Peachtree Service Experts Heating & Air Conditioning Reviews

"Took 2 appointments. 4 hour window no good."

"Mike is the best !"

"Technicians are always very professional, thorough, and explsin whst they're doing"

"VERY SATISFIED"

"Only problem was that my service call was scheduled from 12N-2P and the technician arrived at 3P."

"Called was prompt, polite and knowledgeable"

"I trust Mike to tell me the truth and be thorough in his service and evaluation. He is very careful and never gets things dirty or forgets to reset temps and on/off settings. GO MIKE."

"Mike is my service guy. He is prompt, professional, and a pleasure"

"On time. Friendly, very professional, neat appearance. Has been to my on several occasions."

"Calleb was professional, courteous, and friendly. He seemed to do a thorough job and was very helpful in answering our questions."

"Technician was very friendly and professional in explaining what was done."

"Paul was prompt,police and efficient."

"Quick, Efficient, Polite, very businesslike."

"Technician (Paul) arrived early, told us the problems and what was needed, them corrected them in a timely manner. Great customer interaction and good rep for the company."

"He came when he said and solved my problem in short order."

"Prompt courteous service"

"Technician was on time and did a thorough job checking out the system. He was very pleasant to work with."

"Isaac was very professional, personable and efficient."

"Tommy was courteous, and he went above and beyond explaining what areas of the heating and air need additional attention."

"Professional"

"Took his time and explained things to me."

"Very professional and courteous"

"On time and explained what was done"

"Paul arrived on time, which most service companies don't do! The furnace check was done quickly and efficiently. Can't ask for more."

"Long found a problem we didnt even know existed until yesterday morning. Thank goodness he was already scheduled for my winter check."

"on time, polite solved a filter size problem"

"He was on time, was clean, checked everything that needed checked & was friendly."

"Very Knowledgeble/extremely pleasant/took a lot of time to answer all my questions"

"Friendly, professional, and competent"

"awesome friendly service..."

"prompt and professional service. However, technician did not have ladder on truck (which is needed to reach one of our units) and did not have the correct size filters. Fortunately we had both."

"The technician was very thorough and provided excellent customer service, he pointed out helpful things to help us maximize our units efficiency."

"Isaac very professional"

"Technician arrived as promised, went right to work, and serviced my units in a timely manner."

"Custmer Service on advisingvwhen to expect technician. The technician is always very polite & does a complete inspection of system."

"I like the fact that I either get Tommy or Richard when I have a service call. I've developed a good relationship them both over the last few years and they remember me and my system."

"Great customer service."

"Very thorough and eager to explain everything."

"When scheduled asked for check list, told technician would have. When asked technician was told it was in the truck. As a consumer I would like to know what is being checked, as well as if the technicians are all following same list."

"The technician was vert personable and efficient."

"We appreciate Tulasi's knowledge and gracious attitude. We also appreciate Service Experts' consistent service, reminding us of when we need to schedule an appointment and working to help us have the technician we would like to have."

"I was told that a yearlong service contract was as $9.75 a month. He neglected to mention that it was for 10 years not one. I am 82 and may not even be in my house for 10 years. I never would have signed up for that had the technician been truthful"

"Paul did a thorough job and gave me good information on status and condition of my system."

"His work is thorough, and he takes time to explain what he is doing"

"I was not home during the service but the technician explained my situation completely over the phone"

"Mr. Mike Bush always answers my questions and concerns completely. He is always nice and neat. I always ask for him to service my units."

"Good on time service."

"easy to schedule. Arrived with notice early. Finished job efficiently and professionally"

"You guys are doing great job"

"Isaac answered all of our questions and explained anything we didn't understand. He is very knowledgeable."

"He performed a complete and very competently-performed job, and in a courteous and friendly manner answered all of my questions."

