Peachtree Service Experts Reviews

"The technician had been to our home previously, remembered us, was very friendly and professional."

"Technician was very knowledgeable about unit and gave great advice. Technician however forgot to turn air back up. Temp was set to 89 upstairs. It was very hot!"

"very professional and polite"

"On time and polite"

"Technician was friendly and explained what he did and the results"

"Lamarr the service tech was great, however the salesman who came with him I do not trust. He has tried to get me to buy a new system for the last 2 years. After they left I found some of the tape on my system had been pull apart."

"The technician was thorough, professional, and explained everything."

"Our last experience was great! The service was quick, thorough, and our serviceman was friendly and forthcoming with information! In the past, purchasing our HVAC system, we were not at all happy with your company. We were pressured into signing up for something we neither wanted nor needed (We were sweating in July in a house that hadn't been air conditioned in days and were just desperate for relief) and then were sold an inadequate HVAC unit and had to have another one installed. Very unpleasant experience. But this last time was perfect. Hopefully, we are back on track with Peachtree Heating and Air!"

"He was an excellent worker."

"Service professional was very thorough and efficient!!!"

"The service tech always does a great job."

"Everything was great."

"Ty is very knowledgeable and caring about customers. He is a big asset to your company."

"The technician was professional, friendly, knowledgeable and on time."

"Response time was fast, Justin was extremely knowledgeable and professional, and both Justin and Nick did a fantastic job replacing and repairing my faucet."

"Technician was on time, courteous and worked efficiently."

"Seemed to know his business and was very personable."

"Good technician"

"Excellent service"

"Cortez did a very thorough job."

"Outstanding job!"

"Tari was very diligent in his service provided ."

"Ben was very thorough. He answered all my questions"

"Great job!!!"

"Optipons for range do ot fit the question. Assuming you meant a range of satisfaction I gave my rating based on showing up in the promised time with advanced notice, working quickly and keeping us informed what was happening, and showing concern for our home. Won;t be able to assess quality of work because we are not using heat yet"

"Very kind and efficient."

"Richard is an excellent service person!! Very respectful, knowledgeable and professional."

"The service team did what they were supposed to do in a timely manner and explained what they had done."

"Nicholas was professional. courteous and efficient."

"He fix the problem less than 10 to 15 mins. He provided me with an maintenance agreement, good info."

"very promt repsonse and took responsibility for problem"

"Phone rep was great in helping me re-schedule for service. Technician was pleasant, knowledgeable and thorough. Clearly articulating details. Great job!"

"Efficient"

"Was more than professional gave me what and what not could be my problem. I believe that you should hire more people like him."

"He was very polite and efficient."

"Prompt, professional, and courteous."

"Very professional and neat technician. Called ahead and conscientiously completed his job."

"As always Huy was professional and thorough."

"Jimmy was friendly, courteous, and thorough in his service."

"I was pleased with Stephen. I AM OUTRAGED at your cost for the filter as one can easily purchased for less than one-half your price. AND, installation is NO BIG ISSUE. I will check our other companies for pricing for now I wonder do you overprice everything!!!!!"

"Polite and well informed"

"Very efficient."

"Jamie is always very good."

"The technician called to let us know he was on the way and then was here right about the time he said he would be. He told us what he was doing and was very pleasant."

"Both gentlemen did an excellent job in servicing equipment and advising about what is new."

"Ben was terrific! He checked everything. Gave me his detailed analysis. Was courteous and professional. After he left, I realized that he had put pieces of luggage back in the HVAC room that I had taken out to give him room to operate. No previous technician has been so attentive and helpful."

"Stephen was excellent!"

"The young man put on the protective covering over his shoes and was very courteious"

"Very detailed Review"

"Mitchell was very good at explaining what he had checked and what he had found. Not just stating that everything was OK."

"polite and friendly"

"Very nice gentleman, answered all my questions. Very happy that a salesperson did not accompany him."

"Helpful and honest"

"On time and very thorough tecnician."

