Peachtree Service Experts Reviews

"They are very good at their job."

"Provided service efficiently."

"Professional, polite, patient and helpful!"

"KC is thorough, courteous, good to call when on the way, prompt!"

"Professional and efficient"

"He was very thorough in his inspection & patiently explained what he was doing."

"The technician arrived right on time and we appreciated his professional service on our Lenox unit. We also took the opportunity to renew our annual service contract at the end of his visit."

"Heat not working in one unit and he repaired it quickly."

"Service was excellent"

"Very efficient and knowledgeable"

"friendly, efficient, timely, helpful, complete communication and info."

"Both Lawrence and Adante were courteous and respectful. They answered all my questions."

"Thorough, detailed, helpful"

"Had to return due to missing supplies to be able to assess the issue. New system installed approx. 3 years ago, tech quoted a $1200 labor replacement expense to replace the required warranty part."

"I would have given a 10 except for the suggestion that we replace our entire system as an option. ($10,000 v. $600)."

"The tech always comes in working."

"Stephen was very professional, informative, efficient, and polite."

"Prompt arrival (he was available earlier than expected, so called to see if he could come early - so I said yes, as I was home!) Very kind and respectful, efficient, and thorough."

"Robert found the trouble pretty quickly and was able to complete job in one visit"

"Tech arrived on time and did a great job."

"He arrived on time and seemed very thorough in his service of my HVAC."

"He was here on time, was professional, went over the furnace and told me everything was in good shape."

"Because of Mike Bush. I know he has always told me exactly whats going on. And now that I have a completely new systems I know he will take care of them. Hes the best service person that I have ever had for any thing"

"Same technician has been coming to my house for years. He's always happy and knows my systems well!"

"The the technician was efficient, and knowledgeable. He completed his work quickly and offered useful advice for maintaining my new system."

"Everything was done"

"The tech was good found the problem, but information your price from the service Rep. replacement was over priced. I found the replacement and work done at half the price quoted even with his discounted price quote. I don't do first come first serve with high dollar items."

"Professional and efficient."

"he came on time and did what needed to be done and was only here an hour"

"Very nice."

"I made an appointment for Friday 1/8/21. Im absolutely certain that I told the representative I could only do it on a Friday between four and six. I need the appointment weeks ahead so that I could make sure to be there. Apparently someone from your company showed up on my doorstep at around 3 oclock on Wednesday, January 6. He rang the doorbell and then left. I expected that someone from Peachtree service wouldve at least called me to let me know someone was on my doorstep so I couldve cleared it up, but it seems that this was reported as a completed visit. As I have participated in the maintenance plan for several years, I did not expect to lose a visit over a misunderstanding. There is no way I made the appointment on Wednesday because I know I cannot be at home by 4 pm."

"He understood my Lennox unit and explainef iy to me"

"Professional"

"The repairman was prompt and efficient."

"After having Duck cleaning the first filter was full and had to be replaced."

"Stephen is very knowledgeable, professional and courteous. He was very thorough as usual and trust the service."

"Tulasi called ahead to confirm my appt time, then arrived exactly "on time". He was courteous and ensured covid protocols were followed. He explained what he would do during the visit, explained afterward the status of my system and the condition of my filter. Overall the service call was professional."

"tech was on time and came in and completed the inspection in a very timely manner, very professional."

"Called ahead to confirm appoitment and arrival time. Very professional, polite and efficient."

"Technician came out. Very organized and efficient. I called on a service issue and they worked in a cleaning!"

"Paul did a great job! very professional and knowledgeable"

"He was on time, seemed to be very thorough and was finished in a reasonable amount of time."

"The Technician was very thorough and patient. He found the problem, corrected it and explained to me exactly what the problem was."

"Because the service was provided within the agreed time period, was tho0rough and effective, and very friendly."

"Isaac has performed services here off and on for years. He is professional, punctual and a man of integrity re his assessment of necessary service."

"He is always friendly and competent."

