Peachtree Service Experts Reviews

"After the technician finished and brought the payment processing, I asked him if he cleaned the coils on the air conditioners outside. He said no that we didn't have a spout. I pointed out that we do have a spout and long hose, if he had merely asked he would have learned that. Had I not known from years of service from Peachtree that the coils are supposed to be cleaned I would not have asked and he would not have done it. I was very disappointed."

"Technician explained everything."

"Juan was efficient and courteous and wore a mask (was supposed to) ..shoe coverings...pleasant to work with"

"Very thorough. Pleasant visit. I don't give 10s."

"Very friendly,and helpful"

"He came at the very end of the time window, and he might have been a little rushed, as I had to take my wife to a dr's appt."

"Stoney is always very courteous and professional. He provides great service and info on my equipment."

"Courteous and informative."

"On time, professional and created task in a timely manner."

"Issac is friendly and knows our family. It is always great to see him."

"This service has never let me down. Service techs are always courteous and informative."

"Michel is always great to work with and is friendly and gives good tips to keep the units working right."

"Efficient & nice"

"Got a whole new unit installed Tuesday, it shorted out same day was fixed for a few hours the stopped working. Fixed Wednesday and stopped working again. Fixed again Thursday and again has stopped working. Its Friday and Im waiting again for it to be Fixed....."

"Michel has always given us the very best care for our heating and air system from day one."

"It took several trips to our house to fix ;our air conditioner. Finally, KC finally fixed it. One person was supposed to come and he never showed up."

"Stephen tells us what is in the future for our older system as he maintains it in good working order."

"Technician Robbie was very professional and knowledgeable."

"$350 charge for a $50 part. Rip off. Part they replaced 2 years Ago they replaced again!"

"Long is the BEST...... professional, polite, knowledgeable and always punctual."

"on time, courteous and thorough"

"Dirt left on carpet and filter on unit was not changed."

"very personal men who took plenty of time to explain what was being done and what needed to be done."

"Michel does a very thorough job, We are confident that everything has been taken care of when he finishes. Very professional but also very personable, a great combination! He is an excellent representative for Peachtree Service Experts!"

"The technician arrived at scheduled time and immediately began his tasks."

"Dirt left on floor from crawlspace. Filter not changed on newer unit."

"on time, very efficient and knowedgeable"

"Everything was good."

"Michel has been to our house before. He is always so kind and provides pictures of any issues. He is efficient."

"professionally installed our new Lennox furnace/ac"

"Well, I appreciated the overall professionalism and safety mechanisms that was extended especially during the Covid 19 pandemic. Mr Rozier, was very knowledgeable about product and services and took extra time to answer all of my questions and concerns."

"Tommy is my go-to, long time trusted technician and Michael provided thorough, knowledgeable advice for upgrading my ancient system in the not so distant future."

"Because the technician, did a good job. He was polite & respectful."

"The tech was clean, pleasant & knew what he was doing."

"A four man crew arrived at appointment time and went right to work putting drop clothes down and covers over their shoes. They completed the installation promptly and cleaned up all the trash and hauled off the old system"

"Good job mask,etc"

"The technician did an adequate job. We did not receive a phone call confirming when he would arrive. He arrived after the two hour window. Also, he was quite rude about social distancing.....if he asks you to come closer to look at something and you do what he asks, then he gets on your case, that is inappropriate behavior."

"Troy was great. Friendly and courteous. He found that my outside fan wasn't working and discovered my breaker had tripped. He came in and told me....i went to the breaker box, flipped the breaker, and the fan started working. I was charged $87.00 for "fault find" which was about 3 minutes of work. I know he did what he was supposed to do with the charge, but I feel that was quite expensive when I did the "repair"myself by flipping the breaker. I wish I had known the unit was not working. I would have done that myself. $87.00 is a lot for that particularly issue. I expressed my feelings to Troy. He understood, but claimed that "fault find" charge was required. As a customer for many years, i was just a bit surprised about this."

"KC has been to our house many times and is a thorough and experienced service person."

