Peachtree Service Experts Reviews

"As usual, there was some initial confusion, as the tech came to my house to do an Advantage Plan service. I do not have an Advantage Plan."

"The service address is a rental property and both Peachtree Services and the technician did not advise in advance that there would be a charge above the pre-paid services for a filter. The technician called my partner who was working and wanted a credit card number. My partner is an attorney and will not give a credit card number to anyone over the phone. The charge for the filter was $104.00 for the same filter that is used on my house in Snellville for which my service provider charges $40.00. Further, my partner tried to pay the invoice for the filter on line and the invoice does not include an account number. My partner called your office this morning to get the account number and was told by the woman who answered the call that she had to have her supervisor call my partner back in order to get the account number that she could not provide the information over the phone. We are being honest and your company does not make it easy."

"Both servicemen were courteous and accommodating.. lead serviceman readily completed full description of service and his evaluation of system at my request as I wished to provide that reassurance to buyer of property."

"On time and service was excellent."

"KC is an excellent technician, friendly and professional."

"Had the office call me when our appointment window might not make the visit on time. He then made the appointment within our planned window, went about his checks of my air conditioner system quietly and professionally."

"I was very happy with the service of the new tech I had, Michel, but I was not happy that you didn't notify me in advance that he'd had a problem on a previous call and was going to miss the service window by quite a bit. I had to call and find that out when the 2-4:00 window had come and gone."

"Stephen was very courteous and answered all my questions. I would like him to be my technician on future service visits."

"Michel. Hes the only technician I want servicing the units at my house. He professional, thorough, educational, and well groomed. Dont bother sending any one else. I totally trust his work ethic."

"efficient, quickly accomplished job."

"Michel is professional, competent, knowledgeable, comprehensive and customer oriented."

"Very professional, answered all my questions regarding the air purification system being offered."

"Very nice young man, told me what he was doing."

"Love the customer service did service everything and told me what he was doing"

"The person who provided our service was polite and diligent, working especially hard on cleaning up our air conditioning unit."

"We now have a A/C unit that needs a lot of work and money because you did not do your work. We also have and had a water heater that is totally useless. Takes 2-3 minutes before it gets just a little warm. Horrible service!!!!! GM did not seem to give a crap! Ask him if his water heater takes 3 minutes before it gets just a little warm. My mother is 83 years old and she likes taking a nice hot shower. Not with you hot water heater. It should be caller cold water chiller. Thank you for the very bad service and BS for the 50th time."

"He explained me everything about the summer how to keel the house comfortable. He also washed my Air conditioner unit outside"

"Corey was professional and friendly"

"It sucked"

"Courteous and professional, and did a through inspection"

"Courteous, prompt, and knowledgeable"

"Timely response and good communication"

"It's been a month, and the problem is not resolved."

"After several attempts to finally get this service scheduled he was o time and did fine"

"They got here early, and fixed the problem. I believe the older gentlemans name was TOMMY. He had a trainee with him; I cannot remember his name."

"Always polite and efficient"

"Because I have used your company for MANY yeares and have always been pleased with the service!"

"Zee was great and informative, but the lost points was do to arriving 2 hours after the end of the original window. I got called 1.5 hours into the window saying he would be a little late because of a mandatory meeting he needed to attend. I called an hour after the end of the original window as he hadn't shown up yet and told he was 15 minutes out. An hour later I called again and was told Zee was minutes away, and time he arrive shortly afterward.."

"Quick and efficient visit"

"My appointment was between 10 to 12 but came at 1:50 this has happened about 4 to 5 times in the past"

"This service was rescheduled multiple times. The techs were late. In the end they still did not correct the problem. I've used Peachtree for years and honestly never had this experience."

"Issac takes the time to explain each step in my service. Since my husband died last March I have had to assume a lot of things Robert always took care of. Issac explains all thins to myself and daughters so we are aware of what to look out for,"

"Tech was courteous, knowledgeable, and explained everything he did and that needed doing."