"They did a great job of cleaning the our system's air ducts. We can tell the difference, and your tech was very helpful and took measures to keep us safe and the house clean."

"Both Tommy & Josh were extremely professional, quick, quiet (I had conference calls going on in the background at my home) & informative."

"The technician came early, provided great service, wore a mask the entire time, and was very friendly and efficient."

"Our problem occurred on New Years Eve. The technician came as he promised even though it was late at night."

"Josh and his team really went out of their way to make sure that we were satisfied with the service and to answer our questions in detail."

"Dawone arrived early and was very thorough, answered questions and offered suggestions for ongoing issues. He made arrangements for additional services and waited until I received confirmation before leaving."

"He was very courteous and mindful of my home."

"Appeared that the system was thoroughly inspected."

"Tulasi did his usual and exceptionally fine job in checking out our systems. We especially appreciate the way he always wears shoe coverings, and otherwise respects our home while working."

"Zee was very Professional and answered all my questions. He offered to clean the AC unit during December when they normally do not clean them, and it needed it."

"I was actually very satisfied with the service received. I do not usually give ratings of 10"

"The technician was very thorough and took his time checking our equipment."

"The Technician was very polite and knowledgeable"

"Jason arrived on time and checked out my heat pump. He was very pleasant and professional."

"Tommy has been to our home before to check our equipment as part of our annual service agreement. He does a good job and is pleasant to work with."

"There w confusion over the arrival time of the technician but once the technician arrived he identified the problem very quickly and came up with a resolution to the problem so that it should not repeat itself."

"The technician found the reason the furnace was not working, got a replacement igniter in his van installed it and started the furnace. I am now very comfortable in my home."

"Technician was prompt, helpful, very friendly and courteous."

"Fast, friendly responses, great service, very thorough"

"efficient and courteous."

"He was prompt."

"Efficient, polite, and ovid conscientious"

"Jason called to ask if he could come earlier than scheduled. I was glad that he could come earlier."

"Michel is very conscientious and provides a very thorough and comprehensive service every time."

"Ive got a five-year-old house. I brought them in for a basic six-month inspection. There was an issue with a bacterial buildup. They told me I needed to do a complete rebuild of the HVAC and replace the AC as well. Quoted me $20,000 on the high end. They said that they are Lenox dealers and they dont work well with any other HVAC units. We arent cheap. There was nothing wrong with my outdoor units, but they still said I would need to replace them in order to work with the new ones. These guys are crooks. I had a new company come in and they fix the problem and only cost me $1000."

"Serviced two units and did a great job cleaning the outside units."

"Good service.On time."

"Tulasi diagnosed the problem quickly and corrected it. He is a pleasure to have in my home."

"It may have taken 2-3 days for them to figure out the culprit of the issue, but they made sure I was informed of everything that was going on up to the end."

"Easy appointments. On time service."

"The service men were very respectful and kind."

"Nice Friendly Professional THOROUGH & Not Pushy."

"He came on time, was respectful, explained who he was, what he was to do. He showed expertise at his task. It was easy to ask him questions."

"Isaac is extremely knowledgeable, prompt, courteous and efficient. He is a people friendly person and spends as much time as necessary to diagnose and repair the problem as well as to conduct the inspection. He brings credit credit upon himself and Service Experts"

"The response time was great with a technician here within 2 hours. But it cost me $90 for him to determine what was broken, only to be told there is no part for it available and that he doesn't know when one will be available. A week later, I still haven't heard from anyone and my unit is not working (and it's cold in here!). I realize it's likely not your fault if Lennox doesn't have a part, I'm just very surprised there isn't more information to know when a part will be available. He also didn't provide me any information as to what it will cost to install when the part is available."

"The technician and a woman I assume was a trainee were on time, considerate of our home and time and efficient."

"As usual, Mike checked everything out carefully. He sort of complained that the house wasn't available for him to check the inside filter."

