Peachtree Service Experts Reviews

"They seemed knowledgeable but only offered us 2 very expensive solutions to our air conditioning replacement needs. We found a better one. Their service during the past year was good and that is what I'm rating the following questions on. It was just their solution was not good and they should have offered us the one we had to find another company to get."

"I really like Loveday attention to detail"

"Excellent service by highly qualified people."

"Overall, the team seems to be friendly and answer most of my questions or show me what they are doing and expainning along the way. The main problem is I have had a few times where they tech couldn't make the 2hr window and had to reschedule which isn't always easy for me."

"Honest and professional service."

"So far, all the technicians been on time, polite and know what they are doing"

"I have always received good help nd advice."

"have been a customer for over 20 years. Never had a problem you could not fix. All recommendations have been successful."

"I always receive good service from the techs who service my heat pump."

"I have been a customer of PSE for several decades and at two homes."

"These two technicians were superb: very thoughtful and careful, diagnosing a difficult problem that took some effort, reflection and patience."

"professional trustworthy and efficient"

"There has been a huge lack of communication between myself and the company. My installers were AMAZING. They came and did a great job and were very professional. Upon leaving, I was told out duct work needed to be re-done as it is not correct. Twice now we have been told that. When I reach out to the company to have this error fixed, crickets. I never hear back."

"Tech incorrectly sealed my filter housing leaving the fan unit open. I have photos."

"Responsive, knowledgeable technicians who can REALLY fix AC."

"Failure to keep ontime appointments or return calls"

"Good communication and service."

"good overall experience with Peachtree Service Experts at two homes for over 25 years"

"Courteous efficient and knowledgeable"

"Stephen and Nicholas were great! They took their time to make sure all items were checked (i.e. AC unit, thermostat, water pump, etc). Now that's service!"

"Loveday answered all my questions, was kind and respectful of property. Was able to get an appointment quickly. Price was unmatched."

"Have been a satisfied customer for almost 30years and have recommended your company many times."

"Techs are always super kind and helpful"

"My issue is still not resolved 5 days later. The sales staff is only focused on pushing people into the Advantage Plan but the service isnt there to back it up."

"Arrived late and did not solve the problem. The dehumidifier is blowing air and the drain line and drain pump are fine. The filter has been replaced. The house is still very humid and the dehumidifier does not seem to be removing moisture."

"PT has always provided fast and efficient service. Phong tried very hard to see what could be a problem with the guest bathroom duct, which provided very little cool air, which i recently noticed. Drywall would be needed to access area."

"The technician is a professional and does an excellent job"

"The tech named Joe was excellent . Best weve ever had from Peachtree."

"Im a realtor and very happy with their service. Zee did a great job."

"Weve had Ptree for decades and have always been pleased"

"Very professional"

"Because Zeeshan was excellent. He was thorough and finished the work to our complete satisfaction."

"Great Technitions."

"the technicians came in and digosed the problem and fixed it."

"One technician(DD) was great. Tee other one (IP) not so much. Was talking on phone while working - market, stocks, etc. Very pushy on the services."

"The phone service didn't answer phone in middle of night but was advertised as 24/7. They did call back in am and were very responsive/kind. The team arrived at the predetermined time. They were kind. The price was less than desirable and seemed to be more driven towards lease instead of purchasing based on the sales technique. Because the prices are so high at this time, it didn't seem to be the type of company I was looking for."

"some technicians are not so good. The one I had recently was much better"

"They came to my house within a couple of hours my request"

"I have been a customer for over 20 years and am always pleased with the service."

"I would recommend them to everyone if all of your technicians are as good, thorough, helpful and professional as KC, David Daniels and Tulsi. I know Tulsi is no longer with the company. KC and David Daniels did a superb job and were very courteous."

"Technician did excellent job representing the company"

"Luis was so concerned with my issues he called that next morning to make sure to make sure everything was working properly"

"Peachtree Service Experts are reliable."

"The service person was professional and courteous"

"Jason did great."

"We recently did recommend PCA to someone."

"Responsive and capable"

"If this is for the Saturday 7/23/22 appointment - no one showed or called. I called three times and was told they would contact the person who was supposed to come and that did nothing."