"Stephan is very knowledgable concerning heating units. Keeps you informed."

"The part replaced cost around $30"

"The technician arrived within the time allotted."

"Excellent service"

"Cortez provided excellent customer service."

"He was amazing."

"Very thorough and professional"

"Polite and knowledgeable"

"Early and professional"

"Quick and efficient"

"Called ahead, assessed system"

"professionalism"

"Jimmy was thorough and very professional. Outstanding service"

"Workers were quiet and professional."

"Abdul did a great job"

"Richard was very conscientious and knowledgeable. Enjoyed his visit!!"

"Professional, courteous service"

"Mr Bowie identified problem which I wondered why it had not been discovered on maintenance o day earlier, worked diligently to resolve, was pleasant to work with"

"Great customer service."

"Installers did a excellent job, Very hard working dedicated professionals Job well done"

"Great service. Arrived on time."

"I am very disappointed in the system chosen to replace our attic unit. I trusted the tech because we have used Peachtree for years and are happy with our other unit and the previous unit. He put a heater with a 1 inch filter that has to be replaced 4 times a year in an attic space that requires us to crawl several feet under the unit and shimy up next to it to reach the filter. The previous unit had a 4 inch filter that had to be replaced only once a year which was doable. He knew we are not young and flexible. A one inch filter makes no sense for an attic unit owned by a middle aged couple. The new air conditioner also stopped working the day it was installed and a second person had to come out the next day and get it running again."

"Expediant, professional and informative, knowledgeable of maintainence."

"Zee was very prompt and performed the best service available and went well beyond the initial service request."

"Always do great work"

"Terrible customer service and very unreliable. I have tried to give this company the benefit of the doubt, but the time windows are insanely long, and they refuse to provide updates about arrival. As a full time teacher, I do not appreciate their complete disregard for my time."

"Very professional technician, very polite!!"

"Stephen was very customer oriented. Explained everything he did during the service call"

"Mitch seemed to be very knowledgeable and got the job done while working in the rain!"

"I am disappointed that I was given nothing, no piece of paper. for in- stance to put in my files, to show anyone or anything was done."

"Jimmy was very intelligent very respectable no his work we felt safe and comfortable around him"

"Arrived on time, performed quality work, provided EXCELLENT explanation of his work, and a very pleasant person!"

"Great"

"Great customer service and knowledgeable Technicians!"

"Technician went above and beyond expectations."

"My technician called ahead, arrived within the time window and was very pleasant. He explained everything that was going to be done and completed the service in a timely manner."

"Technician was very knowledgeable about the system and made a few good recommendations."

"KC and Hoyt serviced my units very professionally and efficiently. Both were polite, answered any questions I had and were very helpful. Would certainly request both for further service."

"The service man is very professional and polite. He cares about the customers, and works hard to do a great job."

"Things moved smooth"

"Huy is the best!"

"KC and Hoyt explained everything they did. KC was very detailed; the clean up was excellent and I was well informed. Hoyt explained additional services such as being able to install heat and AC in my sun porch."

"Prompt, professional"

"Your service has always been great."

"Angel Vasquez and his co-worker Did and excellent follow-up job. They are very hard dedication workers. Thxs for all they do ."

"Very professional and knowledgeable."

"Jonathan Vasquez came in place of Huoy. I always have Huoy. I was pleasantly pleased with his knowledge, thoroughness, and manner. Great young man and please recognize him!"

"Richard Denty serviced my home for many years"

"Technician was very knowledgeable and thorough Kept me informed at all time."

"Mr. Anderson was very patient and kind as we updated my thermostat. He is an amazing asset to your company."

"Polite and efficient techs"

"Was expecting fall service check (including furnace) but got a good AC check up."

"Yeah well you sent a very young kid with not much experience who ended up following what I told him the problems were and for the solution said I need to replace three toilets! Seems replacing stuff is the way to go these days!"

"I think Mitchell was the most thorough tech weve had and was impressed by his knowledge and his explanations."