"Always taken care of by competent service technicians"

"We were told we would get a call the next day from a supervisor to explain what happened to our brand new system but no has called yet and it has been 4 days since we had the problem."

"Prompt and courteous service."

"The technician didn't try to find the issue. He promised to return but he didn't. The salesperson came with the technician to sell the new unit to begin with. The quote was twice higher than other companies. You lost the life time customer"

"Came 10 minutes early, took about 30 minutes to solve the problem, very professional"

"The technician was able to solve a problem with my HVAC system that had always worried me."

"The techanician knows his job. He did a wonderful job. He did what other techanacian have never done. He is the right person for the job. I may need him next time as I really appreciated his services."

"Because they did a great job"

"Prompt, courteous and efficient"

"Very efficient and very professional"

"Tulsi is excellent. He explains everything. Keeps a very clean work area. Has impeccable manners. And knows his stuff. Hes the best in the business!"

"the gentlemen did not goof around put there heads down and worked"

"Professional and knowledgeable"

"Stephen was prompt, courteous, knowledgeable, and patient. He explained the purpose of each part that he inspected, and conducted a thorough inspection of eachof our heating units. There was no pressure to buy new parts, only a suggestion when a weakening part was discovered."

"Zee is very kind & kept me informed on his arrival time. He knows his craft & is definitely a KEEPER with Peachtree Services."

"Technician polite and knowledgable."

"Our time was 4-6. He knocked at 4 on the dot. He was courteous, efficient, communicated well. His mask was on below his nose, but when I asked him to please cover it he did so without complaint. We couldn't have been more pleased with this service call."

"Prompt, courteous. answered all questions"

"on time....explained problem....got heat going again"

"It is always a pleasure to see your competent and pleasant technicians and Tulasi is a favorite as outstanding in customer service and competence. He is quick and always does a good job and does not leave any debris behind."

"Great customer service - wonderful technician - he had such a good attitude and skill set - I've been a customer for 50 years - grateful for you all!"

"Excellent service"

"The technician called before he came and was on time!!!"

"He was very efficient and very personable and tried really hard to solve the problem."

"Technician wore his mask the entire time he was in my home. Technician knew where everything was located as he has serviced my equipment several years. I asked for him specially since he has always done a good job. He also took the time to explain everything for me. Since my husband passed I am doing things myself and the serviceman explained things fully for me."

"Timely professional service"

"We always request Mike because he is always prompt, efficient, and polite. He doesn't waste our time and explains any concerns he may have (thank goodness none right now). We feel he takes good care of us."

"very polite and professional"

"Professional, friendly, informative"

"Stephen and Robbie provided me with the best service possible. Repairs were completed in a timely manner, they were professional and very considerate."

"I appreciated that my questions were heard and answered and that I was educated during the process."

"Our new systems were working well. All good"

"He were very Thoroughly in what he did..."

"I was told the visit would be free, however I was still charged a $66 diagnostic fee."

"Technician was experience and efficient diagnosing problem and getting parts."

"Technician was very efficient."

"The person who came to inspect our units was very pleasant and thorough. I would recommend him to anyone. However, when I called the office on Dec. 7 at 11:45 am to ask about getting the UV lights that he recommended installed, Kimberly seemed to have no idea what I was asking for. She indicated that she could put in a ticket to have someone out this afternoon. I can't imagine that a new part would be available and someone would be able to come out so quickly, so I suspected she did not understand what I wanted. Finally she said she would send my info over to sales, which I think was best. You need to have better receptionists in the office! This is not my first time having an office misunderstanding with Peachtree Service Experts. (Update: I was contacted then by Samantha, who ALSO didn't know what was going on, and then by Keon, who finally understood what I wanted but I would need to schedule an actual service date in the future when the part is available, so still more work needed on my part to get this done.)"

"The technicians were great"

"professional service"

"Tommy quickly diagnosed the problem and came up with the correct solution."