"Money"

"SERVICE WAS PRESENTED CLEARLY AND COMPLETED AS PROMISE"

"I actually thought that the price was too high. 311 dollars for a capacitor replacement with no service charge for coming out. I was floored."

"You were able to provide a service professional the same day that I called, and he (Phuong) was very professional and competent."

"Technicians answered all my questions and were very polite and respectful of property."

"I have been with you guys for 13+ years. Very satisfied. Great service."

"KC fixed our problem."

"They were professional, competent, friendly, and efficient: couldn't ask for more!"

"Because very likely to recommend people"

"Wali and Birdd are excellent. The service I got was very good."

"Technician was very professional, friendly, and proficient."

"The technician first told me that I had a leak in the evaporator coil and told me it would take 3 week to get one on order. He told me it had several points where he detected a leak. He also told me there was a possibility the compressor was defective but he has to add freon in order to check it out. He told me the system was completely empty but need about 2lbs in order to check the compressor. I figured I should get the entire system checked since I am waiting 3 weeks for the coil and didn't want to wait additional time if the compressor was also defective. I was told it was highly likely to be defective since the system didn't have an Freon in it as it had all leaked out and the compressor would try to fire and likely damage due to no freon. After adding the 2lbs of freon he said everything was working properly and I wouldn't need a new evaporator coil or compressor. I couldn't understand why he would say I don't need one if there is a leak. I also couldn't understand if all the freon had leaked out why it would work on just 2lbs when he told me it takes about 10lbs that would have to be put in upon the install of the new coil. Maybe he was just trying to sell me a new system since the other one is under warranty. I am totally perplexed please consult with your technician to provide and explanation of this process. He also gave me an estimation of the amount of freon that would be necessary to charge the 2nd system based on the readings on the gauges but the amount came out significantly higher after I agreed to have Freon put in the system. I Know the receipt states that the system was low on freon but please check with representative that came out with him in regards to need to replace the coils."

"Requested an estimate for replacement lotions for our H&A stem, addition of a mini-split ductless system, and possibly a humidifier. Service audit attempted to provide a summary and information over the phone vs a written or electronic copy of a formal proposal or estimate. How difficult it is in 2022 to obtain electronic or written proposals for such?"

"Same day service and fixed the problem quickly."

"Techs are always on time, very friendly and interested in solving the problem. They explain things clearly so I know what is happening and they always clean up after themselves."

"Great service! They were incredibly helpful, informative, and great with my dog!"

"No one showed up, and no one called me"

"Mr. Steven He is a wonderful technician very helpful easy to talk to very respectful did a fantastic job"

"I have used Ptree Service many years , about 40 yrs. no need changing ."

"Reliability and interest in customer service."

"Good service and technicians were very professional!"

"I was told Peachtree has over $2 million in equipment inventory available to address timely replacement needs. But I ended up just purchasing my new dual HVAC systems from a competitor, after receiving several competitive proposals which were all more affordable, comparably functional, and included full 10 year parts & labor warranties. Frankly, with the best trained service reps and the biggest local equipment inventory, it was Peachtrees account to lose. Maybe at $20k Im not in your presumed $40k target sales process sweet spot, but is there really a good reason why the current sales rep didnt access my account profile information from prior sales visits before contacting me? Thanks for listening."

"Joe.was on time and efficientvery professional!"

"professional and responsive servie"

"Also prompt and friendly service"

"Estimate appointment yesterday at ~0940-1040. Service advisor stated we should hear back with the proposal in a shirt time. It is now 24 hrs later and still no proposal/estimate."

"Your people are professional. You respond quickly and are easy to do business with. When you say it is fixed it is."

"Overpriced. A 42.00 dollar part cost me 300.00 dollars to have installed. Tech wanted to add 3-5 lbs of freon, it did not need that much. Tech wanted to come back and discuss getting a new system. He was pushy and condescending to Sheila."

"The tech did a great job!"

"Professionalism, courtesy, and efficiency are always key! Thank you"

"Genuine interest in solving problems."