"He was prompt, pleasant and did a good job."

"He was quick and efficient."

"he was knowledgeable and friendly but was also efficient at checking the furnace and air conditioner"

"Tech arrived on time and was very efficient"

"The technician new exactly what he was there to do and he did everything right."

"On time. Explained everything. Advised on the status of my system."

"Your Tech was on time.............he did his job.............and represented your co. in a very professional manner."

"Very professional yet personable."

"Great"

"Thomas answered any questions I had - explained everything he did."

"Anytime I have a 4-6 appointment they are always late"

"Installation team worked in the rain to get the installation done in time. Very knowledgeable."

"The installers were super courteous, very clean, and did a beautiful job"

"Very helpful and knowledgeable"

"Stephen was early, friendly, on task and finished in a timely fashion!"

"Technician was knowledgeable and friendly. Determined we needed to address mildew and very effectively sold and installed unit."

"Excellent Service!!"

"Prompt, very polite, kept me informed, timely completion of all checks/maintenance."

"Jason did a great job when he got here. He was quick and efficient. The only reason I didn't check 10 is because the service was scheduled between 12 - 2. He got here at 3:45 and left at 4:30 making me latte for a 4:15 commitment."

"Long is awesome! He is always very professional, and we request him every time!! I never feel like he's trying to sell me something I don't need. It's a pleasure to work with, he is definitely is a true asset to your company."

"prompt service"

"He was professional"

"other than being several hours late for the appointment, the gentleman was very courteous and efficient."

"Michael is very thorough and professional in his work. He has been my technician several times and I always have felt confident in his results. He always explains what he has done so that I understand."

"Michelle, my tech, is outstanding. On time, pleasure to have him here."

"Technician notified us that he would arrive ahead of schedule, resolved the issue and didn't try to sell us anything else."

"Upon arrival went right to work on the furnace and observed Covid protocols."

"Quick and thorough"

"Able to arrange an emergency visit on a Sunday."

"Tech was great"

"really trust this gentlemen very good takes more time then needed checks everything 2 times calls someone up to help him fix"

"Michel provided excellent all around service"

"Really good all around service and experience."

"Arrived early, respectful of property, efficient"

"Communication. When we made our appointment, it was confirmed by email and phone call. We knew that we had confirmed for 10-12pm on the 22nd of March.. The day came and the time went without any contact from Peachtree. I called to get information about service. Bob said he saw that we had an appointment, Duh. He said he would contact dispatch and someone would be in contact with us., That did not happen. At 1:50 the serviceman just showed up at our door. We nderstand delay, but seriouly no commnicaion. I have never had this type of experience with Peactree and we have been a customer for years. Disappointing and I have been on to refer you all."

"Part of service is setting up appt with who you say youre going to. I requested Robert 3 times you set up appt with him but failed to tell me he was out. First time you called to reschedule. I expected Robert this time when Dewayne arrived. If there is a problem scheduling the one I usually see it would be considerate to let the customer know Dewayne service was ok but the service from the scheduler was subpar"

"Polite answer my questions satisfying."

"Technician did not have complete notes from visit by Peachtree the day before."

"Good job. Knowledgeable."

"Our service tech Michel is thorough, knowlegeable, considerate, and a pleasure to have in our home. The telephone representative was also courteous and helpful."

"on time, explained what he was doing, polite and professional"

"Didn't arrive on time two hours late, there was a follow up which went fine the he said there needed to be repairs and another part needed to be replaced not instructions on how to do it, didn't hear anything I made two more follow j calls for him to get in touch , he didn't. I made a third and asked for a supervisor to call me, he has not called me yet. very unhappy"

"They did what had to be done and did it quickly and effecently"

"on time very knowledgeable, professional and polite"

"Took multiple visits, no communication between dispatch and techs, knowledge level of first tech seemed inadequate, had to get manager involved, cost me 2 visit fees."

