Peachtree Service Experts Reviews

"We have ben with you folks for many years because of the great service you provide time after time."

"As our regular service technician Michael is interactive with us on a personal level as well as professional."

"On time, courteous, professional."

"We love Long, he is so dependable and trustworthy!! He deserves a raise!!"

"Issac is knowledgable and a pleasure to talk to"

"Courteous, prompt, knew what he was doing"

"He got here on time and did his work and I am pleased."

"Michael was very thorough in his approach and explained what was needed. I trust his work."

"Robert was wonderful! I would hire him in a split second."

"His service is superb because he cares so much!"

"Issac is the best."

"Timely, knowledgeable, professional"

"Jason was personable, professional, and quickly provided us with the information that we requested regarding air duct cleaning."

"Our tech has been here many times. He very pleasant, professional and courteous. Great young man!"

"prompt, did good job"

"On time, thorough, efficient"

"always on time."

"Warren was on time and did a great job in our home."

"Service was efficient and conducted in a COVID-safe manner. I appreciated that our tech was able to handle renewal of our contract and monthly payment."

"Issac was detailed and told me things that previous techs had not...things that would be helpful in maintaining my my 2 HVAC system."

"professional and FRIENDLY"

"Tommy was personable, prompt and professional. He took care of everything In an extremely efficient manner."

"Zee is extremely knowledgeable"

"Excellent tech service"

"Tech was on time.Fast clean service"

"Arrived on time...did the inspection...went over recommendations."

"Mike does excellent work, is careful, competent, skilled, knowledgeable, thorough. He's the best!"

"E fficient, courteous, prompt"

"Good worker. Pleasant and efficient."

"Stephen Kimani was a true professional. He explained in detail the purpose visit prior to starting any work. When completed, he reviewed the work that had been completed. I will be requesting Stephen be assigned to complete my spring visit."

"He stuck with it until he got it fixed. It wasn't easy."

"Technician explained service done clearly. And Jimmy Wise, the Residential Sales Consultant, also clearly presented recommendations."

"I was very dissatisfied with the phone service I received - I had to call 3 times before my request for a quote was acted on by the Sales Dept. All three customer service reps assured me that the order was sent. Stephen was finally sent and he was TERRIFIC! I did not know he was coming but was glad that he did. He kept apologizing that no one told me that he had been sent to do a quote. It was no problem and he did a good job of explaining and giving me the quote."

"Excellent technician."

"Paul was very thorough"

"The technician was very polite and personable. He answered all my questions, especially concerning the thermostat, filter, and the condition of the "crawl space" area. The system is working very well."

"Showed up on time, knowledgable, polite"

"appreciate the timely and professional service"

"Efficient, timely, and respectful."

"Tech was ontime, courteous and respectful of personal distancing and masking."

"One star rating is because technician charged me $140 for $3 part. Was this decision made by technician or management?"

"I was only here when he arrived. I ran a short errand and he was gone when I returned. I usually have excellent service and I expect this visit was also excellent."

"Jamil, Kennedy and Russ did a great job with the installation. We were impressed that they completed both the water heater and HVAC installs in one day. They were courteous and efficient, and answered all our questions. They left the workspace clean, and the new units look great! And we appreciate the quick response to our need."

"Loveday was very upbeat and took care of assessing our furnace quickly. He reminded us of the need to keep the furnace in good working order and it looks like everything is fine. No changes at this time."

"Professional and explain things properly"

"Great job done with care"

"Professionalism"

"Liisrened and Silver problem"

"Thorough"

"I was Satisfied with the service"

"Service was quick however appointment was for 10-12 after number of phone calls technician showed up after 1"

"He did a very good job, he just did not install a new thermostat like I had requested before the appointment."

"Lovee has been servicing us for a while and he always is thorough and courteous"

"Technician is very nice and asked just the right questions about my service."

"professional, courtesy, and good service."

"Technician would not come because I had just had a covid test for cataract surgery on Tuesday Said was company policy for him not to coe after my surgery."