"Dispatchers gave conflicting reports on when Isaac might arrive. He was due between noon and 2. At 1:45, I saw him walk out to his truck, parked at the curb. At 1:54, I got a missed call on my phone, but apparently Isaac wasn't there long enough to make the phone ring. I called him back. He said he was on his way up. Five minutes later, at 1:59, he got out of his truck and started into the building. He brought the wrong size filter. I believe you have in your records that we use a 15x20x1 filter. This is the third time a serviceman has brought the wrong one. Also, this is the second time in a week that I have sat here waiting for a serviceman. Last week, the dispatcher didn't call. When the two-hour window was almost over, I called you and was told that the guy was hung up at his previous call. But he should be finished soon. Un huh. I called back later and somebody had decided he couldn't make it. I could reschedule for the next two-hour period. But they couldn't guarantee he would make it. That's when I rescheduled for yesterday. I asked for a supervisor, and the dispatcher told me somebody would call the next day. Didn't happen. I'm waiting for a promised call tomorrow, Fridasy, Nov. 29."

"Very nice and very thorough"

"Tech was great! Came on time, performed service quickly. He was very personable!"

"Christopher Nelson Was excellent!!! I had a flat tire while he was here, and he helped me figure out what to do. You are very lucky to have him working for you!"

"Quick response time. Excellent customer service. The job was well done and thorough."

"Easy to work with. Calleb was clearly very knowledgeable about both my furnaces."

"My technician was excellent polite and on time the whole experience was extremely pleasant. And we really appreciated The Toys for Tots part"

"When we get service done , the technician reminds me to order a new filter ( we use a different one than is usually placed by the technician) and unless I specifically say to leave the new filter or put the new filter in place until I replace with the ordered filter, it is not done. This has frequently been the case. This time the tech left me the filter. Last spring, even though I asked the tech to leave me the filter, he did not. I feel that my contract includes a replacement filter and it should be changed out or left for me to do so, pending delivery of one that I order."

"The technician explained everything he was doing and was very clear about problems he found without trying to up sell me with extra services."

"Technician was 30-45 minutes late"

"Appreciate the experience of the tech and rep. Service was complete and relatively prompt (call was scheduled for 12 to 2 but tech couldn't get to me until 3)"

"Technician arrived on time and was very thorough with the work on my systems."

"The time was to late"

"Paul did an exceptional job. He ran to Loews to get a part he needed at 6pm. Unfortunately, the part didnt exactly fit so he returned the next morning at 7:45am to fix the problem (which was above and beyond the normal maintenance. ) I really appreciated him working with my hectic pre-Thanksgiving schedule."

"Prompt, honest, thorough"

"I was not offered the choice of the less expensive filter similar to the one that was replaced, which had served well for two years. I didn't know this was available until I called the office later."

"On time and left with unit working normal."

"YOUR TECH DID EVERY THING TO ME.D A GREAT JOB AND EXPLAIN ALL TO ME!"

"I was taken back by the suggestion that I have duct cleaning at the price of $600.00. It has been quite a while since I have had a duct cleaning, but I went online to look for other quotes and this seemed to be very extreme."

"Excellent service"

"Great Job"

"The technicians were thorough, knowledgeable, and professional. And friendly and personable. I am completely satisfied with the work and advice I received."

"Richard is courteous and has a good personality. He gets the work done and does it correctly."

"Tommy is reliable. He is always here when he says he will be here. We have a contract with Peachtree Services and always request Tommy. This year we needed an ignitor for our furnace. When the part came in, Tom was right out here to put it on the furnace."

"Professional, Went about his business and told us what we needed to know about the system/"

"Came in the approximate time scheduled. Was thorough in his examination of our unit, polite and represents your company well."

"Professional"

"Our humidifier is not working. Tech said he needed a second opinion but we have not had any follow up from Peachtree"

"Stephen is very thorough and polite"

"Technician is personable. Remembers us from previous visits. Is on time; efficient; and does quality work."

"All services were done except changing the main filter. Paul did not have it on his truck. Said he would call and come back the next day. He did not. I called for 3 days until I finally was able to make an appt for the filter. Paul did not note it on his notes."

"He called ahead and was able to arrive a little earlier than the appointment time -- which was great for me. He did the work quickly, was pleasant and when I asked about duct cleaning he offered an alternative that might work much better for me."

"Efficient and courteous"

"Efficient and thorough"

"Hi did an excellent job in checking out our system and providing information about it's status. He did spend a lot of time trying to sell us a new unit while he waited for a transaction to print out. He offered a deal on automatic payment plans to save us money but didn't mention if we paid in full the discount went away."