"Service is not an issue for me. My issue could not be resolved without creating another issue."

"Roman was very knowledgeable and answered our questions and explained it to us very friendly and helpful"

"He did a fantastic job"

"It is unfortunate that we get a new technician. Every time we have a service call which is Frequent. We have four different systems and two are very hard to reach and in fact, cant be reached by overweight technicians. They are in the ceiling. And because we get a new technician every time they spend four hours or more at our house, when it should take an hour and a half. Also, we are told that one technician will be assigned but another one will show up. We would like for one or two technicians to be dedicated to our house and get familiar with it. We have been doing this over 25 years. Also, the technician today was lovely, but did not change all the filters which we thought would happen automatically. We would hate to change companies after all these years, but the service level has declined over time."

"Very professional, timely service."

"On time, efficient, and extremely polite. Great asset to your company!"

"Very nice. Professional."

"They worked with me on cost"

"The technician was very thorough performing the maintenance on my two AC units. He showed me pictures and pressure readings of both units. This was much better information than the BS and hard sell experience I had the last time Peachtree came out earlier in the year."

"My appointment yesterday was from 12:00 -2:00. At 2:55 I left my house without the technician showing up nor calling."

"Jonathan was very professional and thorough. The details provided on the inspection report were very helpful."

"Fast response, professional/thorough situation assessment, & explanation of problem."

"Very helpful and professional"

"got no call from tech prior to arrival"

"Lopez found and fixed the problem right away. He was very pleasant."

"On time, polite, went about his work quietly"

"They were before time set, completed work in a very reasonable time!"

"James arrived early, completed his inspection and changed out the filters. It was easy to schedule this appointment online and I was able to get the desired time."

"Tulsai was professional and explained everything he did and was going to do."

"I always request Huy for all service appointments."

"Kwame was the perfect gentleman. He explained everything he was doing as some of the procedures have changed. In the process of checking the system he showed me that the pad in the humidifier should be changed the next time the furnace is inspected. While checking and cleaning the outside unit he found the capacitor to be failing and recommended that we get it replaced which we agreed and he did replace it. He showed us the new reporting system that is now used and it looks great, providing us with photos as well as the written report we wer use to getting."

"The service technician did a good job identifying two thermostats that were not working. He replaced the thermostats but his boss made us pay labor for two. The two thermostats replaced were 6 feet apart and he only had to snap them on!"

"The tech was very through and informative."

"good communication and thorough service"

"Tech was early, personable, and informative"

"He was on time and checked our equipment efficiently."

"On time; returned everything (doors locks, entries etc back to how they found. Explained inspection services, and had a 'good attitude' ."

"Nathan was patient and offered great service despite the misinformation I was given from office rep."

"Tech was professional."

"Always get good service"

"He was very professional and explained what the problem was."

"Nicholas was very professional. He completed his task quickly and fixed the problem."

"Was well informed about the time of the techs arrival. Also the Professionally of the tech. He was very informative of what He did ."

"The technician was prompt and professional. He did a thorough job assessing the equipment and performing the maintenance tasks"

"they were knowedgabe and pIeasant"

"Cortez was very professional and he is knowledgeable."

"Excellent service and come within Window time ."

"Jonathan was extremely professional and knowledgeable"

"Through, professional. Explained well what was done and needed ."

"Prompt efficient service"

"Capable and personable"

"Excellent customer service skills-notification on way/arrived early, notification steps for process. Very thorough"

"Technician Kwame Kilgore was efficient and very helpful in answering my questions."

"Mr Cortez was very kind and offered explanations to what what going on with our unit and what needed to be done. I was also able to save money by joining as a monthly member, after he went into detail of what that would offer and save us! He was thorough and kind. We truly appreciate him!"

"Punctual courteous and efficient"

"Yonas is very thorough and knowledgeable. He resolved a problem that was affecting the usual high quality of the system by replacing the condensate pump. He has serviced my system before and has always has been timely, courteous; a valuable member of your team!"