"Very professional. Respectful. Care about his work. And don't rush to complete job. And leave the job incomplete."

"Tommy does a great job and very professional"

"appointment timeframe was noon to 2pm. Tech arrived at ~3:45 with no apology for being late. He attempted hard sell of expensive version of furnace filter, with no goo explanation why company installed paper filters that he indicated would likely cause early burn out of furnace motor."

"Technician advised I needed to replace motor run capacitor per results of test. He states price would be $140 which I paid. After web research I discovered the part price is about $3. Question: Who decided charging $140 for a $3 part was appropriate, the technician or management?"

"Tulasi is knowledgeable, friendly and very polite. Very exceptional and I ssay this as a very long-time customer"

"service was on time and completed quickly"

"The new heater installed in July 2019 never worked properly and it does not heat the water."

"Mr long is always cheerful and gives helpful info"

"Michel is the best! When he has serviced our systems we know that everything is in perfect order!"

"I was not given a copy of the service report and the PDF file was unreadable. I request a copy from Peachtree office, so far I have not received a print out of the service provided. He was also hard to understand."

"FAST, courteous and concerned for the customer!"

"Tommy has been doing the inspection of my HVAC for years. He is always pleasant and efficient."

"Totally satisfied with the technician, the phone schedulers, etc. Very unsatisifed with difficulty in changing an appoointment because you are filled up so far in the future...which seems to indicate not enough help to support your long-term contract customers., Very happy with your people, unhappy with company approach on this matter, I see no value in being a contract customer."

"Stephen was very helpful and always answers any questions and explains everything clearly. Very friendly and knowledgeable."

"Isaiah was pleasant and courteous, and efficiently did his job. He recommended improvements to the system."

"efficient service"

"Tech is very knowledgeable and courteous."

"On time, very nice"

"Tech on time and serviced 2 units quickly"

"Had to call 2 times because my 2 hour time window was not observed. Tech actually arrived 30 minutes late"

"We always request Toolsie because he wlays does a great job."

"Work was done well."

"The tech was knowledgeable and unobtrusive as he checked out the system."

"He was fine."

"Courteous, knowledgeable and professional"

"Tech was professional, and explained what he did and has a very nice personality."

"Nice job on cleaning my unit"

"Informative"

"efficient, knowledgeable"

"Very professional, knowledgeable, and pleasant. Answered all my questions and was prompt. Would be happy to have him do my services."

"Tari was very personable and very thorough and knowledgeable."

"Mike is alway reliable, trustworthy and on time"

"He was friendly, performed a very thoroughjob on both units, He took his time and completed all of his tasks."

"The clogged line was a result of not being supported after the repair in August. Therefore I saw it as a follow up. I never received an invoice. The technician demanded I pay to get an invoice explaining the charges."

"It's accurate."

"Professional, timely, knowledgeable. He advised that an ultraviolet bulb needed to be replaced. Although he didn't have one at the time, he left his card and when I called to say that we decided that we wanted to replace it, he made it happen promptly."

"Long is quick and efficient."

"He was very professional and knowledgeable."

"Received email when appt. booked. Got call from technician prior to arriving. As he was running late, he asked if it was still OK to come. Wore mask and footies. Very respectful of my home."

"Steve professional and personable. He explained everything that he was doing and answered all questions."

"Quick efficient"

"Stephen was friendly and professional. I'm grateful he called ahead to let me know his arrival time. There were no problems."

"Tulasi was very patient and explained things and showed me the filter that needed replacing and way. Then he took the time to go get the filter so I did not have reschedule and appt."

"Technician explained every thing he did, the status of the system, and answered all my questions."

"Excellent service by tech."

"Technician communicated about arrival time, arrived promptly, completed the work neatly and quickly, and was mindful of public health guidelines like masks and distancing."

"The Technician went about his work. He was pleasant and professional. He completed the job and paperwork and went on his way."

"Michel was the first service technician who ever went immediately to the warehouse to pick up the specialized HEPA filters that we use in our two systems. Always before we had to wait for a second visit later in the week."