"Tulasi was on time. Very friendly and easy to talk to. Answered all my questions."

"Z was very professional and courteous and did his job with expertise."

"Old school, excellent. Send him anytime."

"Love day is just very personal and cordial, and very competent in his work. I feel like he is a friend as much as he is a service provider for us."

"Was on time and did his job"

"On time, pleasant friendly. Thorough. Clear information on equipment status"

"The tech arrived when he said he would, was pleasant, and did the job."

"I called about noon about a notice on my thermostat saying I had a problem with my furnace. A very nice service man (I don't remember his name) was here about 1. After getting my furnace functioning again, he even helped me install the app to the thermostat on my phone."

"Attention to detail"

"Zee took the initiative to tell me each step he was going to do and then what he found."

"Mr. Kimani was thorough in completing his tasks and explained activities as he went along. He conducts himself professionally, and summarizes his visit."

"Thorough Get the techs some better technology for doing their paperwork. The current system wastes a lot of their time."

"fast friendly service"

"Nice guy, very professional"

"friendly technician....truly interested in helping and servicing my units."

"The technician was thorough and professional and did the requested service."

"Loveday did an excellent job, and he was clear and professional."

"Tulsai is my technician and he is worth the wait to get on his schedule. He provides knowledgable service and excellent customer communication."

"Toolsee is very efficient and I requested him because of the good professional job he does."

"We called in the morning to have someone come look at our hot water heater since you all installed it and were told we would receive a call to schedule a time. When we did not hear back in a few hours we called back and the lady thst answered was very helpful by checking and letting us know Zeek would be out between 3 and 5. Zeek is always so helpful and professional. He got the pilot light lit and we had hot water that evening!"

"i had an apoitment between 2pm and 4pm no one showed. so i called and Mr evans was dispatched at 430pm. arrived at 5pm and left at 630pm"

"Stephen was very polite, professional and fast."

"It was outside my time window had to call"

"Technician was polite and friendly. He asked about my carbon monoxide alarm and explained why it's better to have a plug-in model rather than a battery operated model. He also explained why it's good to have one with a digital display."

"Mike was very thorough and fix my problem."

"It is always a pleasure. Your technicians come in and get the job done."

"The service was thorough and professionally performed"

"Calleb was great"

"He was professional and explained what he was doing to the unit."

"Technician was courteous and thorough."

"I was scheduled about 10 days in advance for a maintenance check,but unfortunately the 2 prior days had very cold weather and many people had requested to have help with their heat not working. I understand the difficulty of the situation for the company and respect that those with repairs came as a priority. I did wait until 6pm for my 12-2 time. My interaction with the technician was very professional and Long came with a great attitude after working a long hard day prior to my time. Sometimes circumstances cannot be helped, but the similar thing happened at the time of my May check."

"RICHARD HAS ALWAYS PROVIDED EXCELLENT SERVICE. HE IS ALWAYS ON TIME , VERY PROFESSIONAL AND DETAILED IN EXPLAINING THE SERVICE PERFORMED AND ANY ADDTIONAL THAT MAY BE NEEDED"

"Our technician Loveday is absolutely the very BEST!"

"The representative was extremely professional and got the job done fast."

"Timely, efficient service"

"Technicial friendly, on time, and efficient. Diagnosed problem pretty quickly."

"Paul was courteous and seemed, neat and efficient."

"Quick and efficient service. Friendly."

"My technician was very polite and considerate."

"Tommy is always pleasant and professional"

"Amazing Tech!!!"

"On Time and Tulasi was polite and honest about future needs."

"I have been a client for many years and have always had a positive experience with Peachtree Service Experts and their previous entities"

"Not the technician's fault, and he stayed until the project was completed, but he was long past the service window."

"This technician is always very polite and considerate. I feel he is very trust worthy in his evaluations"

"Mr. Kumani was careful, knowledgeable, unhurried, and patient with our questions. He also explained some of the more detailed points of what he was doing."

"Arrived on time, performed work efficiently and effectively."

"very thorough maintenance program. Isaac was very professional, courteous and explained everything he did."

"Tech was on time and efficient.Also answered questions."

"You folks have always done a great job of checking everything so that we do not have any problems between check ups."