"I had an issue with scheduling this time that I didn't feel was handled professionally. I also think it is awkward that you coach your technicians to upsell me on things that aren't necessary. Lastly, I have repeatedly asked for estimates on a replacement system, but they weren't emailed to me as promised."

"Phong was very professional and was able to solve the issue very quickly."

"Professional installation."

"They were prompt and thorough"

"Techs very knowledgeable and I trust them."

"The inspection and maintenance was great but when the installation was done the workers did not put the floor insulation back properly and the insulation has fallen down in those areas where they removed it to add new registers, vents."

"The service technician Luis was great!"

"Although I have used Peachtree Service Experts for years for my maintenance contract, I received quotes for new equipment ranging from $15K to $20K and was advised that the new equipment was needed. Another service company came to give an estimate a couple of days later and advised that a new setup was not absolutely necessary at this time, but a new condensation pump was. The repair was completed at a cost of $325 and I have air again. Big difference. The technician did an excellent job of explaining the various replacement options and answering my questions and was totally personable, but I was going to have difficulty coming up with the funds for a full replacement. My past experience still stands, and I appreciated the quick service."

"Communication was the problem of the tech is not going to make the time frame customer service should reach just to let you know that the tech is running behind."

"I will reserve judgment until they bring the coolant I requested."

"Very prompt, punctual, knowledgeable and professional!"

"I was charged $100 for the initial visit and was then told the work could not be started for 2 months. I feel that this is unethical - had I known the work would be so delayed I would not have bothered scheduling the visit."

"I have been using Peachtree for many years. They are very dependable."

"always prompt and efficient"

"No one showed up or even called"

"A.C. is only 3 year old and needed a new converter. Lennox covered the part, but I had to pay a $245 labor bill."

"Q and Mr. Loveday were very professional and friendly"

"They were two hours late for appointment/ the appointment was for between 10am to 12pm it was after 2pm before they arrived."

"Tulasi was very professional and a real nice person. Very concerned on getting the issue fixed. You guys made our heat problem go away."

"Service has always been very good. Plus very dependable."

"Great service but new system price is high."

"Fast, honest, trustworthy, and nice to my dog"

"Always impressed with your professionalism."

"Your Technician Tulasi Friendly Professional Honest & Knowledgeable!! Much Appreciated & Represents your Company WELL!!"

"The service was explained fully. All questions were answered. The presentation was professional. The installation was prompt. All communication was highly effective."

"I was amazed that the technician wanted to charge me $350.00 to change the capacitor. I realize that it was Sunday holiday weekend, but to charge $350.00 for a $49.00 capacitor was a scam. I order the part on Amazon and will never use you again."

"I have always been treated great by everyone I have come in contact with. Quality service and thanks to the Advantage program, high quality HVAC & water heater equipment."

"Good quick service."

"Phong did a GREAT job determining the problem with our AC system. He was very knowledgeable and helpful!"

"Been using Peachtree for many years. Always been highly satisfied with service."

"Service is provided as soon as they can. We thought we had a serious problem with the AC, and although they couldn't get here that day, it was ok to wait 2 days or so."

"Peachtree Service Experts Technicians are courteous, knowledgeable and efficient that performs a thorough detailed inspection. I have had an ongoing yearly inspection (HVAC) for years to-date and thus far, pleased, and would recommend PSE to family, friends and neighbors."

"Attentive techs and courteous service"

"Easy to make appointment, the technician was knowledgeable, did the job correctly."

"Quality service. Technician always knows how to do his job."

"Technician mislead us to put pressure on us for buying new equipment. Giving us incomplete and incorrect information on the real status of our units. Deciding by himself and with out authorization from us to turn down the breakers, leaving the whole house on a day that was above 100 degrees with NO AC. His conduct was, unethical and even coercive to rush and force us to sign for buying a new AC equipment."

"Many years with the company always satisfied with service"

"I am satisfied with the service but I am reluctant to make recommendations for any type services to others."

"history with you has been good"

"Great preventive services for single individuals."

"We were very impressed with Abdul (Wali). He is very friendly, knowledgeable and customer service oriented. He installed a UV light system on our upstairs unit to help control mold, etc. He took photos to show how it was installed and explained how it worked. He found that part of our duct above the unit was completely open and he taped it back up to avoid air loss. He is very thorough."