"Mr. Moundounga called me letting me know he had arrived at my home. He impressed me with his knowledge and was efficient getting the tune-up completed in a timely manner. Great job!!!"

"thorough examination of system"

"Thank you for your good dependable service. !!!"

"Because he came on a early date of my choice rather than my appointment date"

"Paul was punctual, informative, and very thorough."

"Structurally installation was good. Functional ly there was a faulty switch that disabled the thermostat"

"Every since my installation, I have received wonderful service through Peachtree Service Experts."

"On Sunday, September 20, we found that our furnace was not heating. We called Peachtree, and they dispatched a service technician who arrived shortly. He immediately recognized the problem and had a solution in just a few minutes! Many thanks to Tulasi for his professionalism and knowledge of our system."

"Michel was very courteous and respectful of our house. He often explained what he was doing and why he was doing it. I believe he did everything that was needed to prepare our units for the heating season."

"Service technician had been here for several prior system checkups. So he knew where to go and what to do. He was quick and efficient. Also a nice guy."

"Friendly, efficient, knowledgeable technicians. Careful when they came in and made sure they were respectful of my home and cleaned up."

"JC is very thorough!"

"Machel is wonderful. I trust him completely"

"on time, courteous, and thorough."

"He was friendly, efficient and gave me tip a couple of tips on saving money and energy consumption. Plus when I asked if I could renew my annual service contract early and receive a discount he gladly agreed to handle it. All great things when you don't have a job."

"He was very professional."

"Tulasi was very thorough and professional. In additional to the regular inspection, he even vacuumed the unit inside and out."

"Prompt, courteous, friendly, and knowledgeable. Couldn't ask for more! I've used Peachtree Service Experts and your predecessor companies for at least 30 and possible 40 years and have always been fully satisfied!"

"I was I was impressed that they were on time and they did the job fairly quickly"

"He was polite and thorough"

"Peachtree service tech Stephen Kimani always provides excellent and competent service on our heating and air-conditioning equipment. He is friendly, informative, and a pleasure to have working with us. A real credit to the company!"

"Salesman Sheik Ahmed, and install team Victor, Josh, Sam, and Sammy, were all knowledgeable, and they answered all of our questions. The install team did a very good job and were careful and friendly."

"Simple task for the technician. Handledit very well, on time."

"Very efficient and polite"

"Professional. came within the scheduled time"

"The 2 guys that were here had some challenges but were able to figure it out and did a great job."

"Tulasi did an excellent job. He was very friendly, knowledgeable and thorough. I would like to have him continue to service my systems going forward if that is possible."

"Nice guy"

"Always helpful and respectful."

"quick service! called about problem, technician here 2 hours later"

"The technician was prompt, polite and effectively diagnosed the problem."

"Good service"

"courteous, professional and did a nice job explaining what he was doing"

"Courteous, professional. Q4 was answered 8/10 rather than 10/10, because of problems in the past getting appointments completed. This was not however a problem this time."

"THe technicians were great. The scheduling Dept is not so great. Poor communication. I was told someone would call me Labor day week (I had given tines that were good) - No one ever called. I called the following week. Received apology. Gave three days I was free. Carlos just called one morning and siad - I'm coming. How about giving me a heads UP?"

"Robbie and Jimmy were very knowledgeable , professional and answered all my questions. They took care of the problem quickly and efficiently. Gave me good suggestions for future efficiencies. I would recommend."

"Prompt"

"Mike has serviced my equipment for several years. He is on time or early with a call, efficient, answers questions of problem, goes to work and finishes the job efficiently. Always pleased with his work."

"Zee was professional, detailed, and kept me informed."

"Tulasi was thorough, professional and very helpful."

"Mike was excellent. He made sure our equipment was clean and answered any questions we had. He didn't even complain that he had to crawl on his hands and knees to access the inside unit."

"Our technician was extremely polite and professionlal"

"Michel came and completed the work within the scheduled time frame. The first technician that was scheduled did not, and did not even call to say they were running late! All of the ratings are based on our experience with Michel."

"The technician was knowledgeable."