"technician was schedule to show up between 2-4pm on Dec. 3rd but we were told by Becky around 5pm technician was unable come due to behind schedule. I did call Peachtree Heating twice before Becky told me technician was not coming (last call with Becky was at 4:40pm that technician was still coming). I was really upset because I took a day off from work and all we did was waiting and waiting. Technician "Tulasi" did call me around 5:30pm and he didn't even apology he was running late. he never even bother to call during his 2-4pm window schedule time he was running late. he did say he was on his way BUT it was going to be around 6:30pm. I told him don't even bother coming at 6:30pm because it was going be dark by the time he show up and I had to cook dinner for my family. next day, he show up at my house unannounced!!! I asked him if he was going to replace air filter but was told we had to pay $104 BUT I was told by Becky previous day, routine tune up was replaced with free of charge during first year. We were refer by family friends about Peachtree Heating and we spend $8600.00 to replaced new heating system January 23, 2020. This was first time we got a tune up service with BUT whole experience was very disappointed."

"Josh and Carlos were very helpful and responsive. Carlos forgot to relight the gas light so I had a cold shower after installation! Would have had a higher rating but for that!"

"Tech was professional and pleasant."

"Tulasi & Josh were professional, knowledgeable & thorough. They inspected the HVAC system inside & out, & informed me of its age, condition, problems & potential problems and made reasonable recommendations on how to move forward."

"Great service as usual"

"Loveday was very diligent and professional."

"Very professional and explained the service performed and services available"

"Tulasi was prompt and professional,completed work in a timely manner."

"Wonderful and friendly and knew exactly what to do to fix our problem."

"On Time, Prepared, Very Professional and Explained thoroughly his Recommendation. MERRY CHRISTMAS and HAPPY NEW YEAR ! The Martins"

"The technician was on time and courteous. He was very precise in explaining what he was going to do and what the results were of the systems check up."

"Courteous and efficient service"

"The technician was kind, informative and able to answer all questions"

"Service was good"

"Good service"

"Mr. Loveday is very friendly, courteous and professional."

"Knowledgeable, personable, competent ....send him back every time... Preston Hutson"

"KC is a wonderful technician. He is very professional and does a great job."

"Technician was very professional and explained in detail the condition of the systems. Was very helpful."

"Perfect."

"Zee is always informative and professional."

"Came , took care of our problem and no charge since they were here the day before desk I g with an issue"

"Quick, efficient, and friendly service"

"Tulasi is an excellent technician! He is very professional and very thorough. I believe he goes the extra mile to provide great service!"

"Showed up on time and was courteous."

"The technicians with Peachtree Service Experts are always very good at what they do and are very personable. I always have questions, and they answer all of them. Good job !"

"They were on time and completed the work in a timely manner."

"Jason was very good."

"It took a very long time and the basement bathroom was left dirty."

"The technician was polite and seemed to do his work well. Was not close on hitting his appointment window. Fortunately I am retired and did not have other plans for the day. If I had still been working I would have been very upset."

"KC is very knowledgeable and gave me an assessment of my heating system"

"He was very nice he took time to listing to me about the problem I was having he also recommended carbon monoxide 2 one for downstairs and one for downstairs and he also fix the problem I was having with my downstair unit"

"Long was able to set up the settings on our new furnace....did a great job!"

"He was very professional, Polite, and did an excellent job with care."

"Excellent service answers questions"

"Waited for a longtime for him to show up. Call peach tree costumer service to tell us when he would be here. He did a great job once he was here. Had problems with his phone."

"Mike always does a great job. Very efficient and thorough"

"Tommy has been doing out house for many years and is very helpful and does a great job."

"Stephen was thorough, efficient, polite and respectful."

"Tommy was on time, very knowledgeable."

"Did every thin quickly and thoroughly. I was pleased and he was very pleasant."

"I just don't see the value of the winter service - it doesn't seem like the tech is doing much more than looking at my filter and making sure that the system turns on like it should. But I would notice if the system wasn't working, so checking my filter seems to be the only useful thing done. (The service done in spring, checking the AC function, including levels of coolant, seems much more useful)"

"Mike does a great job"

"The agent was courteous, knowledgeable, timely and professional."