"Calleb was very polite and did the job in a timely manner"

"Tech was reluctant to install my preferred air filter and suggested a very expensive alternative."

"Great service and price"

"Stephen arrived and immediately went to work. He is very pleasant and efficient, and he made sure to address my concerns."

"Rick is thorough in his work."

"Your service technician that goes by the letter "Z" is OUTSTANDING. He is professional, and very personable. I trust his opinion regarding what I need done to my system."

"Thorough with seasonal service."

"Very knowledgeable"

"Technician arrived an hour after the expected period (at 2:55 PM, was expected 12:00-2:00 PM), no phone call was received concerning estimated arrival"

"Calleb was very professional and friendly"

"Mr. Roshan was very systematic in testing our downstairs furnace, diagnosing the problem, and promptly replacing the failed control board (probably a bad relay)."

"The technician only brought 1 filter even though I have 2 units. He had to leave for 2 hours to get another filter and bring it back to install. This is the second time I've had this experience and it's unacceptable. Both of my units were purchased through you and your records indicate that I have both. The first time when I made the appointment, I specified that I'd need 2 filters and the technician only brought 1. Very disappointing."

"Mike Bush always is very thorough and efficient. Today met with Mike Peay to discuss costs for new Heating System. Very efficient and provided me with all information."

"The technician is meticulous."

"On time, very professional, courteous, and thorough with maintenance inspection and explanation."

"He stand an extended period of time in our crawl space trying to troubleshoot."

"No problems at all"

"Found and solved the problem immediately"

"Loveday always provides great service"

"The team Seemed to be quite thorough. They explained what they found."

"QUALITY OF SERVICES RECEIVED"

"On time, efficient and courteous service."

"Caleb was very nice and he told me about what he was doing. He used a cleaner to clean the lines. I dont remember that happening before."

"The appointment was easy to schedule and when the technician was running late, peachtree experts called and let me know."

"Calieb has a polite young man"

"Mike did a complete check up on our heating systems, refreshing us on setting our thermostats. We needed a new filter. We appreciated Marlon coming to help Mike."

"The appointment was scheduled for 12:00-2:00. Technician arrived 45 minutes late and there was no call letting us know they were going to be late. He was here for 2 hours because one of our units would not turn on; something had been tripped or was loose. This was supposed to be just an annual maintenance but turned out to be a big time consuming job probably due to a mistake by the technician. He couldn't speak very good English but what we could make out was maybe something came loose because the heater kept tripping off."

"Isaac was efficient and informative"

"Polite and knowledgeable technicians"

"I was very pleased with Taimak. He was professional, went out about his tasks efficiently and was totally polite."

"Throughly inspected system, found issue still Waiting for repair"

"I did not watch the service work, but I assume all was done properly. Tech was punctual, friendly, and appeared to be competent."

"Richard is friendly, efficient and easy to communicate with."

"The filter for the unit I bought from Peachtree is $160. High cost filters should be disclosed during the sales process. I feel like I was misled"

"Stephen did a great job!"

"Stephen was very polite and did a thorough job."

"Just very satisfied with the way he did his job and feedback on what he found"

"Richard is very knowledgeable, conscientious, and thorough. He also takes great care to ensure he doesn't dirty the house when he is working and moving from one place to another."

"Stephen was very efficient and very meticulous in explaining what he had done and what he found."

"On time - Thorough service"

"They were very professional and went over all work they did."

"Richard always does a great job."

"I just love the quick response and quality work and great customer service."

"The visit went extremely well. The technician was timely (arrived at about 10:10 in a 10 to 12 window). He appeared to know his craft, was friendly, and pleasant."

"Isaac was amazing! I have watched your technicians for the last 25 years, and without reservation, he was the best. He was meticulous, thorough, courteous and knew my dual Trane system well. Rick, your Comfort Specialist, not only knew my system, but could explain to me all the intricacies of it's operation in a way that, a non professional could understand. It was a pleasure having both these gentlemen in my home. You should know that a rating of 9 is the highest that I will award for us mere mortals!"