"After being with you for over 20years we had a problem caused by your technician and after 3 telephone calls we were totally ignored."

"Very thorough service"

"Good service"

"Cory tookntime to explain options dor why we have an ordor"

"The technician found an electrical problem with the house wiring that could have caused serious problems. He persisted until he found the cause and came back the next day with a supervisor and they fixed it. he was very conscientious and kept me informed about what he was doing."

"The men were professional and friendly"

"Great job and answered all my questions"

"Very pleasant, professional, helpful"

"Thomas and Abougle were very efficient and professional in their contact"

"Isaac was very patient in explaining the issue in light of my confusion. I finally did "get it.""

"Good Service"

"10 implies perfect -- none of us are perfect."

"Courteous, professional, thorough."

"Great service and great customer service also. My wife and I appreciate that."

"Continued good experiences"

"He showed up when he said he would, and he was thorough in explaining the procedures for duct cleaning work."

"The two technicians were very professional and pleasant and worked efficiently. We hardly knew they were here. They were very impressive."

"as always, on time, polite, professional, knowledgeable"

"Very professional and thorough"

"We are long time clients of Peachtree....always pleased with the technicians and service"

"I had teo appointments, the initial one was a 2 hr late arrival and the second also another late issue and had to cancel because it was going to be after 8pm by the time the technician said he would be finished. I decided to cancel the whole purchase."

"Satisfied with the inspection."

"The service technician John and Flynn were very professional, friendly and courteous."

"He was very professional and knowledgeable!"

"prompt, on time, did a good job, very nice manner"

"Not repaired."

"Excellent work, friendly service."

"Easy scheduling. Service man arrived on time. He was very polite and did good work."

"The 10 rating is totally due to KC Roshan. He is THE BEST on your team as far as I am concerned. He is honest, knowledgeable, on time, cheerful, ....I could go on and on. In short YOU are fortunate to have him on your staff. I have no idea what he gets paid, but I can assure you, it is not enough!! He deserves a raise!!! He represents Peachtree Service Experts in a professional manner that should make you proud."

"The technician came and did the needed maintenance and let me know that the system was working fine."

"He was very courteous, thorough and informative. Very respectful of my property and on time."

"The serviceman was prompt and told me what he was going to do. Then he did the job."

"very informative and professional"

"Same day servicing. Technician also promptly returned to the house when a subsequent issue arose shortly after the service call. Technician was very knowledgable, helpful and courteous."

"Isaiah explains thing I a way they are understandable and he is personable."

"Timely. Professional. Neat. Good response to questions"

"Excellent service and service representative ."

"He was friendly, quick and efficient."

"He left the air conditioning setting on. It was a chilly day!"

"Amber made a clear presentation of my options, and Carlos was very efficient in installation process. Also, he was very courteous and also clearly answered my questions."

"Great job and done quickly"

"Prompt arrival, very friendly, knowledgeable, took the time to answer my questions"

"This tech pointed out that my filter had NOT been plugged in by the previous Peachtree Service tech that came out last year. Please pull up my last maintenance record and make a note of this."

"He indicated what he was doing and took extra effort to clean and/or keep clean both the furnaces and a/c units."

"The Technician was very polite and knowledgeable"

"They were professional, called to confirm my time, the technician was on time, polite and respectful. He went above and beyond."

"prompt service, very knowledgeable and professional"

"Excellent customer service"

"Good service"

"The technician performed the tune up and discarded the old air filter in my crawlspace. I thought he would have at least handed it to me, I would have had no problem throwing it out for him."

"Know what he was doing, very pleasant and efficient. A credit to your organization ."

"They send reminders, arrive on time, and do a complete job. They then give me all the information about the HVAC system and what they did."

"TULASI IS THE BEST!"

"Courteous, knowledgeable, clean"

"Prompt and efficient"

"The tech was here on time and was communicative about what needed to be done."