"Ive been a customer for over 30 years and have always appreciated the professionalism and courtesy of your employees. Jimmy was no exception!"

"Augustine was very pleasant. He gave us a lot of information on our unit and opinions of what we could do. Very nice person."

"Very nice and quick"

"service Rep was very friendly and helpful"

"KC is the best, very dependable! I stay with Peachtree Service so I can have KC as my technician."

"Never showed up"

"courteous and professional"

"Determination on Yonas' part to find a solution for the water backlog, lack of cooling in the upstairs house level, and add more help with the work load to all them to finish the repair and task."

"The tech was courteous, nice and knowledgeable."

"The job is under it by another provider"

"The tech was very professional and friendly!"

"Excellent service , Terrance and hoyt nunnally are very knowledgeable about explaining heating and air-conditioning need."

"Excellent work."

"Good notification, knowledgeable, fast but thorough. Always pleased with your techs."

"The service was excellent Have confidence in the work that Richard does."

"Richard is the absolute best."

"Very professional & high quality. We signed up for semi-annual maintenance service. Looking forward to your customer service."

"Mr Loveday Is always professional and he takes the time to explain what hes doing and why. Hes proficient in what he does and makes sure I am satisfied with the service provided."

"The technician was extremely knowledgeable and provided detailed explanations for every test and findings. His actions and demeanor were also very professional."

"The tech called to alert he was on the way. I let him know my tenant would be there. When there are tenants in the home and not the owner, it would be nice to get a follow up call on the results."

"Technician was very professional and did a thorough job."

"Prompt, thorough, expert advice"

"Augustine was on time, courteous, professional, and explained all the maintenance he performed on my system."

"We have yet to have service provided. We are not scheduled for service until Monday 9/11/23. Don't know why I got this survey so early."

"Very satisfied"

"Very happy with the service. Technician was through, neat and capable."

"I tried to make the appointment on-line a week earlier and got no response. Then I got the email to tell me to schedule the routine maintenance. So I call and got the appointment."

"Zee got my AC working again, nice guy, got it done!"

"Provided excellent service."

"Nice guy. Very professional."

"Your service personal were able to offer any/all questions asked in a friendly manner about our system."

"On time Cordial and very professional."

"Technician called to state his arrival time and then arrived on time. Made a good impression doing the inspection for a quote for new equipment. Your price quote is not close to competitive, unfortunately. The cash prices for the 3 categories of equipment were each about double of normal market prices. Same thing for your "lease program" prices -- about double what others charge in this market. I will not be purchasing from you."

"Your expert was very efficient."

"Freddi is the epitome of a professional representative of your company. I never concern myself when Freddi is in my house as he never misses a thing re: my heating and air. You're fortunate to have him in your employ."

"Came quickly at night when needed and immediately understood and fixed the problem. Very happy!"

"Answered my questions"

"Very professional and pleasant. Very thorough. Knows whats doing and showed me everything. I learned."

"Even though my appt was for 12:004:00pm & he arrived at 6:15. He was very courteous & seemed to be efficient. He went over all that he had performed in detail."

"All always are very professial and always do a good job."

"Augustine was very dedicated and thorough! Also, a delight to have in our home."

"I had nothing wrong with my system. Now it does not work and pipes are frozen outside when its 95 degrees out"

"On time. Courteous. No pressure to buy anything but answered all my questions."

"Nathan was exceptional! Notified of arrival, extraordinarily polite and very competent. In short order, every detail was handled and double checked. An excellent example of a great employee that hopefully will be mentored to advance in the company."

"Technician, was knowledgeable and well spoken."

"courteous and friendly, efficient and timely"

"He came on time. And knew what hes doing. He knew unit needs a new motor."

"Richard Dendy is always professional and courteous"

"HD ac inspected in spring so when yall called asking MD to set up service call I thought it wad for furnace. Don't zppreciste using one of my Teo service calls gor z repe a t ac inspection."

"I was very pleased"

"Nathan was very pleasant and explained everything he did along with pictures. We received great customer service from him."