"Rep was very professional and friendly"

"Did the usual stuff."

"good job"

"I thought everything was fine until I discovered yesterday (5/21) - almost a week after they had been here - that the technicians not only left the door to my crawl space open (placed against the house - completely removed from the doorway), but they also left the light on in the crawl space. NOT ACCEPTABLE!!!"

"You are a shell of a service company you once were."

"They were extremely polite, professional and just all around good people. They made the whole experience very enjoyable."

"Tommy is very knowledgeable and personable. Efficient and professional"

"Recognized technician, always friendly and professional"

"Tulasi did an excellent job !!!"

"He was great!"

"Professional service with 6 feet distance."

"Technician kept me informed as he serviced the unit."

"I had him to do only the outside. I am sure that he did an excellent Job!"

"Tommy Jennings"

"Called to schedule biannual checkup appt for future and received service later in same day requested."

"Great tech guys and great saleman"

"Michelle is so respectful yet personable. He does an awesome job."

"Michele is excellent. I'm always glad when he's my technician for a service visit. He's polite, efficient, and honest, I feel. Always a pleasure."

"Zee has been my A/C & Furnace Technician for a few years & he is Good as Gold ?. He is very professional & proud working for Peachtree Heating & Cooling. Great Personality & down to earth. In my book... Zee is a KEEPER to have as an employee in your organization & deserves a Raise !! Thanksss: Michael Terrell Alpharetta Ga."

"He was very good."

"Always room for improvement!"

"Juan was courteous, friendly and professional. He put covers over his shoes when he entered my house."

"Service was completed in a timely manner."

"I just sat and reminded the men where the thermostats were"

"Furnace now works like a charm, thanks to Mike."

"All went well."

"Fixed problems quickly. Was professional at all times"

"Polite, considerate"

"Technician called prior to arrival and arrived soon after. Service was completed, including cleaning the compressor outside."

"Came on time, got down to business, dd not waste any time."

"Completed work expediently and addressed questions."

"Tulasi has always been very professional and respects his clients. He knows his business and gets right to work.He will answer your questions and give advise that will help to prolong your unit's service life. He is a good man!!"

"Tommy always does a very excellent and very professional job."

"Terrible. Quoted a price by Lori in accounting for initially $0 for an inspection of our units. Then she calls back this past Thursday and said it will be $39 total. Not per unit. So whatever keep our appt for today. Low and behold the technician tries charging $70 per unit. Nothing noted in our account. So then I call and they speak to a manager who says sure do $39 a unit. I said they quoted me for $39 TOTAL. Your service rep said a manager would call back. Nope no one called back. Not only that your guy didnt show up within his scheduled time. And I paid $200 more than quoted. Absolutely will not be getting a quote for a new unit from yall. And definitely wont sign up for our membership again"

"1. he rang the doorbell three times 2. I never received a receipt for his work 3. I was told he was brand new which gives me no confidence 4. He kept insisting that we have two hvac systems when we have 3"

"Jason arrived without the box of filters I had notified your office about when Making the appt. He called his manager and went to get a box. He was not made aware of the need for a new box. This has happened three other times and so your company gets a failing grade."

"Did not arrive during the allotted time. I took the day off so I could be home when the tech was scheduled to arrive. I had to reschedule. I don't appreciate someone else deciding to waste my time for me! Your company use to be very reliable, but evidently a new change in leadership decided to compromise that trait. While I use to recommend your company, I can no longer do that. I'll continue with my service since I've prepaid for my plan. After that, it will depend on what you do going forward!"

"Steven brought the larger filter with him, which was very much appreciated.. It took a while for me to tell him how he could get here and where to leave his truck, bur it is not easy for your staff to service midtown addresses."

"The technician took his time and did a great job."

"We trust Tommy as he has serviced our home for years."

"The Service Provider was on time, professional, and pleasant. He did not waste any time. He also answered my questions. I have used your company for many years. I have recommended your company often."

"Service was as expected."

"Very professional"

"Zeeshan was very helpful and seemed to truly want to do a good job."