"Very personable & professional. Explained what he was doing, and the results and what they meant."

"Service tech was very nice, thorough, communicative."

"Very good as always"

"Tulasi was very professional and informative especially when asked about your duct cleaning servise"

"Long always does a great job"

"Technician was friendly, attentive and responded to my questions about my thermostat. Tho he was not able to set the time to the right hour. Will address that again on the next visit."

"Corey was very professional, friendly and helpful, going over again how to set our new thermostat, etc. An outstanding representative for your company!"

"Your tech answered a couple of questions, and seemed to do a thorough job of inspecting our system. He was neat and courteous and friendly."

"Excellent Service"

"The technician was friendly, throrough and did everything we asked."

"Competent and polite"

"Robbie took the time to make sure what was actually causing the problem before fixing issue. Very professional. He cares."

"KC always does a great job and answers all our questions."

"Technician very professional, very careful."

"Personal service with simple advice for keeping my system running smoothly."

"They came and installed quickly and showed me all installations and made sure I was satisfied before they left."

"He finished his inspection in a timely manner and before he left he went over every thing he did."

"very prompt and professional, as always"

"Robbie needs to be more polite answering my questions."

"He was awesome. He was very efficient and kind while he was doing the inspection."

"Prompt professional"

"Very well mannered"

"the technician arrived on time, was professional, and customer-friendly"

"Isaiah is very thorough with his inspection, he took his time in explaining his concern with his findings. Very respectful and professional."

"Both men were professional, helpful, and explained everything very well."

"Polite, respectful, on time and kept me informed."

"Because the service was handled in an efficient and professional manner"

"As always he did a great through job checking both units we have with you. Just and FYI, I requested Richard he has been our tech for some time and I thought who was coming!"

"We were constantly harrassed by "upsale" messages during this routine inspection and maintenance visit. If we are to endure this every time from now on, we will find a new company."

"Sales Rep on time and thorough. Understood what problem was and scheduled technician visit. Technician was thorough, and accomplished repair timely. Cleanup was complete. Both were pleasant and professional."

"Your technician did an excellent job and he explained to me everything I need to know about the proper service of my unit"

"Efficient, explained service components, courteous."

"Respectful and pleasant. Did his work quietly and thoroughly with any bother."

"Two issues stopping it being a 10. 1. they left the old compressor base in my yard and didn't take it away. 2. My system shows today's day as June 15, 2013 and I can't figure out how to change it. Send someback back to fix this."

"Having a professional service person like Loveday gives us excellent inspections of our heating and air units."

"You tech showed up on time and completed the work quickly. The only negative was that he didnt know about the promotional pricing for the job. But he gave me that price when I mentioned it."

"Have been a customer for a very long time and Peachtree Service Experts always deliver excellent services."

"He was nice to work with and seemed to know his job."

"efficient and thorough"

"Isaac was very prompt. He was able to locate the problem. Assured me if further problem he was available."

"Tulasi was very professional and customer friendly."

"The techs were able to come out and solve my issue without unnecessary charges or repairs"

"Meticulous work takes terrific care of our equipment."

"very pleased with service."

"Efficient, pleasant and knowledgeable."

"Called to remind me it was due. And Stephen is very helpful, polite and is an excellent ambassador for your company."

"Very professional, friendly and knowledgeable. Was able to fix my problem."

"Technician arrived on time and was very professional"

"Mike has serviced my products for years. He always is honest and does a good job and does it efficiently. I hate to see him retire. But wish him a happy and productive retirement."

"Friendly patient and efficient"

"Fast friendly service."

"Everything about the appointment went well."

"Dominic and the young man helping him was very polite and courteous, mindful of my belongings. They both worked diligently all day to take care of the job they came to do."

"No issues were found with my equipment and changing the air filter was needed."