"Luis did a very good job."

"Although disappointed to discover Michel had left, Luis seemed poised to carry on the excellent service."

"Service has always been exceptional. Technicians are always polite and helpful."

"Justin went over all the information I needed to purchase a furnace,and air conditioner. He also answered my questions."

"All work was done very professionally. Chad did a great job of explaining the problem, what our options were, and what was involved in getting it fixed. The only negative is the communication between dispatch and technician. If there is a change in when the tech is coming, that just needs to be communicated to the customer. It was not that I had a problem giving way to an emergency situation, but I just needed to be informed of the change - I should not have to call anyone to find out what the schedule is."

"The service tech, Wali, went more than the extra mile to make sure we had service. Came out the day we called. Very polite, knowledgeable, and professional. I am rather demanding when it comes to service work and I would recommend him 100 % of the time. Great job."

"Great Customer Service"

"Fantastic experience"

"Great service"

"Very satisfied."

"The diagnostic report was great. However, part of the problem is that the system may be blocked and need additional service."

"Generally, a reliable company."

"Paul did an outstanding job with both service calls. He was polite and professional and knows his stuff! He educated me on the problems with our system and the potential causes of the leaks in our system."

"Service is friendly, on time and affordable."

"Experts serving!"

"The professional Technician, Loveday, is always courteous."

"The tech was great."

"I received a quick diagnostic and repair on my HVAC."

"The technician was friendly, arrived on time, and provided valuable tips to get the most out of my AC system."

"I've worked with PSE for over 15 years, they've always treated me straight and done great work"

"Because he or she may want his or her problems taking care of"

"all went well."

"We have a maintenance contract that guarantees immediate service when needed. It took SIX days to receive an appointment. When we indicated there is a maintenance contract we were told it didn't matter. The temperature in the home at the time was 97 degrees."

"Very professional. Service is great."

"The service plan really pays off. When you need them the most PSE shows up at your door asap to get your home comfortable again"

"The service rendered was fast & efficient"

"Service tech charged me $100 cash when there was no charge for the service they didnt perform a service and took advantage."

"Technician did a good job and was very courteous and professional. I would have rated a 10 if you still had the option of the annual service plan that I had for many years."

"Great service!"

"Prompt Professional service"

"From the sales person, to the two technicians who were very personable, i was very impressed!!!"

"Informative and comprehensive"

"always excellent service"

"Great response time, great service, and affordable pricing."

"Its great and tech was thorough"

"They originally told me there was no availability for two weeks but the technician was able to fit me in the same day after all."

"Fast, reliable, and consistent service"

"On time, very polite and friendly tech and did a through job in finding and fixing the issue"

"Waited for 4 hours and no one ever called or showed. Even though I called, and customer service rep said that tech would call me when they're approximately 15 mins away. No call. No show."

"I was the victim of predatory sales. I called for a repair and a sales rep answered the call. I doubt my system's problem was even diagnosed. Then - I was sold a system with features and capability I specifically asked not to have - and other features I requested were not delivered. Horrible. I haven't decided yet how to deal with this complaint. Perhaps Peachtree Service can suggest a remedy."

"response to call and tech was very good"

"Because it was easy to get the appointment and the technician was so professional and punctual.......That was a great experience."

"Our initial technician named David was late , condescending, and rude toward my wife. Our circuit breaker tripped every 30 min and He advised us to continually turn on our circuit breaker back on every time it tripped off to solve our issue. (HUGE FIRE HAZARD) He never check the ac unit or that there was proper voltage leading to circuit breaker. He never checked the coils or air filter because the following technician immediately saw that we needed a deep clean and a new circuit breaker. On minor notes David was an hour late (busy day I get it ) but was rushing to leave our home and knocked over a bottle of antifreeze in our basement which drained 1 gal of polar solvent on our floors."

"This was my first appointment with Luis Mateo as my technician. He was prompt, courteous and knowledgeable. He did a wonderful job for my summer maintenance visit."

"Service has been mostly good. This particular technician was well spoken, though; I have had some in the past who were difficult to understand verbally."