"Isaac has been our technician of choice for over 5 years. He is courteous, competent and knowledgeable. I believe he is a "straight shooter" and provides me with accurate knowledge, analysis and recommendations ."

"Came on time, friendly and responsive, knowledgable, checked system, found problem, fixed problem and thanked us for being their customer."

"Listens and thinks"

"Tech K.C. on time. Great job as always"

"The technician was very helpful in answering my questions regarding our older unit."

"Attention to detail, helpful suggestions"

"Ricky always finds the problem and fixes it! Hes on time, professional, and great!"

"Mr. Long possesses the face of a very trustworthy person, which is very important to me. this tech was very knowledgeable and professional and courtesy! need more like him!"

"Stephen is very thorough when checking our 3systems!"

"tech was on time nd did a great job of servicing during this sheltering times"

"technician was late for appointment. Was supposed to show up sometime between 2 and 4, but did not receive confirmation of appointment until 3:45, and tech did not show up until 5:30 pm"

"Great technician"

"very knowledgeable and courteous"

"The technician was very professional and polite. Explained the vent outside - w it as needed. Was not persistent about additional services but explained the purpose."

"Technician is amazing."

"Satisfied Customer"

"Knowledgable tech followed all required procedures and solved the problem."

"Quick efficient safe"

"Cameron was very thorough and professional."

"I was shocked when both technicians showed up at my door last week without a mask or gloves, and they were going to be entering my house. I regret not asking if they had any to put on. Then, after they left to get a part needed for the repair, he walked in my front door with out knocking. Had he been working at my house, without leaving, I would not have minded, but he left and I thought it was my son coming in the front door."

"The technician discussed the repair with a tenant and then called and told me the owner my customer wont be satisfied if you dont make the repairs that I am recommending I had to let him know that I am his only customer and that it was inappropriate to discuss with a tenant"

"Tech came, did his work and left.....easy and efficent"

"Courteous, accommodating. I was working from home and they were respectful of the noise, and my time. Carlos came over the next two days to program my theromastat."

"Showed up on time explained what he was doing and efficiently did the jt"

"Stephen came out for the diagnosis and was very professional and concise on what the symptoms were regarding the faulty AC unit. He provided an honest response to address the long term fix for the problems. JImmy Wise was fair and took his time to go through all the options with me, and did his best to work with me on a reasonable option."

"Paul did everything he could to service the unit and solve the problem that the AC was not coming on."

"Very efficient and polite"

"Service was okay service at peachtree is not like it was sunce signing up"

"On time and efficient"

"Solved difficult problem with our furnace, however app't was originally 6 to 8 on Friday night. Did not arrive until 10 Sat. morning . Cold house overnight."

"Stephen was very professional. He called before coming to our house and arrived promptly. He explained everything very clearly and made sure the system was operating perfectly."

"The tech ( Cameron Jones) was very knowledgeable and explained everything he was doing."

"Good work by Mike. He is polite."

"very through and professional"

"excellent service provided"

"Very professional, friendly, called ahead when on way, made suggestions with alternatives. Always ask for Tulasi."

"Couldnt help us get the date corrected on thermostat yall installed in 1/18. Every time it is set it jumps several hours."

"the service the arrival time was as stated!"

"Thorough assessment of problem. Replaced defective part and provided thorough instructions."

"Safe quick and professionally did my job"

"Knowledgeable professional"

"Excellent customer service Always receive customer service call before coming."

"Mike did a professional job and we were very pleased!!"

"He was quite careful to keep his distance & wore his mask & shoe covering. He was also able to tell me the condition of my unit & the options that I had."

"Yall are great have used yall for years known problem"

"I did not feel Paul was knowledgeable with the Lennox S30 Smart Thermostat. The previous Technician, Jason 263-00456, failed to re-set the thermostat properly when he finished my service inspection on May 2, 2020. Thus the need for Paul to come out."

"Long time client....Peachtree always very professional....on time and always explain things well"

"Prompt and polite and very informative."