"KC is great! He always is so kind and answers all my questions. I always request KC, he is the best."

"Mr Moore came for routine service. I told him my air stopped working on Sunday he went and assess what was wrong and corrected it. I was glad to get the air working again"

"The techs explained the details of the work. They worked carefully, making sure the new air-condition was installed properly."

"Clear explanation of issue, scope of work to be completed and estimate. Friendly service"

"Yonas was great. Very professional."

"Response time (same day repair), professionalism of contact on phone and technician."

"Jaime is the best."

"Cortis did a good job everything Went well and Im a timely basis"

"Cortez was on time for the appointment. He was friendly and did a great job of servicing the HVAC."

"It would have been a 10 but no one in office called and followed up when tech could get part to fix. This needs to be part of office responsibility. Ive been w your comoany 40 years. Im happy with the new air conditioner. One suggestion is font send out survey until the job is complete. Your sales agent Justin was very considerate and helped w portable air the last night."

"You seem to do pretty good work"

"Fast friendly knowledgeable service"

"The technicians explained everything from start to finish and did an awesome job on my duck work"

"larmer did a great job"

"Even though it was 11:30pm, I thought he wasn't going to come. But he did and he was very patient and professional."

"I was called about my service contract - they keep up with it. Promptly scheduled. Arrived on time. Courteous & considerate. Did the work needed, explained it."

"Terrell was extremely helpful and knowledgeable about our heating and air conditioning system. He spent quality time guiding me in my understanding."

"The Service Technician - Stephen Kimani, has provided an excellent service not only in service of my system, but explaining what and how everything he is doing."

"Huy was thorough and timely. Justin was informative."

"The overall service was exceptional! Everything from start to finish exceeded my expectations."

"Much to our surprise, we learned after the installation was complete that the wrong equipment had been sent with the crew. We chose a heat pump with a high efficiency air handler, but received an air conditioner with a low-end gas furnace. Since then, we have not even received the certificate for the 10 year parts and labor warranty that we paid for. The office seems to be ignoring communications from us."

"The outdoor unit was cleaned and the filter was changed on the inside unit. Both were checked for proper operations. Both representative and tech were friendly."

"Because of Rakesh Pithwa. Of most of the technicians that had to service our units. He has been the most thorough and fair and knowledgeable .. never has tried to upsell..cant say that for many of you!"

"They were both awesome and very knowledgeable. Tyler in particular was extremely helpful and went out of his way to answer any questions. He was fantastic and really went above and beyond."

"Very polite and knowledgeable"

"I have waited since 8am and it's now 1:15pm. I missed a lunch date at 12:30 with a friend I have not seen in a year. I called before noon to see the the technician was coming. I was told Jamie was delayed and William would come shortly. I called just now and was told the appointment was cancelled since I had service in June. This is late Augut almost Sept. I was told on the phone when making the appointment that I could have Spring or Fall appt. If you are going to cancel my appointment, do it before I sit here 5 hours and have the courtesy to give me a call to share that information with me!!"

"Technician was very timely and professional."

"I called late Sat to report one vent was not working and house was hot. Arrived before noon on Sunday, quickly fixed issue. Totally friendly and professional,"

"Loveday was friendly and knew what to check."

"Yonas showed up as promised and performed quality work!"

"They did a great job and got my A/C flushed out and working."

"I am an unfortunate owner of a Lennox system which has provided the need for a long string of repair services from your company. This has provided ample opportunity to meet a number of your personnel. Fortunately, they have been uniformly helpful and competent even when dealing with such a faulty product. I will not, of course, buy a Lennox system again, but in the likely event that the one I have will need to be replaced in the very near future, I expect to still rely on you for the inevitable service requirements. Please note that the ratings below are for servicce - not for purchase of a Lennox system."

"Rick was pleasant and professional. Explained everything."

"Lamar explained everything throughly from start to finish and went above and beyond to fixed the problem"

"We received outstanding customer service"