"The technician corrected a problem created by the installers. The exhaust pipe wasn't attached to the furnace properly."

"It took three visits before the problem was found."

"Technician left a voice mail but never came to the house. I was home all evening. I called back to the number left in the voice mail, but immediately it went to his voice mail. I left a message to call me but I have not heard anything. This is not typical. Your service has been excellent in the past."

"Timely professional service"

"Technician professional, knowledgeable."

"Tech was prompt, professional and friendly."

"On time, worked quickly and efficiently and was pleasant personally."

"I find that Peachtree provides an honest service that I can trust."

"Tulsee always provides ideal, professional service. I always request he be our technician - no one else. He deserves a 10+ for sure!"

"Long know his stuff!"

"follow up on a problem that had resolved itself......."

"Little pushy on selling me plans, etc."

"Ever since Stephen Kimani has been servicing our heating and air units we have had very little problems. So to my recollection that is more than three years. He is very thorough and professional!"

"great extra help and tips and suggestions"

"Very professional"

"Our appointment time period was from 2-4 pm on 11/18/2020. The tech showed up at 6:15 pm. The office person called me at 4:10 pm that day, apologized, and said the tech was on his way. At 5:15 pm, I called the office saying the tech hadn't arrived yet; asked how much longer it would be. The girl said she didn't know, but would have the dispatcher call me. He never called. At 6 pm, we gave up waiting and began to eat our dinner. At 6:15 pm, the tech arrived (it was dark by then). The tech had driven from Hogansville, on the other side of Newnan. He had no idea about our 2-4 pm appointment. We let him do the inspection. He said he would have to bring us our new filter on another day, didn't have one in his truck. (We have not received the filter yet). I called the office on 11/19 at 11:30 am to speak with the manager; the person who answered the phone said he/she would call me back. I never received a call from the manager. We have had yearly contracts with Peachtree for 4 years and their service was always excellent. What happened????? New management????"

"clean, neat, professional"

"I did not meet the him. Had no pre-warning when he was coming, and he was unable to reach me once he arrived. Also, his quote was excessively high compared to three other firms with equal or better products and services."

"very informative"

"Tech Tulasi diagnosed the noise problem and was very professional"

"Mike worked quickly and efficiently."

"Knew what he was doing"

"Tulasi was very efficient and courteous"

"The technician performed his work quite well."

"Very professional work and I was completely satisfied with the work done on my new HVAC system. The guys were very nice!"

"I chose a rating of ten because the technician called Loveday arrived for new customer Maintainence of our system and new UV lights installed. He did a real professional job and was a delight to work with."

"he checked everything"

"Zee, the HVAC Tech, extremely knowledgable."

"Mr. Kimani was on time, efficient, and provided clear and understandable responses to questions."

"The teck did what he was suppose to do, told me about our ducks our water heater but was a little pushy told him I don't do anything until I talk to my husband we always talk things over together then he sent me another text telling me about it. I I really like the person that we always used before don't know why we didn't have him again."

"Isaiah was thorough and explained what he needed to do at that visit and showed me pics of what I needed to have done."

"Courteous, knowledgeable and efficient"

"(NOTE: I had to use our March 18, 2020 visit's receipt's code; however this complaint is for our 11/18/20 visit, which has no final receipt yet.) Our appt. was for the 2-4 pm time period. The Peachtree office person called me at 4:10 pm and apologized for being late. She said the tech was on his way. At 5:15, I called the office and said the tech has not arrived yet. She said the dispatcher would call me to tell me when the tech would arrive. The dispatcher never called. At 6 pm, we gave up waiting (it was very dark outside). While we were eating our dinner, at 6:15 pm, the tech arrived. He had driven from the other side of Newnan, about 1-1/2 hours away. He had no idea about our 2-4 pm appointment. We let him do the inspection. Again, which happens every year, the tech's truck did not have our size filter and he has to come back again on another day. The tech was great--the office procedure was awful! We always have a pre-paid yearly contract; re-thinking that now."