"Kept his social distance as we asked and answered all my concerns promptly. Very good service."

"professional appearance' neatness and job knowlege."

"Christian was very professional and offered information on how our Heating and A/C systems were working."

"Michael looked things over, knew exactly what needed to be done, was gone in 10 minutes."

"The technician did not clean the 2 condenser coils. Spider webs were all over the outside, and the inside of the units were full of debris and pine needles. We had checked both before he arrived and after he left. They units had not been touched. Given that, we are not sure he did much of anything while he was here except change one filter. We have requested a refund on this service. The technician on the original service day did not show up for a 12-12n appt. until almost 2:30pm. A return service was scheduled and again the technician was a no-show for the appointment time frame. We have lost faith in Peachtree Heating and Cooling and did not wish to spend a third day waiting for service that had been paid for months prior. We will also be commenting on Next Door and other social media since we have not heard back from anyone as promised."

"Really nice guy. Checked out everything. He sold me an extra filter for our cottage unit. Only after he left did I remember that (I think) the last technician said I would need to replace the unit soon. Hope I didnt just waste $700. (Hence the 7s)."

"Love day was great and took his time"

"Technician was professional, courteous and informative."

"Your Service Technician ('Z") is outstanding and REALLY cares about my home!!"

"Thoughtful about COVID-19. Polite and respectful technician."

"Issac has been consistently taking care of the units at our home. Always in time and pleasant to talk to"

"Your men were kind and seemed to know what they were doing. Our system is up and running since they finished"

"Lucky was professional, patient, thorough and efficient, even personable. Although he had to phone me several times after he arrived at my address, he did not drive away. My phone had been in another room, and when I finally heard it, I saw that he had been calling intermittently for at least 1o to 15 minutes. I guess he did not give up because he saw my car in the driveway."

"Tommy knows our water-source heat pump, and Im sure he prevented a problem down the road."

"Isaac was on time and handled our inspection in a thorough manner"

"Technician was very courteous, friendly, and thorough."

"He fixed our air conditioner that wasn't working"

"Carmen checked it out and found the issue and fixed it."

"Great professional service. Thank you!"

"Loveday is awesome! Hes been my technician for years."

"M y appointment was for 12 noon to 2:00pm on Tuesday May 5, 2020. No one came till 3:00 pm. I had called Peachtree twice: previously at approximately 2:15 pm and was told they would check and call me back in (5) five minutes. No return call came. I called again at 2:30 pm again they knew nothing and would call me back in (15) fifteen minutes. Again no return call. Tech and sales showed up approximately 3:00 pm, When the tech went to work outside my basement, the sales person was rolling my jacket on my water heater up and I asked what he was doing, he said he was trying to see how old my water heater was. I did not call for water heater service nor did he ask permission to do this. The Tech did a good job so some of the survey shows my displeasure with the sales rep."

"No one showed up for the 2 to 4pm appointment window. I called at 5:30pm to attempt to get status update and ended rescheduling the appointment for a later date."

"K.C. is always very helpful and knowlegable."

"Jason had to work around our need to stay at a distance and was very adaptable. He did a good job readying my AC for the summer."

""Toolsie" is polite, knowledgeable,and comes at my request.."

"NO ONE SHOWED UP FOR THE APPOINTMENT!! NO SERVICE WAS EVER PERFORMED!!"

"Technician arrived on time; was professional and courteous."

"Very meticulous"

"The technician did a fine job, but arrived 30+ minutes before the beginning time for my scheduled appointment window."

"When a part needed to be replaced, the Technician how the old part was failing the test that was used."

"I have been a long-time customer and when I made my appointment I asked for an experienced technician. I got one of the best! Michelle was organized and very thorough! He took his time to explain the situation."

"Zee is always very thorough, is very polite, and was very careful to keep social distancing due to Pandemic. He is always very professional and conveys that he cares."

"Tech was very professional."

"Very thorough"

"Quite satisfied with the service but not the timeframe. Arrived about an hour after time window."

"Prompt, Professional, C-Virus precautions followed -- Thanks!"

