Mike stated that the unit was working properly its just that it is extremely hot outside and the unit is working hard to cool the inside."

"hard working, friendly, knowledgeable"

"The technicians were very polite and thorough. They checked all systems and determined that the issue was very dirty coils on the outside unit. The tech who did the summer maintenance visit did NOT clean the coils as he should have so this caused me to have to pay for a visit to have the coils cleaned."

"Dwight was not only very professional but was also very thorough. He spent a considerable time checking out our HVAC unit including cleaning and checking various elements."

"Service was NOT performed. A/C unit electrical switch on the outside was left OFF making my home 90 degrees inside."

"Tulasi was knowledgeable and helped with showing how to maintain our AC."

"He was a 1-1/2 hours late for the appointment. He did call to say he would be late. He was informative but l felt he was going through the motion; a little disinterested."

"friendly, knowledgeable, did a great job"

"I asked several times for follow up email for my service plan and have not yet to date received it. I need to update my unit and asked them to send me what I needed done on urgent level basis. Not yet received. Other than that, they were prompt and seemed to know what they were doing; very efficient."

"Mike found the issue quickly and provided me tips to prevent it from reoccuring"

"Prompt, courteous and competent"

"Tech arrived on time and was prompt and efficient in checking out my systems."

"Richard is excellent"

"Very good response time. Technician was very capable."

"Mike was on time. He was very polite and professional about doing the inspections of our equipment in our home."

"Had to ask the technician to leave before work was started. I called your office and gave the whole story to the lady there. Suggested she forward my complaint onto the GM."

"Always polite and courteous. Technician always on time and explains what hes doing."

"Long Ye did the first covered check and I decided to get new system, John and his crew did a great job"

"Really like technician. Knowledgable, polite and considerate. Only concern I have is with scheduling. Scheduled 1st time for 4 - 6. Service Experts was unable to meet my schedule. Second 2nd time for 10 -12. Called at 12:15 and said they would be late. Waiting hours for someone to show up only to be told they could not make it or would be late."

"Stay 1 1/2 hours and did a thorough job of cleaning and evaluating heat/AC units."

"Long quickly diagnosed the problem and fixed it in a way that it will not happen again."

"Isaac was on time and did his job very professionally."

"The original problem was n0t solved. This required a second service call. Mike came and solved the problem but had to wait until to get a replace part.We are waiting on him to return. Anna, in customer Service, has been most helpful."

"service man was very helpful and friendly"

"Your Customer Service Reps and Service Experts continue to provide excellent service on all fronts - from scheduling appointments to servicing my HVAC. You deserve a high rating thanks to their good work."

"Technician was fine but the office did not Note that I wanted to move prepaid service from home to this property and I was charged again."

"on time. did job well"

"Came late at night since my air went out, very patient, found the issue quickly."

"Service personal was responsible, telling me early that morning that he would be later in the appointment and gave me an accurate estimate. He was polite, nice, efficient."

"The Expert was helpful and answered all my questions. A pleasure for me."

"I can't remember the technicians name but he is amazing."

"Great tech service"

"Expert! Helpful! Best Ever!!! Thank YOU!!!"

"POLITE COURTEOUS FRIENDLY WELL INFORMED AND EXPLAINED EVERYTHING VERY WELL"

"Was more interested in selling a 5 year deal than addressing my concerns"

"On time. Did his job. Was pleasant and efficient."

"Michel was friendly and clearly explained exactly what he would be doing while in my home. My daughter arrived from school while he was there, and he was quick to greet her and even offered to explain how the HVAC worked! It was such a nice, personal touch."

"Fast & professional service on the same night that I called. Technician was able to diagnosis and fix the problem."

"The technician is excellent"

"After 25 years, since you were known as Air Tronics, I remain completely satisfied."

"Very friendly and professional"

"As always the service and the technicians are excellent. They are very respectful of me and my home. They are very knowlegable and explain the condition of my system."