"Even though it was late and we were worried about the technician, Tommy showed up and completed the service check thoroughly and safely."

"Pretty good service. Id only advise that the tech really go over what he found good and needing any attention now or very soon"

"Michele was so professional!!"

"Quick, efficient job"

"Technician called ahead, arrived at the agreed-upon time, and was courteous and efficient. After completion, he offered suggestions for improved performance and answered my questions about other products and services. What more could I want?!"

"Tech was very knowledgeable, and great customer service."

"prompt and efficient"

"Love has consistently been amazing in taking care of us."

"Tommy always does a Great Job when he comes as do everyone.."

"On time,friendly. Answered my questions."

"Technician was prompt, courteous and through."

"We were pleased with the professional manner of both the technicians."

"Mr Bush was on time ,neat clean and very professional."

"Tulsi came out and checked my heating system at time promised and it was a pleasure to deal with him. He is a professional."

"We have ben with you folks for many years because of the great service you provide time after time."

"As our regular service technician Michael is interactive with us on a personal level as well as professional."

"On time, courteous, professional."

"We love Long, he is so dependable and trustworthy!! He deserves a raise!!"

"Issac is knowledgable and a pleasure to talk to"

"Courteous, prompt, knew what he was doing"

"He got here on time and did his work and I am pleased."

"Michael was very thorough in his approach and explained what was needed. I trust his work."

"Robert was wonderful! I would hire him in a split second."

"His service is superb because he cares so much!"

"Issac is the best."

"Timely, knowledgeable, professional"

"Jason was personable, professional, and quickly provided us with the information that we requested regarding air duct cleaning."

"Our tech has been here many times. He very pleasant, professional and courteous. Great young man!"

"prompt, did good job"

"On time, thorough, efficient"

"always on time."

"Warren was on time and did a great job in our home."

"Service was efficient and conducted in a COVID-safe manner. I appreciated that our tech was able to handle renewal of our contract and monthly payment."

"Issac was detailed and told me things that previous techs had not...things that would be helpful in maintaining my my 2 HVAC system."

"professional and FRIENDLY"

"Tommy was personable, prompt and professional. He took care of everything In an extremely efficient manner."

"Zee is extremely knowledgeable"

"Excellent tech service"

"Tech was on time.Fast clean service"

"Arrived on time...did the inspection...went over recommendations."

"Mike does excellent work, is careful, competent, skilled, knowledgeable, thorough. He's the best!"

"E fficient, courteous, prompt"

"Good worker. Pleasant and efficient."

"Stephen Kimani was a true professional. He explained in detail the purpose visit prior to starting any work. When completed, he reviewed the work that had been completed. I will be requesting Stephen be assigned to complete my spring visit."

"He stuck with it until he got it fixed. It wasn't easy."

"Technician explained service done clearly. And Jimmy Wise, the Residential Sales Consultant, also clearly presented recommendations."

"I was very dissatisfied with the phone service I received - I had to call 3 times before my request for a quote was acted on by the Sales Dept. All three customer service reps assured me that the order was sent. Stephen was finally sent and he was TERRIFIC! I did not know he was coming but was glad that he did. He kept apologizing that no one told me that he had been sent to do a quote. It was no problem and he did a good job of explaining and giving me the quote."

"Excellent technician."

"Paul was very thorough"

"The technician was very polite and personable. He answered all my questions, especially concerning the thermostat, filter, and the condition of the "crawl space" area. The system is working very well."

"Showed up on time, knowledgable, polite"

"appreciate the timely and professional service"

"Efficient, timely, and respectful."

"Tech was ontime, courteous and respectful of personal distancing and masking."

"One star rating is because technician charged me $140 for $3 part. Was this decision made by technician or management?"