"very cordial and on time"

"we feel more secure knowing that our air conditioning and furnace works."

"tech was very knowledgeable"

"Excellent customer service"

"Tommy was very sensitive to safety and distancing. However, he did not wear a mask or gloves. He was thorough in testing our HVAC equipment (both furnace and A/C). I dont know whether he flushed the condensate drainage system as Richard had always done. He did not use the hose to wash the external A/C condenser coils."

"FIRST CLASS TECHNICIAN"

"He was very professional. Answered all questions appropriately."

"Juan arrived on time, was thoughtful and very thorough."

"On time and great service!"

"Tommy arrived on time and was time-efficient in his work. He is always pleasant and respectful."

"Very professional"

"On-time and performed all tasks"

"Prompt courteous friendly. My only problem is every time I make an appointment they send a different person. Would prefer the same tech each time."

"Technician was on time, even it a strong rain storm, and went right to work performing my annual air conditioner PM inspection."

"I had talked to someone at Peachtree Services and asked for "no contact" service because I am 67 and at high risk for COVID. Unfortunately nobody told the technician - this is my only complaint - and the technician knocked on the door. But the technician was very nice, he got his cell phone and told me when to turn the heat on or the A/C. It was perfect "no contact" service."

"Exhibited professionalism. Respected social distancing. Asked about my satisfaction with the air conditioner."

"It was supposed to be a no-entry but he did come into the house to check thermostat."

"First, you sent two technicians. Impractical in the COVID era. Also, your technician DID NOT have gloves. We were told when we made the appt. the technician would have gloves."

"Isiah was very nice and polite, and maintained his 6 foot distance, which we unfortunately have to do right now."

"Great service and Isaiah does a great job!"

"Mr. Loveday always does an excellent service job. We ask for him specifically."

"It was okay. Tech did not put the hose back after asking to use it to wash the air conditioning unit,"

"Technician called before arriving. Was on time (actually 15 minutes before scheduled time). Was courteous and efficient and was knowledgeable."

"Paul was very timely in his arrival. We discussed what needed to be done. He was inclusive in describing the situation with the compressor. He was thoroughly in his cleaning of the coils. Thoughtful about our property."

"Because Mike followed up to hear what the Atlanta Gas Company had found. Because Mike took the time to speak with the Atlanta Gas Company about their return today for their consultation."

"Stephen is always polite, courteous and thorough."

"Very thorough job by the technician. He spent the time to make sure the system was working properly and identified issues missed by others"

"Discussion was ok."

"The maintenance that was done was fine. However, since this is the second (maybe third) year that I have had to have Freon added someone should have done a simple test to see where it was leaking or offered to come back to check."

"The technician was very helpful, professional and knowledgable and also told me of another issue that was outside of his obligation and was very very appreciated."

"As far as the service goes, I assume that it went OK. But the technician did not seem to be very familiar or sensitive to "social distancing" which surprised me."

"Respectful of my space , friendly and professional. Did not sell me a filter I didnt need yet."

"Tommy knows his stuff, found the issue right away and solved it."

"I find services priced too high and our sales and service providers did not listen. I had people showing up for appoints that were not agreed upon and got an estimate much higher that I anticipated and without itemization of charges."

"Very quick service"

"YOUR TECH WAS PROMPT, VERY COURTEOUS AND KNOWLEDGEABLE. HE REVIEWED WITH ME WHAT HE DID AND SAID NOW AC IS READY FOR SUMMER. LEFT NO MESS!"

"They explained everything"

"Tech was cooperative, but seemed inexperienced"

"EXCELLANT TECNICIAN"

"the technician was very knowledgeable"

"The technician came out , did not explain that the price of the filter was doubele the cost from last year. $76 increase. He also did not explain that he did not have to enter the house to do the items . The whole visit was mismanaged."

"Efficient and professional"

"He did an excellent job of finding and fixing the problem."

"Consistent service"

"Professional and personable."