"Service technician was very helpful"

"Service was delivered in a timely and professional manner."

"Everybody was very timely. The technician did a great job."

"Because if you a customer and your tech check your uniton regular basic.Ibelieve you sure be told about ports are wearing down before broken.."

"The tech spoke in circles about the problem offered to replace 3 existing parts ( over$700) and when I sai so its will help the cooling situation??? He said it could but his only even possible solution was replace the whole unit. When I asked then why would I spend $700 when its not going to remedy anything he just kept repeating replace the unit is the only thing to do. Complete waste of $65"

"JUST WISH TECHNICIAN WOULD CALL IF THEY ARE GOING TO MISS THE WINDOW THEY WERE PROMISED IN."

"The service representative was on time and completed the inspection quickly."

"Service was excellent"

"b because your staff is the most polite intelligent and happy that has ever serviced my condo. They are also very very good at her job and do a Super job in a big hurry."

"Charging me $82 to tell me what I already know is simply gouging me and then quoting me on 4 systems ranging from $13k to $21k for a basement unit only!!!?"

"Great technicians and great service. Overall, I have been pleased with your company and employees."

"He knows his job.he did everything righ. But he looks more interesting to convince to by a new system."

"It took almost a month to fix the problem on a brand new unit. Only after I called and asked for an expert (sarcastically) did somebody call and try to get to the cause of the problem."

"Because of Michel, the tech. He is the best."

"Service is prompt and thorough."

"Reliable and quick"

"consistently professional service"

"Very fast response time and knowledgeable technicians"

"Reliable service."

"Response was immediate"

"A Salesman came with the Tech as a tag team. I only expected the tech to perform my summer tune up special. Instead, there was high pressure tactics for me to join the expensive monthly membership (that I declined). I don't believe that he carefully examined or performed a normal tune up. My unit was working properly before the tune up. I was also told that if my unit stopped working within 30 days that they would refund me the tune up fee. It stopped working 3 weeks afterwards. Called. Wanted an additional $100 service trip or I could join the membership. I called the scheduler number...he was aggressive in disputing what I was saying (although I have everything in writing). I am currently getting over covid and don't have the energy to go back and forth. Very disappointed because I used this same company previously with no sales tactics and got a working unit. MONEY is more important to them than properly servicing my unit."

"They were both very organized and on time!!"

"Prompt service"

"Very professional, courteous, helpful, respectful of my property and of me."

"Many years of good service"

"My parents were long time customers. And I going to live here."

"Michel is an AWESOME service provider!"

"Our technician was knowledgeable, professional and friendly."

"This was the most pathetic excuse for customer service I've ever experienced. The technician, Tulasi, was here on Friday to review 2 issues raised by an inspection tied to the sale of my house. He saw no problems but wanted to talk to his supervisor and ask him to write the report. HE PROMISED TO CALL ME ON MONDAY. After 3 phone calls that I made on Monday and 2 on Tuesday, I have still not heard from anyone. Your call center people are helpless. Then I have to wait for her boss to return from lunch to be able to speak with someone with responsibility. For a customer with 30+ years with you and a contract that is supposed to make me a preferred customer, this treatment is appalling. When someone in any job in any industry tells me that they will call me on a specific day, I expect that to happen. Even if the response is "I'm still working on it.""

"I indicated I would not wish to finance a new AC system. Ignoring this indication, the person proceeded to tell me he would need my SS# in order to generate an estimate. When I refused, he got up and left my house with barely a word. In my opinion, that is sketchy behavior, and cemented my view that there is NOTHING I would have your company do for me. In addition-I arranged an appointment the previous day, and when the appointment time came and went, I called after 2 hours. The reached the person, who then claimed he had never been told the appointment had been scheduled. Bizarre and kind of annoying. Doesn't give me a reach sense of confidence in your company, to be honest."

"Very responsive, talked to a real person, and service personal showed up on or before on time."

"my service person was wonderful; see Facebook review"

"Our electrical panel had been moved and technician was aware. technician said there was no electricity getting to compressor when it was just a switch in electrical panel that was not labeled properly. Even when the switch was turned on apparently technician wasn't able to tell that electricity had been restored to the unit. Had to pay for appointment and was given wrong answers and no repairs."