"Mr. Long is very professional, helpful answering my questions with proper instructions I need. I highly recommend him and his services to all who need help with Peachtree Heating and Air Conditioning. Sincerely, Myra Garner"

"Overall, my experience was very disappointing. I scheduled an appointment weeks in advance, on the day of the appointment I received a call asking if my appointment could be moved back due to 'higher priority' appointments. I shifted my schedule around and agreed to have my appointment pushed back for later that same day, except that no one ever showed up. Then when I had to call you all back (no one reached out to me after the no show), the next available appointment wasn't until the following Monday. This was very disappointing."

"Tullasi was very professional and explained all my options"

"Stephen has always done a superior job with our units maintenance."

"I felt that the technician went above and beyond in his tuning and cleaning of our furnaces and humidifier"

"Tommy was professional, courteous and did a great job"

"Very pleased with Stephen & his work. A little late but probably not his fault."

"Arrived even quicker than I expected, very friendly, fixed the problem"

"None"

"Long is professional, arrived on time and did a thorough job. He also treated my property with respect."

"Because I was very satisfied with the technician, I gave a rating of 9."

"The technician was affable, thorough, and professional."

"He was very informative"

"On time, thorough inspection, very polite"

"this high mark is because the outstanding service and courtesy by your Technician #267"

"Tulasi was punctual, he was very professional in his interactions with me and was informative on the options for the future with our aging AC"

"This gentleman service my air last season and I requested him to check the furnace because he is knowledgeable, polite, efficient, and goes above and beyond."

"Tulasi was very detail oriented and gave me tips to maintain my systems."

"He arrived on time, did the job timely and was gone within a hour."

"Technician was prompt and professional"

"Because the technician tried to tell me I had a cracked condensate pump while it only needed more silicone to seal it and tried to tell me my furnace was going after 10 years. I don't have any problems with it.. I felt like he was trying to scare me into needing things. I know better. I was pissed off."

"Technician arrived on time and did a great job of servicing the equipment and explaining what he was doing."

"Tulasiealways comes to my home..He is Very go AT what he does and is a complete gentleman at all times.. You should have more people like him working for you... I have used your services for 35 years"

"I think everything went well and I didn't have any issues."

"This was the best service ever. Rick went out of his way to give me some very useful training on my Lenox iComfort thermostat that really showed off the capabilities of the unit that I was not aware of!"

"Mr. Loveday always go over and beyond to get the job done. Very professional"

"great service"

"MR LUNG WAS NOT PROFESSIONAL AND POLITE BECAUSE HE DIDN'T DO HIS JOB LIKE HE SUPPOSE TO DO. HE WAS VERY ANGRY TO COME MY HOME THAT NIGHT AND BEING RUDE TO MY MOTHER AND HER DAUGHTER. HE WAS SMART MOUTH TOWARD US THAT WAS NOT RIGHT. HE DIDN'T HAVE A ID BADGE TO SAY WHO HE WAS AND HE WAS PISS OFF BECAUSE HE HAVE TO COME TO MY HOME THAT TIME OF NIGHT."

"I was charged for previous service call that did not address problem and then was charged $370 for labor to install a part covered by warranty."

"Professional, courteous, explained everything well"

"Very through. Pleasant. Answered wuestions"

"Didnt wait long for service, and it was quick and professionally done"

"Tech answered all my questions very knowledgeable"

"Long time customer. All needs appear to be met."

"Would have liked to have had warning that condenser unit needed to be moved..I could have prepared a better site"

"Very efficient and pleasant to deal with."

"Isaiah and Rick were both here. Both were interested in my questions, and were very thorough in their inspection of my HVAC system."

"Thorough and personable technician"

"Efficient and easy to work with."

"Stephen was very professional, knowledgeable and helpful"

"Worked diligently and professionally."

"Customer service was excellent. Its never good news to have to repair HVAC and Stephen was patient and professional"

"technician was on time and seemed knowledgeable about our furnace. He was courteous too"

"EXCELLENT SERVICE"

"Best visit I have ever had. Rick took the time to explain features of my system that had never been covered by any other technician. He adjusted my settings to more appropriate ones and was able to determine how my units were to be correctly serviced after two years of not having been done correctly."

"Prompt, efficient, and knowledgeable technician."

"He was thorough and courteous."

"Prompt; professional and courteous"

"He did an excellent job."

"The tech was very helpful & patient in explaining to us how we can use our system more efficiently & save on fuel bill."