"all was done well and in a timely manner"

"Prompt and safe"

"Technician was prompt and wore mask, gloves, covering for his shoes. Thank you"

"Only one of the two technicians was wearing a mask, and the one who wasn't kept moving closer and closer at the end when he was explaining what they'd done. Two feet away is much closer than I'm comfortable with."

"showed up on time, did a good job."

"Courteous & professional service"

"Friendly, thorough and professional. He explained in detail the issue and the steps I can take in the future if a similar issue should arise."

"Loveday having worked on my place for so long knows the routine. I just unlock what he needs and let him have at it. He's always very courteous and friendly."

"great tech"

"Good job overall."

"I have no complaints."

"Very thorough"

"So far, so good. There is some kind of issue with the heat pump unit that didn't allow the AC to come on. So, after fixing, the tech told me to use emergency heat when I needed to turn the heat on for a short period of time."

"Technician was careful and thoughtful and very pleasant. He made us feel like he cared."

"Great, knowledgeable service."

"Arrived on time answered questions and seemed to know what he was doing"

"1. a salesman was sent again when i specifically said no salesmen 2. when he first arrived he covered his shoes but after going outside and working on my a/c unit, he did not recover his shoes and walked thru my house leaving muddy footprints 3. i had someone trim my bushes by the a/c unit but someone stepped on the bush and broke a large limb off it 4. before going upstairs to look at the heating unit i had to tell him to replace the filter - his response was he wanted to see if it needed it first - that should be a part of the service - no one else changes the filter 5. after asking how much to replace the unit and stating i did not want the advantage plan, the sales person would not even come back and talk to me ... they just said it would be about 8,000 and left... would not give me any details"

"Both guys did a good job. Thoughly explained what needed to be done."

"On time, efficient service."

"He was polite, kind and very efficient."

"Agent was on time cooperative and did the job he came to do."

"Weasley was very professional and very friendly."

"on time, efficient and very courteous"

"We had a semi-annual visit. Our humidifier(second humidifier....first one had a problem) had started leaking over the past couple of weeks and we waited until you came out to check on it. Michele worked on it and said to let you know if we had more trouble with it. It continued leaking. We called back and had a second visit. We were told that there was a leak in a valve (I think) and he could replace it but that it would continue to leak. He would check with Honeywell to see what they wanted to do....either replace the unit (a second time) or replace the valve ..that he already said would leak again. The humidifier is still under warranty. So far we haven't heard back from anyone. Hopefully the warranty won't run out while we're waiting!!! If the part will continue to cause a problem, why would we want to replace the part???? This wasn't a cheap purchase."

"Did a great job with cleaning and checking my units and also was respectful of social distancing."

"Professional, kind, thorough"

"1. Came during the time scheduled. 2. Very pleasant 3. Explained what he did 4. Offered to renew scheduled services during this visit."

"professional and extremely courteous and helpful"

"Awesome service, very informative and kept us up to speed on arrival time."

"Curious and professional"

"The Technicians focused on fixing the problem."

"I did not see the technician treat the back of our home, outside."

"1. Stephen was very polite and respectful of my home. 2. He communicated well - no problems this time. 3. Offered to update my service contract during this service"

"I had two technicians that came out and they changed my filters."

"Very polite and focused on inspecting furnace and AC."

"Prompt and efficient service."

"Because Tulsi is always on time, always attentive, listens to any concerns and is always great to work with. Scheduling is easy and all my visits to date have been great."

"Excellent job!"

"Tom Avery has been outstanding for us over the past few months and the technicians who installed the two new systems went about their work in a very professional manner."

"Tulasi was nice and professional"

"The technician was very thorough in explaining everything"

"Staff was on time, professional and friendly"

"Arrived to maintiacne check filters needed changing, didnt have any on truck" havent bn back since"

"Since we have no troubles between semi-annual visits everything goes well. Mike is always very thorough in his work."

"I feel like the cost of the filter at $162 is exorbitant. I found the same filter on line for $72. The difference is a bit ridiculous."

"Very professional. very thorough"

"Arrived more th a one hour after scheduled appointment window"