"Very Professional, friendly and thorough"

"I had to call for the maintenance service I am paying for every month"

"Professional, friendly technicians and accompanying staff member. Service was prompt; someone was out here only a couple of hours after I called."

"The service technicians Tommy and Birdd, were very knowledgeable and helpful during my service experience as well as arriving earlier than expected."

"The worst service I ever had with you guys.Never send that service Tech and sale pitch to my home again."

"Quick appointment setting, friendly and punctual servicemen who explained things well. I gave an NA score to the pricing because I haven't really looked into that yet."

"Good service"

"Phong was professional, friendly, arrived on time and did a great job."

"We were promised that a technician would be at our home between 1-3 pm on Fri., June 3. No one showed up. We called Peachtree to see why nobody showed up. They said that they would dispatch someone else. Then we started getting the runaround. Told them to just forget it."

"The technicians were great. But they were not dispatched within the promised (and even the revised) time interval."

"Professional service and punctual"

"The Peachtree Service Experts went above and beyond to make our experience good. They were very kind and answered all of our questions. They were very knowledgeable and efficient, yet throughout with the installation which was all done correctly."

"Expensive. Didn't like that a sales rep was present for a tune-up. Sending a sales rep for a maintenance appt makes me question the goal and integrity of the maintenance appt. Tech and sales rep were nice but I don't like the lease option or it constantly being pushed after I said no."

"Prompt service. Steven is outstanding."

"I like the techs. I don't like the salesmen."

"Technician was extremely professional, knowledgeable, and very conscientious about cleanliness and very respectful of our home."

"Always very efficient & timely service!"

"did not follow up on solving problem"

"Promised someone would get back with us regarding zoning (thermostat upstairs). When we purchased unit we were told sufficient to heat and cool house. Heating OK, AC cool downstairs but not upstairs where bedrooms are."

"Good service"

"Stephen Kimani!"

"Paul (Technician) did a super job. My A/C compressor had died. Additionally, the outside fan had rusted to its stem, making it difficult to complete the replacement/repair. He was very thorough in troubleshooting, plus checking the rest of the system; polite/professional; explains what needs to be done; answered all questions, etc. Never expressed any frustration, in hot weather/rain while repairing it all. Many Thanks!!!"

"They were efficient."

"They provide good service quickly for both of my HVAC units."

"very good always on time fix problems taking there time not to miss anything,always have a smile curtious."

"Although he did not put individual checkmarks by the majority of the items in his report to indicate his findings, the technician seemed competent and friendly. He did hose out the AC compressor unit, which we do not recall your other technicians doing. However, the exorbitant price charged by Peachtree as a company for 410A freon replacement makes us want to look elsewhere in the future for service, even after all these years of being good paying Peachtree customers. We are wondering why any leak problem on our only 6-year-old system was not noticed sooner, and why we would replace the expensive freon without the technician suggesting that we have the near-empty unit inspected for leaks first? Are we going to have to replace it all over again on his next visit? These are matters of great concern to us."

"I would say whom I use"

"i have been pleased with regular service and maintenance."

"On time and quietly professional"

"Your technicians are not knowledgable, and will no do the work. The first one woudl not crawl underneath the house becasue it was raining. There was no water undrer the house. The next guy complained htat visted us this we claimed he was claustrophobic and would not enter. Your company never called during the time to change our filter. When they did come out they did not want to crawl under house. YOu service is horrible."

"I have been a customer of Peachtree Service Experts for many years and have, overall, been satisfied with the service"

"Everyone at your company has been knowledgeable."

"Great service. Professional staff"

"I thought I was charged a lot considering I had to call them in 2 times in 1 week. Also it is very difficult to understand your foreign technicians, as they do not speak good English."

"The Serviceman was very knowledgeable in disgusting and performing his job."

"Courteous and knowledgeable technicians, easy scheduling, good options for replacing units when needed, customer service and technician kept me informed regarding why they were running late and this helped me schedule my time."

"overall experience"

"great service. easy to work with"

"Excellent service"

"Seemed interested in upselling services and air filtration equipment."