"showed upon time, knew what to do (Fall Checkup)"

"I was very happy with the entire experience. Zee, my technician, and Jimmy, the person accompanying him, were pleasant and professional. When an issue was found Zee got permission to see it through to completion which meant he had to go and pickup a part and then return. He did so in a timely manner and in a matter of a few minutes resolved the issue. I was very glad that he was the one that had been assigned my service call that day."

"tech was on time and answered questions."

"Installation was perfect"

"They was concern about my Heating and cooling system."

"KC and Josh seemed very familiar with my old boiler's operation."

"Service tech very friendly and informative"

"Technician was punctual and communicated well."

"Prompt, courteous, answered all my questions"

"Arrived on time. Professional and polite. Very clear as to what he was doing."

"Mike Bush always prompt and professional."

"Because Tulsi is the best service tech of any company I have ever dealt with. No question goes unanswered and his attention to detail is impeccable."

"I had a schedule appointment to arrive between 8-10 made 6 weeks before. Waiting on the tech till 10:15 am, decided to call to find out what happen? to my surprise I was told that they had a meeting and was running behind!! I was disappointed that no one called me! And that I had to call to find out where the tech was- Ive been a customer of yours for 22 years"

"Time slot for appointment: 12:00 - 2:00. Tech arrived at 5:45 PM and left at 7:30 PM. Ticket placed in 'on-call' status with no communication to us. I had to call twice to get updated status. No transparency to invoice (no breakdown of part cost, labor cost, service fee). Just a 'number' pulled out of the sky. You guys did the impossible: you made all other contractors look good by comparison. Tell me why I shouldn't send a review out to the 85+ neighborhoods that subscribe to NextDoor?"

"They were both very informative"

"Good fast work"

"From initial Technician diagnosis tha unit 1 had a leak through Jimmy Wise estimate to replace unit, then with Robert Romane and his partner doing the replacement. It was a pleasure as all were polite, courteous, practiced all CDC guidelines. My oldest daughter in another state is going through covid-19 as testing positive first day of school and as a asst. principal of public school with all precautions proves we all are at some risk. BTW all of your team members loved my dogs and the dogs loved them."

"Michel was on time, very consultative, and did excellent work."

"Appt on time. Tech very professional. Quick diagnosis."

"Quick response to AC outage call. Technician was quick and very nice."

"Robert figures out the cause of the problem, explained it, and fixed it."

"Efficient and professional for a late Saturday afternoon system not working. Was instructed to restart after 1 1/2 hrs allowing cool down. Michel Moundounga called me to make sure unit was operating. Years of having maintenance plan with Peachtree paid off"

"On time, efficient, competent."

"The technician was very knowledgeable and did a thorough check/diagnostic of my A/C system."

"very professional and pays attention to details"

"He put one filter in my garbage but claimed to have replaced two filters since I have two units. He charged me for one filter because I have one unit under the advantage plan. He then said he would email me a receipt which has never happened before and Im still waiting for the receipt"

"Polite, friendly, efficient."

"Prompt efficient helpful"

"Stephen was professional and friendly"

"very professional and helpful"

"Precise timing fast service easy communication. And great knowledge of heat and air."

"Timely support in an emergency and quality technician care and excellence. The technician was quick in getting to my home, courteous, professional, identified the problem with my AC unit and told me how he was going to fix it, and was clear on pricing for the repair. Had it up and running in no time! Peachtree was great!"

"Everything was done well and the technician was capable , friendly and conscious of distance service ."

"Thank you PTREE Service for hiring the very best team to service your customers.????"

"Courteous and professional."

"They fixed the problem in a timely manner."

"Tech went through service routine checked filter, turned down thermostat to 75, asked for bleach and went outside to check capacitor. He didnt check for leaks or Freon. He proceeded to wash down coils on unit. He then said that the amount of the service wasnt provided to him so how much was I quoted ? He didnt call ahead to provide me with his arrival time."

"At first everything went great. Then we saw a mark where the insulation personel almost stepped thru the ceiling."