"Tech was very professional and was on top of COVID concerns. Also was on time and called to confirm"

"I appreciate Mike came to my home and told me my gas water heater have a leaks then he went out to his truck and make some call. and came back in said to me the person name Josh will be here a 10:30 am I didn't approve of him saying the water heater cost 12,500. He didn't show me the book what kind water heater that they sale. That was unprofessional Josh to do what he did. and Mike should said your water heater busted you need a new water heater and he should said the water heater that we have you may not want to pay that price $12.500"

"Polite and efficient!"

"Personable, respectful, knowledgeable"

"When I called, they sent someone out that day to help. They also returned to needed parts to repair the situation."

"The service rep was very professional, worked on a Friday night, and stayed with the job until our heat was restored. He had the necessary replacement pump in his van, which was awesome."

"I was very satisfied with the tenacity of you team for sticking with the problem until it was solved 3 days later. I appreciated that we were only charged for the initial diagnosis and parts. I did seem the whole thing could have been solved earlier if a supervisor had been dispatch earlier. We had a total of 4 technicians over 3 days."

"Service agent kept me updated on time expected when things ran late, made sure it was still ok. Knows the house well, was efficient and friendly."

"Nor very knowledgeable about thermostat and sensor down stairs"

"Basically did not do anything. Said might be sensor on the unit. It is a floor furnace installed by Peachtree in 2016. Tech kept saying it was old and no one had them anymore. Unit would go off and not come back on. We asked him to install a new thermostat but he said we did not need it. Also said it was too small a space to work under the house. Peachteee installed the unit."

"Stephen was very friendly, efficient & explained everything he was doing."

"the response to my issue was excellent and the repair was done quickly and timely."

"Fine"

"Service Rep was on time and did the service call quickly. He put on his booties when he entered the house and wore his mask at all times."

"Isaac is very personable, courteous and professional."

"Professional and kind."

"Competence on the job."

"Technician is pleasant and professional"

"Very professional and considerate."

"Good job. working well. very warm. email been out-back on now."

"They fixed the problem within a reasonable time at a reasonable price"

"Good Service"

"KNOWLEDGEABLE AND COURTEOUS"

"Competent and friendly"

"The guys did a first-rate job of making sure everything is in working order!"

"Isaac completed the repair efficiently and effectively."

"Excellent service from the Manager Warren and the Plumber. Extremely professional, and helpful."

"He was on time, followed up for next appt when necessary, and appears to have fixed the problem."

"He came on time and finished in a timely manner."

"Robbie was extremely knowledgeable and polite. He kept my best interests under consideration when making recommendations."

"Did not leave a 16x24 filter as per I change monthly. An extra would have been nice."

"I consider Tulsi, my service technician, a trusted advisor. He strives to educate me on the status of my heating/cooling units in a way that doesn't come across as pushing a sell."

"Technician is the best."

"Very efficient."

"hardworking, informative and very considerate of the mess/disruption inevitable with replacing our heat/air units"

"professional..."

"Mike was ahead of schedule and called to let me know, which I appreciated. After the routine maintenance check and installation of a new filter, he renewed my service contract. Very courteous and efficient."

"Issac Always does a good job"

"Agreed"

"His accent made it very difficult to understand him. Paul could not answer my questions about the filter. I dont think he covered his shoes. He did wear his mask. The appt was for 12-2. He called at 10 and asked to come at 10:30. Luckily I was available. I even called your customer service to say I still had questions and the rep had an attitude. Just not the usual good experience."

"Because he did 50% of the work I needed to have done. He came Tuesday and his gas leak detector wasn't charged but I was charged $99 anyway for no work. He knew both places that were leaking but didn't tell me he couldn't replace pipe to the gas meter until he came the second day and charged $312 to fix the leak beside the furnace. Why didn't he tell me the first day he looked at the job? I have not received an invoice with a detailed description of the work he completed which is required by the pending contract for sale of the house! I saw him write it but today is Sunday and all I have received is a Satisfaction Survey. I am not satisfied."