"he is always smiling...polite and knows his stuff"

"The tech was supposed to call when he was on the way to give me time to get home. He did not. The tech spoke very broken English and was hard to understand. The tech was very slow in checking our 2 systems and was at our home for more than an hour and a half."

"One month after the installation of my $21,000 HVAC system, my furnace stopped working. The technician Long Yip came on 10-19-19 and told me that the "90% furnace flue pipe is slacking causing the pressure switch hose to shut off..." He said that the system was installed incorrectly and there nothing that he could do at that time. He also said that he would contact Peachtree and someone would come on October 28 after I returned from vacation. Evidently, he did not contact anyone, so I again contacted Peachtree Services this morning (Monday, October 28) and was told by Anita that someone would contact me today. Meanwhile, I am sitting in my house in the cold, fuming that I paid so much money for a system that was installed incorrectly. I think this series of events would justify my VERY DISSATISFIED customer designation. Incidentally, I have been a Peachtree Services customer since at least 2008; in July, 2017, bought a second system for my attached apartment for $9,428, and have always paid for service contracts for both systems. I have been a loyal customer and now expect timely and expert service to repair my new system."

"Caleb provided excellent service. 5 stars."

"Arrived within time slot, cleaned flame sensor and showed me"

"He was very businesslike and professional. Answered all my questions"

"Chris took the time to figure out the price of 3 different options for me to choose from. He took his time and answered any question I had."

"Caleb was polite, attentive to our concerns and thoroughly professional doing the furnace checkup and fixing our malfunctioning thermostat. An excellent service technician."

"mike is the best."

"Efficient, friendly service provided."

"Very polite. Did his job quickly, and didn't try to sell me additional items not needed. He was very good."

"Zeeshan was very pleasant, personable, and efficient."

"MR LUNG WAS NOT VERY HELPFUL AND SOLVE THE PROBLEM BECAUSE HE WAS RUDE TO ME AND MY DAUGHTER. WHEN HE CAME ON MY PORCH HE DIDN'T SPEAK AND DIDN'T HAVE ID BADGE TO SAY WHO HE WAS. HE TOLD MY DAUGHTER TO TURN UP THE FURNACE AND I SAY NO."

"the technician took a much longer time to do the work than past technicians performing the same service making me wonder his level of expertise and/or experience."

"The actual service was good and the technician was good. However we had a 4-6pm window and the technician didnt arrive until 7pm. He stated his previous appointment was near downtown and it took him almost 2 hours to get to our house. We live in Auburn. It seems very poor scheduling to have someone finish an appointment at 4:00 or 5:00 or 5:30 and then get them to Auburn. Of course it took him a long time."

"on time, courteous and capable."

"Z is thorough and explains clearly the services he performs"

"On time and satisfaction with service"

"Good job. Informative, punctual, went the extra mile."

"He did what he came to do during the appointment window and it didn't take too long. Plus he offered me early renewal of my annual plan for a discount."

"Richard described how we were not using our system as efficiently as we could. With a simple change we had better air circulation in our home. Thank you Richard!!"

"Technician was very thorough and knowledgeable."

"Always good service"

"You consistently arrive late. This past time, my wife worked he day around someone arriving between noon and 2PM only to be called that nobody would be there that day. The next time he showed up at the last minute, but I could not say he was late. A couple years back the noon to 2pm window was marked by an arrival at 6PM. I will not stand for this the next time and will ensure that is noted during the next appointment."

"Mike always does a good job and tells me what needs to be done. Does his work and leaves. Always pleasant."

"Very courteous and transparent"

"Tech was polite and listened to our concerns from last service. Made sure we were happy with service before he left."

"Mr. Bush was thorough and professional."

"went about what he had to do seem to check everything said my filter was fine and didn't need to be changed"

"Rick was friendly, knowledgeable, and helpful."

"he told how my heating system was doing"

"Isaac is very knowledgeable and professional"

"Came on time. Thorough."

"Technician was polite and seemed to provide good service."

"Preston always provide us with superior service. He takes the time to verify all the systems and answers all our questions and concerns. He is the best technician with vast experience who I can rely the service of my unit"

"Loveday is very friendly, professional and courteous."

"He did an exceptional job explaining things so I would understand easy."