"Long Yip was most respectful and patient. I had felt the condensation line was partially blocked causing puddling of water in the crawl space. He was very thorough using two gallons of liquid not just one to show the line was clear. He also check the antifreeze."

"Came right away and fixed problem"

"I have sheet rock damage to the ceiling from the water tray over flowing in the attic due to condensation. It wasn't installed properly and created a stain in the ceiling. The technician took photos and said someone would get back to me about repairing & patching up the sheetrock, but I haven't heard from anyone on when this will be happening. Could someone reach out via email and let me know? Thanks"

"Made the AC keep the temp perfect. Warren did a great job! I remembered!"

"Loveday is always so pleasant. He is on time and spends time with us - explaining all services provided."

"The sale consultant was nice, very knowledgeable and was very patient. I did not feel rushed through the sales process."

"analyzed problem and proceeded to repair and luckyly had needed part on truck."

"Helpful, informative service"

"quick, neat and professional"

"Prompt & responsive"

"Called in evening, Tulasi arrived as scheduled at 8AM, he quickly identified the problem, went to get the part and installed. Our air conditioner was back online by 11:30AM on a hot summer day! Great job!"

"Very knowledgeable"

"very professional and knowledgeable"

"Pleasant. Arrived on time. Worked well and explained things as he went."

"Tech was very considerate, and insured that all my questions were addressed."

"The technition recognized the problem right away and found a disconnected wire on the outside unit. He solved the problem in no time."

"Service tech recommended I buy air filter for upstairs heating unit at $170.00. I was able to buy the exact same air filter from Amazon for $35.00! He also recommended a $700.00 duct cleaning."

"We have been your customers for many years but we have requested that Zee be noted as our preferred technician. So there! :)"

"He was early.He finished quickly."

"Arrived on time, both men very pleasant. Josh remembered details from prior visit, which was impressive."

"Technician came out within 2 hours of service call, fixed the problem in less than an hour! Wonderful service! We have been customers of Peachtree Service Experts since 1990! Customers for life!"

"Jimmy was very responsive, working with us at a distance and our tenant locally. He gave us options and answered many of our concerns. Note that I do not give "10" ratings, so he did everything I can think of for us."

"Tech was very nice. Seemed to enjoy his work."

"Courteous, efficient, and professional. Only ding is that an installed a/c vent was not installed perfectly."

"Provided ongoing updates on situation. Very nice person to interact with when one has no AC."

"Loveday, the technician, is the most courteous, pleasant, helpful person imaginable."

"PROMPT, HERE WHEN HE SAID HE WOULD BE, QUICKLY FOUND PROBLEM AND REPAIRED IT."

"Pleasant, personable, and technically savvy."

"Showed up on time, explained the situation, replaced 10 year old pump. Practiced all COVID-19 recommendations."

"Very through inspection- answered all my questions"

"very good service, but no one is perfect"

"The tuning service was done on time Today by Tommy. . We do not know how good it was as we are not experts in this . Tommy was courteous. However, the person who scheduled to come on 8.21.20 wasted our time and ( delayed for few hours - lied to us that it was raining in Duluth but it was not!) . Finally nothing was done even after showing up at the house . A real waste."

"He even washed my equipment outside. First time one of ur team has done that since I joined u years ago."

"Efficient, on time; Jason was pleasant and respectful and wore his mask!!"

"Issac quickly identified the problem with our unit, explained what the problem was and immediately ordered the new part."

"Mike did not wear a mask initially. He also did not appear to check the thermostats. My upstairs AC was not working later - I was able to get it to do so by resetting it ( turned off and on)"

"They were very helpful inspecting my water heater and them being HVAC guys. Found out my issue. I've since researched it and have found a way to extend it'slife a little longer. One of them sort of pushed me to buy a waterheater"

"Please send me a detail of what was done on our last service Did not leave an invoices"

"Paul had his own agenda and did not listen to the customer needs. Additionally, he was not confident in his findings or recommendations. He kept using phrases as I think or it could be. I want someone who can tell me what is not working and why along with how to fix it."