"on time; professional, thorough"

"Had answers to questions. Friendly."

"Technician misdiagnosed problem. He stated that it was the mother board, when actually it was the ignitor. But the technician was more concentrating on attempting me to purchase a new system. What a rip off. I contacted a highly rated heating and air company in the Atlanta metro. They came out and inspected the system. Quickly diagnosed that the issue was the ignitor."

"Couldn't quite understand him all the time due to his accent but essential communication was ok."

"I have had Peachtree Service Experts for years and they have provided excellent service. Stoney, my tech, is very pleasant, professional and knowledgeable in the service he provides."

"He was very nice and did his work . He was very polite and answered any question we had."

"The salesman and the service experts were very knowledgeable and prompt with all questions and responses to my needs. The service experts exceptional for their knowledge and courtesy"

"Michele is always very nice and professional"

"Did a good job and left everything Clean"

"Paul arrives on time, and works efficiently."

"Joe was very knowledgeable, courteous and was willing to answer all my questions including taking a look at some airflow issues affecting our bedrooms."

"Zee and Amber were great. They were very personable but also professional. I was told what me future needs would be and also addressed current issues. I was very impressed."

"Not only did he take care of my heating and air conditioning, he also spotted some rodent problems in the crawl space, took pictures for me to send my exterminator, and even cleaned up the mess down there. WAY BEYOND WHT HE HAD TO DO, and I was very grateful."

"Technician was very courteous and explained what he thought the problem was."

"Both of these men were pleasant, professional, punctual, and completed the service quickly."

"On time, and thorough"

"I had a number of tech's out before asking for a supv out. 1/18/21 Robbie finally investigated the new install and had the install team Carlos,Asley 1/19/21 back out to supply add return flex fixed added. 1/28/21 Stephen out to adjust pressure, replaced a part and now seems to be working."

"Mr. Loveday was knowledgeable, thorough and efficient. He completely solved the problem."

"The tech came and did everything in a timely manner and I was able to get on with my day"

"Re visit 1/28/21 - is Service Ticket number now the same as Code?"

"Got job done and explained what he was doing and announced when he had completed each phase of repairs and service."

"As always, Tulasi was prompt, courteous and very professional. I couldn't be happier with my choice of purchasing my equipment and service from Peachtree!"

"On time and quickly serviced."

"timely, professional and very understanding"

"Very professional and polite. Informative about what he was doing and why."

"Seemed efficient, timely and cordial"

"The people I spoke with this time were great. However, the person I spoke with in November was unable to help and didnt call back as she had said and the person I spoke with a few days before the one who helped did not have a technician call me as she said."

"Just tried to sell a new system and not interested in helping to offer services Told me system was rusted out but no precious tech in the past 15 yrs has ever been ruined rust Asked for pics 3 times and never sent to me."

"Your service is always the best, and it is always a pleasure dealing with your team."

"Tommy was very through"

"KC was a professional and helpful!"

"Paul was on time, very pleasant and professional."

"We have done business with P'tree Services for decades. Stephen Kimani is the most pleasant and efficient tech we've ever had. He is very professional and cares about giving the best service he can to his customer."

"Disappointed that tech left dirty filters at each unit, no consideration to put them in the garbage."

"There is yet again a massive issue with my 4 year old unit. Someone came out on Saturday and said he needed to order a part. Tuesday he called and said he would have it and be out on Thursday and the office would call to confirm. No on called. I called on Thursday and was told he would be there between 12-2. At 1:30 he called me and told me he still needed one more part. Dispatch called me right after than and told me he was running late - I had to inform them he wasn't coming. He called after 5 and said the part was in but they didn't have time to come out until next week - most likely Monday. I did the chat option today to confirm they were coming on Monday - not confirmed as they say the parts are not in. Each time I was told a supervisor would call me and no one has. The tech can't tell me the issue and I have NO HEAT."