"He explained what the problem was and did a temporary fix until the new part could be obtained"

"Ive be a customer since 1992 when we moved into the townhouse."

"Unit was working fine until after 8/7/20 appointment. $1300 repair or replacement was suggested and then the unit quit working. Came back with salesman Josh and tried to sell me a new unit. I figured out with help if another company that the wet switch was placed under the copper refrigerant line which was dripping because the foam wrap had been pulled back 3 inches from the unit exposing the pipe which obviously sweats and drips in a hot attic. Looked like sabotage for that to mysteriously occur after a routine maintenance check and filter swap. Also, unit did not have a freon leak or pressure issues as indicated both times your tech came to house. Careless at a minimum. Attempt to sell a new unit for no reason on a lease plan of some sort seems more likely."

"did a good job. but im waiting for the bill . the E mail receite didnt come."

"He did a good job and had a good attitude. I have referred him to a neighbor."

"Paul spent extra time cleaning the coil, and he pointed out that the prior technicians hadn't cleaned it recently - possibly more than a year."

"I thought somebody was coming over here to do that quote! I'd've been much happier all along to know I was just waiting for a phone call. Or you could set up on online form for it."

"Very knowledgeable and provided good suggestions regarding an upgrade."

"Mike Bush has been my service person for 19 years and always does a great job. This was a challenging repair- rodent damage to unit insulation."

"My water heater was turned off n I called them about it n no response"

"The technician showed up at 8:30 AM. Our appointment was scheduled for between 10 -12 noon. He was rude."

"Service tech found the problem, explained how he would correct the problem and cost of the fix. No pressure at all from the service tech or sales person."

"He was thorough and professional"

"The technician arrived ahead of schedule and completed the repair ina timely manner."

"We need a new HVAC system. Salesman did not seem very knowledgeable about the product and the price was much too high compared with other providers."

"Problem was found quickly!"

"Very prompt response and diagnosis"

"Waiting decision regarding damage done to water heater when installing new Lenox unit."

"Michel has been here before, he is great! In fact all of the technicians you guys hire are top notch, I'm always happy with them, and several of them have been here more than once, so I'm very glad you keep skilled employees that I recognize."

"Lovely has consistently done a good job."

"Responsiveness, service and appointment availability"

"I scheduled an appointment - got a confirmation that a HVAC rep would be here at 3:15. - At 4:00, I called to inquire what happened. I was told that the rep would call me right back. He called me right back, was super nice- but he never received the commitment, and I was not on his list. He offered to come right then with ~ 1 hours ETA. No thanks. I don't want to do business with a company where I'm an after thought! I don't blame the HVAC rep - my appoint was dropped before ever talking to him..."

"Despite Robbie's best efforts, I still have a $20,000 HVCA system that does not function asit should. I cannot sustain a 4 zone system. The system defaults to a single zone(system). I just as well have a single system with an old fashioned mercury swith thermostat"

"Joe spent a long time making adjusts until the system was working precisely. He explained the issue."

"Technician came early and called first. Did a nice job explaining the cleaning and state of equipment."

"Very fast, expert service."

"Stephen did a superb job installing a replacement evaporator coil upstairs. He took out the old one and after several breaks for heat in the attic he completed his task. He then ran a nitrogen test which showed no leaks and he reloaded the Freon and ran the system until it showed no problems."

"Michel provided excellent service. He checked all our units, indoor and outdoor, and as always, was thorough and polite."

"Paul appeared to be professional and brought the need for duct work to our attention."

"Isaac came out twice to find the leak and restore my air plus felt my disappointment so he helped me out greatly"

"Arrived as scheduled and go try system going efficiently"

"Though there is always room for growth, Robbie is/was concerned that the Customer Experience was the best he could provide."

"Jason had to come back the next day because of a huge rainstorm made his work outside impossible."

"This technician was a favorite of my late wife, and I liked him, too. He did his job without selling me on a new unit as his primary job. Oh, he mentioned it but I dislike having a sales rep show up with the technician."

"Great customer service"